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when you shop with zooplus Pet Shop

zooplus Pet Shop Reviews

Our members love the reliable service provided by Zooplus.co.uk, with some describing it as brilliant. People who have shopped with them through us have commented on the swift delivery, the wide range of quality products available and the fact you can earn reward points when shopping with them.

There are plenty of reviews from customers who stated that they used Zooplus.co.uk every month, while the fact they are a reliable payer and provide fast cashback tracking and payout are also frequently mentioned.

Zooplus.co.uk also has a ‘great’ four-star rating on Trustpilot, with those who left reviews mentioning the company’s outstanding customer service, unbeatable prices and subscription discounts.

Positive reviews highlight the fact they are helpful when contacted by phone and good when dealing with returns and refunds, while it is also mentioned that products were 100% as described. Many say they would recommend Zooplus.co.uk to other pet owners while others were pleased with how the company looked after its customers.

zooplus Pet Shop Reviews
	I've been buying from Zooplus for some years now and have never had a problem with neither tracking nor payment. One of few retailers who stock a selection of organic dog and cat foods. Free delivery once you spend just £19. Packaging can be rather inadequate at times, but over all a very good retailer.
	Barb5 \| 16 Dec 2010 Report Abuse
	Really quick tracking. Great prices and free delivery. What more could you ask for. Great highly recommended
	\| 13 Dec 2010 Report Abuse
	good service wood use again
	\| 09 Dec 2010 Report Abuse
	Good service from this company always tracks and they always payout.
	Rhincodon \| 08 Dec 2010 Report Abuse
	Second time I've purchased from zooplus, first purchase didn't track but this one did.
	stejvic \| 06 Dec 2010 Report Abuse
	poor product, items not even similar to photograph on web site. no cash back despite spending over £50 as seller cannot verify sale was through top cash back. other sites have been fine but this one a problem! avoid!!
	anj_coop \| 03 Dec 2010 Report Abuse
	Delivery can sometimes take 4 days
	sweetpeachbottom \| 25 Nov 2010 Report Abuse
	Orders processed efficiently and despatched. Delivery slow on 1st order but 48hrs on 2nd.
	Sola \| 11 Nov 2010 Report Abuse
	Really like Zooplus, their prices are good, delivery prompt and customer service efficient. However, in terms of cashback... don't get your hopes up. Neither of my two orders this year have tracked nor been paid. It won't stop me using this retailer, but disappointing that I'm not getting cashback.
	anoif \| 06 Nov 2010 Report Abuse
	very good service every time i've dealt with this company. cash back is tracked every time! :)
	Neilyweily \| 04 Nov 2010 Report Abuse
	Purchases in August...cashback end of October
	supergran \| 02 Nov 2010 Report Abuse
	Awesome!!
	kieron_collins \| 31 Oct 2010 Report Abuse
	I have been buying from Zooplus for some while now but the tracking of cashback is very unreliable, with the last two orders (January and September 2010) not tracking. I don't know whether this is some kind of catch with the reward points, but something is not working efficiently. - I normally am very successful with cashback. There is increased competition in the pet food market online now so they are not always going to be the best value option.
	leshoopers \| 01 Oct 2010 Report Abuse
	I've now ordered from this retailer twice. Their price for the brand of dog food I buy (James Wellbeloved) is the best price I've found online or in local stores - £12 cheaper on a 15kg bag than Pets at Home and with free delivery. My first order at begining of August was delivered quickly and I have just had an e-mail syaing the order I placed online last night will be delivered tommorrow. However, cashback on my first order placed 8 August did not track and Zooplus have not yet responded to my manual claim submitted 4 weeks ago. Order placed last night tracked today so I will wait and see if it gets confirmed.
	Gill23 \| 22 Sep 2010 Report Abuse
	I ordered 14kg bags of my dogs food because the price was the cheapest I could find but after the first order the price increased by nearly £10 so wont be ordering again!
	\| 20 Sep 2010 Report Abuse
	Although they have good products, they are quick in delivering and the prices are competitive, after three months I have received no cashback and no feedback regarding it. Good firm, but perhaps they should sort out their outstanding payments!
	KittaKatta \| 08 Sep 2010 Report Abuse
	No cashback after eight months. I see TCB is still offering cashback from this retailer, despite a bunch of complaints from other unhappy customers like me. This retailer can be assured that each time I make my regular purchase of sackfulls of food for my huge dog, I'll buy it from anyone other than Zooplus.
	richij \| 04 Sep 2010 Report Abuse
	I have been ordering from Zooplus every month for a few years now and find them an excellent compnay to deal with in every way. However, I keep having to put through manual claims and so far have never received a penny cashback from them, which is very disappointing.
	Gizmotabbycat \| 02 Sep 2010 Report Abuse
	7 months on from submitting a manual claim. No response from Zooplus. No update in over 5 months from TopCashback.
	KateTyler \| 12 Aug 2010 Report Abuse
	quick to track and great customer service - discount code was not added but they responded very quickly to an email and applied the discount.
	ItsJS \| 03 Aug 2010 Report Abuse
	I have purchased from Zooplus.co.uk twice and each time had to submit a manual claim. Just heard from Topcashback that Zooplus.co.uk not paying the claim. Not happy about this and will not be using them again. Be warned that the manual claims process takes a long time and then not to reach a satisfactory conclusion is most frustrating. Topcashback have been extremely helpful - so dont give up on them because they are the best.
	ljsaccount \| 16 Jul 2010 Report Abuse
	No problem with the delivery but still waiting for the cashback after 2 weeks. Had to submit manual claim. Not happy
	KittaKatta \| 20 Jun 2010 Report Abuse
	Its been an awfully long wait and I have not recieved my cashback, I'm not happy
	shar66 \| 28 May 2010 Report Abuse
	Ordered twice now from zooplus but the first order hasn't tracked, second order tracked no problem. Prices are competitive so happy to use them again
	pippy100 \| 01 May 2010 Report Abuse
	i have made 3 transactions 2 have tracked.
	suzieq44 \| 27 Apr 2010 Report Abuse

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