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B&Q Reviews

Reviews and experiences from TopCashback members who have shopped with B&Q. Log in to review

B&Q Reviews
	Terrible Waiting months, followed the proper route, and didn’t get it, blamed it on the link but makes no sense as the next purchase worked no problems. What does it take to register it, should I film the buying process ?!? Ridiculous. Buy from other retailers who can update your cashback status in a day. Don’t do it with b and q. Waste of time!
	Barbs1406 \| 07 Feb 2024 Report Abuse
	Took there time. They took so long to process my claim that its a wonder that it was not rejected as it has been in the passed.
	trevenden \| 01 Feb 2024 Report Abuse
	Unsure about buying through topcashback I did not get cashback last time after raising a ticket, excuse was“the terms and conditions were not met”., whatever that means?? I have tried again, no cashback yet, I will wait and see.
	23julie \| 31 Jan 2024 Report Abuse
	Smooth Transaction Super happy with this cashback. Paid with no quibbles and very quickly.
	Member4113378528737 \| 09 Jan 2024 Report Abuse
	B&Q don't pay, so don't bother After spending over £500 with B&Q online they declined they cashback, for no reason. Topcashback claim they have changed their systems so 'can't track it'. Poor integrity on B&Q's part - they should have paid all outstanding payments before they changed systems - nice way of getting out if it B&Q. I won't be buying from them again.
	katehepworth \| 21 Dec 2023 Report Abuse
	slow to payout Payout was small but took a very long time. Homebase much quicker
	Ampletum \| 18 Dec 2023 Report Abuse
	Youre the best..!! Thanks very much, Excellent service and fast cashback....
	Stephen_131 \| 16 Dec 2023 Report Abuse
	issues Several orders tracking at the wrong amount. Also don't include VAT.
	Smurfs5543 \| 13 Dec 2023 Report Abuse
	still waiting for cashback 4 months later after completing the order the transaction showed up as pending quite quickly..... then i have been waiting 4months so far for it to show as confirmed. i used Topcashback over other cash back sites as i trusted them more, however that was clearly a mistake.
	LauraT4886 \| 11 Dec 2023 Report Abuse
	B&Q - KETER SHEDS - Top Cash Back I purchased a Keter shed £1184.00 for which I was awarded 60.40 cashback in AUGUST. After hearing nothing chased the payment with TCB customer service. From Missing Cashback claims, and Customer Support. I was advised it has been forwarded to thr retailer and may take more than the 3 months allocated time. It's 4 months and today TCB responded stating the retailers are no longer in partnership, and offered me half the cashback as 'goodwill' which means I LOSE £30.00, and to say further that it was at no fault of my own. I can't even dismantle and return the shed now !!! I feel that the amount should be HONOURED as clearly purchases from B&Q/TCB are proving to be untrustworthy where a greater sum of money is concerned. Unhappy with the response and overall service in this instance. Please be aware dear customers....
	Butterfly786 \| 11 Dec 2023 Report Abuse
	Doesn't track cookie, waste of time Doesn't track cookie for all my transactions and my family ones, waste of time raise a missing claim back and forth. Replied after 4 months saying they offer me for good gesture and B&Q changed their system blah blah blah.
	ukdiscountshunter \| 29 Nov 2023 Report Abuse
	Never tracks Several transactions with B&Q haven't tracked
	marcusbarber \| 29 Nov 2023 Report Abuse
	Not Impressed with B&Q Over the months I have spent hundreds of pounds with B&Q using cash back. Each time I have had a battle to get cash back, then have wait for three months to get an answer, which is usually no. I don't have any problems with any other supplier only B&Q. When I have questioned why I get told thats their decision end of storey, apart from once when I was told that they have changed to a different system. They are either part of Cashback and honour purchases that are made or they are not.
	Paul6035 \| 27 Nov 2023 Report Abuse
	Very good at rewarding loyal over 60's customers! Thank you for my cashback!!!
	sandra9445 \| 25 Nov 2023 Report Abuse
	Unexpected Impressive Experience Purchased from B&Q by TopCashback, but could not get the normal cashback. After negotiation with TopCashback who could let me have "Goodwill Claim". Guys should keeping to check the Earning page in order not to miss any cashback.
	ccarolcchan \| 23 Nov 2023 Report Abuse
	Declined a valid transaction Another dishonest merchant - a reminder no too rely on the cashback to make a decision
	Gazzaaaa \| 23 Nov 2023 Report Abuse
	Paid out :) Good rate of cashback, paid out in 3 months as the T&C's said. Cant complain.
	Verynolds1986 \| 17 Nov 2023 Report Abuse
	3 months still no cashback Purchased items in August, managed and refurbed the whole house since and still no cashback. Whatever technology they are now using is clearly inadequate as it never used to be this bad.
	B777_cashback \| 15 Nov 2023 Report Abuse
	Slow as a very slow thing. Took four months to refuse to pay with no explanation given for three purchases. Probably will not bother in future.
	DM1962 \| 10 Nov 2023 Report Abuse
	Scam Like everyone else says bandq always avoid paying out cash back and it’s no coincidence they take 90 days to resolve cases when their returns policy is also 90 day. I’ve been denied 3 times in 3 years for what I would say is a large sum of money (£40 a time). The only reason I purchased was with the TopCashback incentive, without it has now made the purchase far greater than it would have been from other stores. It’s a scam.
	Armtegs \| 10 Nov 2023 Report Abuse
	15% bonus cashback denied Placed order through this retailer due to the bonus cashback of 15%. Didn't track and claim declined because "terms and conditions were not met". No indication of how they were not met as I did everything the same as I had on previous purchases where the cashback tracked correctly, just looks like the retailer doesn't want to pay out.
	rognick \| 19 Oct 2023 Report Abuse
	Waste of time Absolute joke. Made a large purchase when they were promoting a special cashbacks rate. The transaction didn't track like many others have reported on here. My claim then sat for 5 months and it has now been declined for no valid reason. I should be getting over £20 cashbacks from this. Reading other reviews, this obviously happens a lot so why are TCB allowing them to promote deals on here when they don't actually pay out?
	CharlesMay \| 19 Oct 2023 Report Abuse
	Declined I wouldn't bother trying for cashback with B&Q again. Declined both of my transactions, yet i followed the normal process of clearing cookies and not using a voucher etc..
	Alistair_Parr \| 18 Oct 2023 Report Abuse
	Not Happy Not a good word to say, every time I have purchased something with B&Q I have had to open a case and wait for 3 months for an out come. On the last ocassion I was told that because B&Q had changed systems they would not pay out. Well when you are playing a game you don't move the goal post in the middle of the game and not tell anyone, then take you ball home. Still have a case outstanding
	Paul6035 \| 18 Oct 2023 Report Abuse
	Randomly decline They seem to randomly decline some transactions - no idea why
	cubic \| 11 Oct 2023 Report Abuse

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