Get up to 10% of your purchase back when you shop with B&Q Join TopCashback Free

Get up to 10% of your purchase back
when you shop with B&Q

B&Q Reviews

Reviews and experiences from TopCashback members who have shopped with B&Q. Log in to review

B&Q Reviews
	Refused to pay my cashback (£9.15 or so) claiming the order didn't go through TopCashBack when indeed it did.
	Lexingtongue \| 22 May 2015 Report Abuse
	DO NOT USE! They do not pay any cashback ! It is a swindle..
	don140 \| 17 Mar 2015 Report Abuse
	Had to submit a claim as it didn't track at all. Eventually resolved by TCB customer care and the money was there :)
	Itsallaboutsmoo \| 31 Dec 2014 Report Abuse
	I spent just under £1800 in two separate transactions but neither tracked. I lodged a claim, but despite me providing evidence with B&Q order numbers matching the 'Clicks to Merchants', I received the response that the cashback was "declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Very disappointed. I factored the cashback in when shopping around. I could have gone elsewhere and spent less overall.
	jsegger \| 16 Dec 2014 Report Abuse
	Used click and collect, cashback tracked and then rejected. so not worth the hassle
	Maddocks \| 16 Sep 2014 Report Abuse
	Have placed a number of orders with B&Q through the topcashback. B&Q is fine, products arrive next day and as expected. however, the B&Q cashback never seems to track , even through I placed other orders using the same browser on the same day which track instantly. Actually claiming the cashback is also an issue and none of my claims seem to have be processed
	krysz76 \| 28 Aug 2014 Report Abuse
	My click & collect orders never track with this retailer (4 separate orders now and all the same). Always have to do a manual claim.
	hr87 \| 24 Aug 2014 Report Abuse
	B&Q never honoured the cashback. They had to resend one of the items in the order (it was split into 2 different deliveries by two different tracked couriers, and one of them lost the parcel), and then they told TopCashBack that my order had been "returned" when it hadn't. Beware of this when placing an order.
	Xenicus \| 18 Jul 2014 Report Abuse
	Their "reserve & collect" service does not cashback so don't bother doing it this way. Company seems stuck in the pre-internet era
	sur7669 \| 12 Jul 2014 Report Abuse
	It appears over the last few months that Cashback has not been forthcoming for other users of the "Reserve & Collect" system, sadly most of these seem to be (like my own) high value purchases. What is more disconcerting, after two months now "waiting on merchant" sending a "nudge" to TCB doesn't really achieve anything (they say that themselves) so it begs the question "why bother sending nudges"? In my experience and others here over recent months....give B&Q a miss, seems they ignore you and TCB ignore you as well.
	Torbitt \| 08 Jul 2014 Report Abuse
	B&Q online are absolutely rubbish. Had to wait 3 weeks for doors to come back into stock - then they delivered the wrong doors! They ignore emails so had to phone and won't give a refund until THEY pick them up - 5 days later still no pick-up - and they still have my £220. Not happy and will never buy from them on-line again.
	\| 23 Apr 2014 Report Abuse
	Tracked fine, however no email. Even though I have receipt and shows reservation etc no payment has been made and am almost 9 months on. Homebase tracks fine and pays with no problem!!
	helenevans2005 \| 23 Apr 2014 Report Abuse
	Declined my cashback after buying 2 sets of French doors. I would not buy from this company again online or in store!
	elguajiro \| 22 Apr 2014 Report Abuse
	Would recommend went through to being payable within a month. Excellent service. Well Done B+Q.
	krnthmsn \| 17 Apr 2014 Report Abuse
	Good Price and goods delivered for free - next day! BUT Cashback denied. Lodge complaint, but denied on basis that was not the last system that referred to B&Q. However, no details, so not transparent. So experience undermined by another example of Cashback not not delivering.
	Martin_Whiting \| 16 Apr 2014 Report Abuse
	Update: Well against all my expectations the cashback has been paid. What I don't know was whether it was my complaints directly to B&Q or my complaints to TCB that stimlated this. I had given up then suddenly a credit appeared straight in my "payable" column. So well done whoever sorted this for me - faith restored.
	tidsthecat \| 24 Mar 2014 Report Abuse
	Lodged a missing cashback claim as my purchase on 24th January 2014 didn't show on my account. This has now been resolved and the cashback has been added to my account and gone straight to payable. So would use B&Q again as this is the first time I've had a problem with them.
	lynne77 \| 17 Mar 2014 Report Abuse
	Tracked and paid out quickly.
	individual \| 13 Mar 2014 Report Abuse
	made 2 purchases through TCB both tracked,but after delivery BOTH declined no reason given. Have raised 2 missing cashback claims but am not holding my breath,why appear on TCB and refuse to pay???
	tazzyboy \| 02 Mar 2014 Report Abuse
	Did not track, got top cashback to chase up. reply from B&Q was same experiences as some other members, which was no receipt number!. All I had was the order number which should have been sufficient. Beware of B&Q they DON'T pay up on big purchases.
	795960432 \| 12 Feb 2014 Report Abuse
	Used cashback to purchase 8 internal doors, cost over £300, had to lodge missing cashback claim, they have now refused my claim because "no receipt number given" RUBBISH! It was given when I supplied my missing claim, if they don't want to pay out on big purchases then they shouldn't be on Top cashback, really disappointed. Can't fault TC as they tried to get my cashback!
	Rubydoo \| 05 Feb 2014 Report Abuse
	if going to buy expecting cash back DONT BOTHER.. big con and should not be on here..months I waited for un tracked cash back.. now refusing to pay because ive not got receipt yet I give them the the number they sent me when I paid on line.. should be struck off here. I will never shop again with them.. give it 5 stars so I get my message on here.. beware
	marie1966xxx \| 05 Feb 2014 Report Abuse
	Awful - purchase made in May 2013, had to submit 2 claims as not getting anywhere, no response just ignored! Have a receipt with reservation stated on it and proof that I paid but still not moving the claim forward - ridiculous and TCB are no better in resolving!
	helenevans2005 \| 29 Jan 2014 Report Abuse
	Should be removed from TCB. I have made around 6 purchases from B&Q in the last 2/3 months using the click and collect reservation system. This simply doesn't work. Either they don't bother getting the orders ready or they simply can't find them. But whatever happens they always decline the cash back. Total disgrace and will not use them again. They should take a look at the ScrewFix system, which works, how ironic that they're part of the same company!
	Daz_200 \| 24 Jan 2014 Report Abuse
	Do not use! Transaction tracked immediately but cashback not forthcoming. It took 18 months (yes, 18!) and several nudges for them to ultimately say 'sorry but you must have gone through another channel'. I know this was not the case so feel totally conned. All I can suggest is look at the most recent reviews (not very endearing)and stay clear.
	Devilish \| 03 Dec 2013 Report Abuse

1...29 30 31 32 33...63 View: 25 50 100

Navigation

Cashback

Reviews