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Get up to 10% of your purchase back
when you shop with B&Q
B&Q Reviews
Reviews and experiences from TopCashback members who have shopped with B&Q.
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B&Q Reviews
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Excellent store staff and products well worth the money nearly all the products were waiting for me they had tried to contact me by phone I was unavailable that day, was a big order so no complaints, cash back has only tracked, but going by other reviews should have no problems hopefully, excellent. Stuff.
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| 07 Mar 2013
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Reserve and Collect order did not track. Claims not accepted for Reserve and Collect.
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dayglo146 | 23 Feb 2013
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I spent over £400 and was expecting approx £20 cashback. This never tracked and after opening a claim and waiting 6 months I had a reply saying that the merchant would not pay the cashback. Very disappointed.
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NAOMIJANE | 19 Feb 2013
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Bought a Barbeque on line in August. Item delivered quickly no problem but cashback didnt track. Lodged a claim 4 months later I am told that despite order numbers etc B & Q cant trace order so I cant have any cash back...pathetic!!
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9101587240 | 16 Jan 2013
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WoW!!! seconed time I Used them went to store looked at the goods,reserved & picked upgreat quality great customer service,though they are a little pricy goods are superb and casback makes them cheaper!!!! this is where ill buy all my stuff for the extension!!!
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| 02 Jan 2013
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HOPELESS. 3.5 weeks for delivery when the order said it would be 3 days. Package is small enough to fit through a letterbox but they organised a 2 man delivery and asked if a bus sized lorry could get down my road to deliver!! Customer service hopeless and blamed computer for giving delivery dates that they don't see and delivery company for losing delivery plan. Product only available by home delivery but if they so muck up a £20 envelope sized delivery DON'T TRUST THEM WITH ANYTHING THAT ACTUALLY NEEDS THOUGHT. re-ordered through Amazon and delivered in 2 days
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chris9901 | 22 Dec 2012
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Pay online & collect at Cheltenham store was not an available option, so no cashback.
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go4tidal | 14 Dec 2012
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The free delivery code did not work for me.
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clglover | 10 Dec 2012
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For the last couple of months when purchasing from B&Q tracking never registers?
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Koi_Fanatic | 02 Nov 2012
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I spent over £700 with B&Q in May (bathroom units)/ I am still waiting for the measly £28 cashback despite several nudges.
In addition the quoted delivery date of 14 days was not met.
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x10sjr | 30 Oct 2012
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great ...picked up ..was waiting for me...very helpful cash back has tracked all around great
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| 24 Oct 2012
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Purchased almost £800.00 worth of bedroom furniture, during February and I am still waiting for it to be tracked. 5 nudges sent to Topcashback, but nothing happening.
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793191403 | 13 Oct 2012
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Reserve and collect used to always track well, however in the last few months, nothing has tracked! Disappointing as I've spent £100's. Need to sort this out.
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1551134252 | 16 Aug 2012
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Out of 3 Reserve and Collect orders only one of them tracked despite picking up the items for all 3 orders. All orders were from different stores, so maybe some stores don't bother reporting that the item(s) has been collected.
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neverwinter | 31 Jul 2012
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Disappointing that my recent online purchase for collection in store has not been tracked and claims are not acceptable for such transactions.
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yinyin | 26 Jul 2012
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tracked instantly, picked up next day, cashback paid no problems, will be back
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makrone | 13 Jul 2012
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very please, reserved items but ended up getting them delivered. Items were delivered when they said they would, even on a Saturday and free off charge if you spent over £250. Delivery men were very helpful, would definitely use again
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JEL | 26 Jun 2012
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Reserve & collect never seems to track and TCB doesn't allow claims for this :(
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bjudson | 16 Jun 2012
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Purchase did not track on buy and reserve online order.. Cant submit a missing cashback claim as Top cashback dont accept them for reserve items even though i have a receipt as proof of puchase... Avoid unless doing home delivery
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Reastie | 16 Jun 2012
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Buy quite a lot from the Kingfisher Group in the UK and in France. Used collect and select through topcashback for my local B&Q but it hardly ever tracks and I note that you cannot submit a claim. Very dissappointed.
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Floppynu | 15 Jun 2012
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tracked immediate good site
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flyme | 26 May 2012
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Tracked after a few hours
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PaulBlackburn | 24 May 2012
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Very quick to recognize transactions and reward cashback
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COLINDAY | 23 May 2012
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Very quick. Would recommend buying this way as long as you have viewed the product you want in store especially for larger goods.
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v400pam | 12 May 2012
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Tried Reserve and Collect as item was not available for home delivery. Ordered late Friday - site and email confirmed collection on Sunday. Went to collect late Sunday to be told there was no reservation????? Reservation is only valid for 24hours apparently. Still purchased items as luckily they were still in stock. Happy with products and price.
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PW12900 | 08 May 2012
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