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Get up to 10% of your purchase back
when you shop with British Airways
British Airways Reviews
Reviews and experiences from TopCashback members who have shopped with British Airways.
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British Airways Reviews
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Waste of time
Rarely tracks. Missing claims take months and nothing happens.
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stevencairns88 | 11 Jan 2025
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Declined no reason
Booked 3 World Traveller Plus return flights in Jul (flights taken in Nov/Dec) and just had cashback declined with no reason. Went to raise a claim and got a message that claims are not accepted by this retailer. Suggest using other options if available.
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Tempest3K | 08 Jan 2025
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waste of time
Declined after 4 months for a long haul flight.
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LewisChui | 08 Jan 2025
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Declined
Went through topcashback, the transaction tracked, then a few months later declined before I even went on the holiday. Just a pointless waste of time.
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Jamibi | 07 Jan 2025
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Declined for no good reason
Just as others have experienced, I followed the terms (no voucher codes used, completed purchase straight away etc) and it tracked but has been declined and can't be disputed. Top Cashback should remove BA from their site as they don't pay out.
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zoeh20 | 07 Jan 2025
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Declined as anticipated
Just had our cashback declined, with no way of escalating this through customer services. We didn't use a voucher any external links, and paid in full online at the time of purchase. Given British Airway's lack of customer service, robust website / apps, and and ability to lose bags, this really does not surprise me.
Zero explanation and just blanked. Don't build up your hopes.
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rajp2111 | 07 Jan 2025
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Claim Denied
My cashback claim was denied for some reason after tracking fine for 6 months. First retailer to do so for me.
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TheDude2408 | 07 Jan 2025
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Do not use!!!
I spent £5400 on a holiday and as soon as I get back off the holiday British Airways cancel the claim…..they are a deceiving disgusting corporate company that I hope rot!
I give no stars!!!!
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natbo123 | 07 Jan 2025
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Does not pay out
Cashback declined for no reason. Put in a claim but still declined.
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Member3106689508223 | 03 Jan 2025
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ZERO NEVER PAYS OUT !!
Have EIGHT bookings with BA.
Every single one was 'pending' for SIX months 'on ice' then 'declined'.
Raised with TCB on every occasion. Never paid out.
I'm loosing faith in TCB, their frequent 'declines' and they STILL refer companies that NEVER PAY OUT (see the reviews on the wider internet).
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Happy2017 | 29 Dec 2024
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Didn’t track
Had to submit claim as didn’t track
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James_Cordell | 23 Dec 2024
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Absolute Rubbish
It took a year from when I paid to get my cashback, I had to post a missing claim and them remind them twice, by far the worst company I have used for Top Cash back
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10200169624 | 13 Dec 2024
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Not reliable
Spent over 1000 pounds on tickets and was declined. They said they couldn't find the details. I reopened the claim. Still declined. it is very sneaky, as so many people use this for cashback, and then they keep on declining. It is not hard to find my flight details if they wanted to. I will say to everyone booking here with BA, keep on asking and don't accept that they do not pay out, reopen the case if you know that you did everything right. It is not fair that they should sit with the money, and not pay out. My main message here is; do not expect to be paid anything.
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IzzyJ | 08 Dec 2024
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Twice been refused cash back for no reason. Tracked at 0.00 then payable at 0 when queried just denied.
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daisymae | 08 Jul 2019
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good cashback but had to use customer services because it did not track properly initially.eventually got correct cashback amount though.
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scotjeannie | 08 Mar 2019
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Cashback declined after 11 months of tracking at £0.00. Very disappointed.
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mproffitt | 06 Mar 2019
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Tracked just fine. Takes a while to pay but no other issues.
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sometimesong | 05 Mar 2019
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i love to go holiday with British airways. the British airways is my fist choose of airline.
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sehriban | 17 Feb 2019
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These turds changed the times of my flight and when we decided to therefore change the day of the flight so that we could actaully fly at the time we wanted, they said we had 'changed the booking' and used it as an excuse not to pay the piffling £15 cashback when we had spent thousands on a BA holiday.
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jmbrownlie | 16 Jan 2019
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Seemed to take forever to get cashback but only because I had to wait a couple of months after the holiday which was booke about 10 months beforehand so can't really complain.
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oxladecp | 12 Jan 2019
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Reliable tracking & cashback
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BacardiQueen11 | 07 Nov 2018
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Declined cashback, despite tracking with correct order number that their system sent back to TCB. TCB support less than helpful. Might have to use alternate sites, as they don't seem to like paying out the larger amounts.
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leemel | 17 Oct 2018
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One star is too much. Slow and inaccurate still I guess every little helps.
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KeaneJohn | 09 Oct 2018
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