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Get up to 12% of your purchase back
when you shop with Debenhams
Debenhams Reviews
Reviews and experiences from TopCashback members who have shopped with Debenhams.
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Debenhams Reviews
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Really disappointed that this transaction did not track..
I submitted a query and TCB were very helpful, but Debenhams refused to honour the cashback stating another merchant had claimed it.
No idea how as I do not use any other cashback websites at all !!
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angelcheeks5 | 03 Jan 2013
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3 orders from Dec gone to payable - £0.00. Probably due to discount codes. Quite disappointing really.
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RobDMX | 02 Jan 2013
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3 lots of orders all in december moved to zero payable not good
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cranie | 01 Jan 2013
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third purchase with this merchant. first tracked straight away and has now become payable. Second and third purchases have not tracked at all. very disappointed.
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hollybolly44 | 01 Jan 2013
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Never had any payment from Debenhams and has spent a fair amount. It tracks as usual but then payment is declined. Shame on you to foil people
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buttonsnbowes | 30 Dec 2012
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Payable amount reduced to zero after using a discount code.
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bla1se | 30 Dec 2012
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Ordered some items from Debenhams 15 December - was guaranteed Christmas delivery. I called on the 23rd to track my items which had been dispatched since 18th December. I was told to wait until after 6pm on christmas eve and if they did not arrive call for a refund. THEY WERE CHRISTMAS PRESENTS! Anyway I called as instructed and they were closed. I will spend the rest of my life discouraging anyone I know from ordering from these losers.
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Lapwell | 24 Dec 2012
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Unfortunately, I've been sent the wrong size twice, and now product out of stock - very disappointed at complete lack of customer service or response to emails.
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shufflette | 23 Dec 2012
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Out of three recent separate purchases, only one tracked successfully resulting in claims being lodged. Percentage of cashback is very poor compared to similar retailers.
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Elledee22 | 17 Dec 2012
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I like buying with Debenhams because I can easily find clothes in my style and there are usually no problems with quality or sizes.
This time, however, I’m not satisfied with the transaction. I had two gift cards of £25 each and some balance on Love2Shop card I wanted to use. I was planning to place large order (over £150) for Christmas. I was also happy to see I would qualify for 8% cashback.
All was fine until the payment when I realised that you can only use one card per transaction. That meant I had to split my order into at least 3 separate. I am now left with two gift cards (£2-£5 on each) which I am only able to use in store (of course there is none in my city of 0.5 mln citizens).
In addition two of the transactions (one of which was over £100) did not track properly. Let’s hope TopCashback will deal with it promptly.
Oh! And my chashback was also reduced to 3-5% :(
I hope that at least order will arrive before Christmas as promised.
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Rizvani04 | 16 Dec 2012
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My purchase which was placed in October was never tracked. Raised a support case and still waiting for an update from them.
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mane_vijay | 11 Dec 2012
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Excellent service. Tracked quickly and payment received quickly too. Prompt delivery & free returns
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Ionawr | 03 Dec 2012
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Used for the first time and tracked straight away. Will use again.
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| 03 Dec 2012
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Does this work on Debenhams plus too ??
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halucin8 | 15 Nov 2012
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Good tracking experience - tcb "flash icon" is a nice touch when redirected to retailer. Retailer cashback confirmed within the hour. Highly recommend.
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TCBchee | 14 Nov 2012
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using the promotion code as well as using offers in the sale made very good bargain buys
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crystaluser | 06 Oct 2012
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Not tracked, had to get TCB involved, however the goods arrived quickly, and I did get cashback with the help of TCB
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Grumpy_old_women | 25 Sep 2012
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Excellent service. Items received very quickly and to return the product is very simple - and all free.
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RPlumpton | 19 Sep 2012
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Debenhams never tracks for me, always have to put a manual claim in. The only merchant where this happens every time. I don't know why I bother going through TCB when I use Debenhams.
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misslucyanne | 15 Sep 2012
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Great shoes at a great price
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Millroy59 | 02 Sep 2012
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Product would have been more expensive if cashback was not there
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brimarl | 02 Sep 2012
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WELL PLEASED DEBENHAMS,FAST DEL ,GREAT PRODUCTS ,SPEEDY CASHBACK TOO,WELL DONE DEBENHAMS.
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| 22 Aug 2012
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Doubt I will ever use Debenhams again. I had a problem on their own website with a payment, customer service were not particularly pleasant and when I had to return the item it was only after calling that my return was credited.
My cashback did not track and I doubt if it will.
I rate Top Cashbacks service as high but NOT Debenhams!!
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lyndob | 09 Aug 2012
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