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Get up to 12% of your purchase back
when you shop with Debenhams
Debenhams Reviews
Reviews and experiences from TopCashback members who have shopped with Debenhams.
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Debenhams Reviews
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Cashback declined on £165 purchase, will not be using Debenhams again, nor Debenhams Flowers who are shockingly even worse!
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ryoko | 14 Mar 2013
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I spent £179 on a vacuum but Debenhams have refused to attribute Topcashback as the last referrer - even though I cleared cookies as usual. Having been a member and used Topcashback regularly, I know this procedure only too well. Very, very disappointed.
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Purple_peach | 14 Mar 2013
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Generally no problems receiving cashback.
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Bluebottle | 13 Mar 2013
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Disappointed in Debenhams paying cash back. I have had to put in a claim for the last 4 times that I have bought from them through cash back. Am I just unlucky?
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mimbo | 08 Mar 2013
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Quick tracking, quick payment, good value product delivered efficiently. Good!
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mattyd73 | 03 Mar 2013
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10% discount is currently being offered through here, I have just purchased clothes online, entered promo code with no issues but then no discounts are applied. Pretty disappointing.
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emmamitchell2307 | 28 Feb 2013
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I used them for flowers. Ordered and payed for weeks in advance but they didnt show up, no notice was given, then they ignored 3 emails. Oh and there "service" line is a chargeable 0845.
Terrible, really awful retailer.
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| 15 Feb 2013
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Bad experience, cashback tracked but at wrong amount then after a few weeks went to zero, TCB investigated - usual excuse from retailer of 'used a third party', don’t know what this means - never used one, seems unfair and seems to be increasingly used. Products never arrived in time either as promised so had to wait until after Christmas for it to arrive - not ideal - to be avoided.
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src1 | 14 Feb 2013
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Excellent well done Debenhams. Have used several times and tracks and pays very quickly!
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rpross13 | 13 Feb 2013
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Cashback failed to track, then Debenhams declined the claim as it 'didn't meet terms and conditions'.
I will be shopping elsewhere.
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RupertStanley | 13 Feb 2013
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Debenahms very hit and miss now.
Ordered purple shoes with discount code no problem. Ordered same shoes in black, used same discount code and claim was rejected after a manual claim.
Some track and pay out fine, others fail to track and get declined after a very, very, very long wait for resolution with manual claim.
Absolutely no consistency now with Debenhams. Be warned.
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LadyLee | 13 Feb 2013
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Very annoyed - did not track, submitted claim which was then declined. No valid reason given, AVOID Debenahams!
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starrybee | 13 Feb 2013
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My order in SEPT 2012 did not track so had to fill out missing claim form, have not heard nothing back.
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Mo1982 | 11 Feb 2013
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Be very careful if you return a large number of items, especially during busy times such as Christmas. My parces were collected on 7 Dec 2012 and I still haven't received a full refund for all the items returned. When I last called customer services the guy would not listen to me and insisted that all refunds had been made. I had to send in a full reconciliation and copies of my credit card statements to prove otherwise. I received a phone call a few days later informing me that a refund for the final balance has been made into my credit card. It's now 7 working days since that phone call and I still haven't received the refund. I am giving them one more chance to get it right before I take this further. The level of customer service from Debenhams is abysmal. I am also not impressed at having to call an 0844 number to chase my refund. Topcashback however is fantastic!
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Shopaholics | 30 Jan 2013
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Bought a few different items in the run up to Christmas - the most expensive item did not track and the manual claim was rejected. Disappointing from them.
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shearty | 26 Jan 2013
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Failed to track my cash back and declined missing cash back claim.
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joanne079 | 25 Jan 2013
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Product good and cashback tracked, then rejected. Only buy if you like the product, the cashback will only be a bonus with this one!
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rob404uk | 22 Jan 2013
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Still waiting for cashback from 3rd September & 14th November. Top Cashback are still waiting for a response from Debenhams. Not good enough. Glad I don't use Debenhams very often.
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Stevejdp | 21 Jan 2013
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I have purchased from Debenhams six times recently and none of them have tracked successfully at all. I have lodged claims each time and am awaiting a result. Poor show Debenhams as a purchase around a year ago tracked no problem!
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Elledee22 | 21 Jan 2013
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Debenhams for some reason never ever records cash back for me or tracks. I have put in requests but still nothing. Very frustrating as just read other reviews and clearly they are tracking / paying out to others.
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SNOW2008 | 19 Jan 2013
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tracked but has gone to zero. they don't seem to payout if you use a voucher code.
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peterholak | 13 Jan 2013
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I've purchased a number of times in the lead-up to Christmas. Not all orders have tracked and I've had to submit claims. Sale prices have been good and delivery very fast and was free before Christmas. Have also used the collect at store option which works well.
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JanHerts | 13 Jan 2013
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Cashback tracked then moved to Zero. Thinking of returning the goods just out of principle. It would be cheaper for Debenhams to honour my cashback rather than deliver and then pick up 2 sofas.
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riboxx | 07 Jan 2013
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Purchased several orders with Debenhams and I've submittted a cashback claim for an order I purchased in September 2012 and haven't received the cashback. A total of three nudges later and still no cashback ... I have since ordered from Debenhams and have my purchases have been tracked. Come on Debenhams, pull your finger out and pay me my cashback please!!!
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coollady16 | 04 Jan 2013
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