Sorry, failed to report abuse. You may have exceeded the maximum limit of reports allowed, or not be signed in.
Thank you, abuse has been reported against this item and brought to our attention.
Get up to 12% of your purchase back
when you shop with Debenhams
Debenhams Reviews
Reviews and experiences from TopCashback members who have shopped with Debenhams.
Log in to review
|
Debenhams Reviews
|
|
|
had to wait 5 months for cashback to become payable.
|
|
| |
Sharrybaby | 08 Nov 2013
Report Abuse
|
|
|
My vintage rotary cheese grater broke but delighted to find they're still sold by Debenhams. Tracked next day, well packed items delivered within 3 days plus free 10 pound gift voucher.
Cashback becomes payable later.
|
|
| |
soapysue | 06 Nov 2013
Report Abuse
|
|
|
I needed some new bed linen, but had forgotten about Debenhams. I got 50% off in the sale, free delivery, cashback and a £10 giftcard. Result!
|
|
| |
| 27 Oct 2013
Report Abuse
|
|
|
My Cashback was declined for no reason. Fairly disappointing. hopefully it can be resolved soon.
|
|
| |
aileencxx | 22 Oct 2013
Report Abuse
|
|
|
Practically every order I have made through Debenhams/Top cashback has been declined. Initially it happened if i returned 1 item out of an order it would decline the full amount of cashback due instead of adjusting the amount, now it declines even if I keep the whole order. I can provide proof of payment, order ref etc but still nothing, most orders need querying which is hassle. Maybe they would prefer i purchase through a more reliable merchant?
|
|
| |
HAL1E | 20 Oct 2013
Report Abuse
|
|
|
Unfortunately I've had another experience where the cash back didn't track, and after many months the cash back was declined. Disappointing as On-line experience with this retailer is good.
|
|
| |
JanHerts | 14 Oct 2013
Report Abuse
|
|
|
Again this year 2013 (May) , my purchase of £199 did not track . This was a deja-vu sceanario , as in 2012 I never received Cashback from this merchant .
In fairness Topcashback has tried to intervene , to no avail . 5 months after purchase of £199 Debenhams state that no cashback is to be given
Give this Merchant a WIDE berth if you are dependant on receiving any Cashback , it may NEVER materialise .
|
|
| |
kaffi | 14 Oct 2013
Report Abuse
|
|
|
Have made 6 separate purchases so far dating back to November 2012 up to June 2013 and have not received the cash back, claiming and lodging missing cashback claims process is much too long.
|
|
| |
psp | 09 Oct 2013
Report Abuse
|
|
|
There is always an excuse why they won't pay the cashback owed. Will not purchase from this merchant again.
|
|
| |
audreybarlow | 03 Oct 2013
Report Abuse
|
|
|
5 orders this year not one has tracked and all still awaiting customer cares help. Probably wont bother, discount codes arent honoured, better instore deals
|
|
| |
MYLOHOUND | 03 Oct 2013
Report Abuse
|
|
|
awful, just awful. Keep tracking my cashback and then declining it, despite not using any codes. I have a gold card and have been a loyal customer but I am getting fed up of this, I already buy beauty products elsewhere due to the beauty card stupidity of taking your rewards away without even telling you they are about to expire. I shall now be looking elsewhere for everything else.
|
|
| |
karenrutter | 29 Sep 2013
Report Abuse
|
|
|
Hi be warned Debenhams website will allow you enter more than one promo code at a time, but its not until you receive the confirmation email you see they only honour one. When I raised this with them I was advise I should have read the t&cs, agreed but lets be honest who has time more that. Most websites will state you are only allowed one code and will not allow you to enter more than one. I wanted to cancel my order but was advised I could as this had to be done with in 30 mins of the order being placed. The inly way to avoid postal charges is to refuse delivery, again this wont happen as its unlikely I'll be in.
|
|
| |
MYLOHOUND | 26 Sep 2013
Report Abuse
|
|
|
I have always shopped with Debenhams through TCB, but the last few months my cashback hasn't tracked. I have done as TCB say, and cleared cookies etc, but still it doesn't track. Really very annoying!
|
|
| |
cazza2301 | 16 Sep 2013
Report Abuse
|
|
|
I have shopped with Debenhams online several times. Every time something that was listed as available on the webpage ends up being out of stock. They just ship the other items (without contacting you to see what you want to do) and decline your cashback for the WHOLE order (instead of just adjusting it to reflect the items they sent). This has happened EVERY TIME. Submitting missing cashback claims has not helped. So I wouldn't recommend using Debenhams if you want to get any cashback.
|
|
| |
j9j8j7 | 11 Sep 2013
Report Abuse
|
|
|
have purchased a lot from Debenhams lately and none of them tracked, got about 5 claims open. hopefully I get cashback as I have spent a lot.
|
|
| |
sarpar1811 | 09 Sep 2013
Report Abuse
|
|
|
Have made 2 purchases through Top Cashback - neither have tracked and heard nothing from the 2 claims submitted.
|
|
| |
Angelajeffs2 | 06 Sep 2013
Report Abuse
|
|
|
Lately all my Debenham's purchases have been declined!
|
|
| |
thebuffnaaz | 06 Sep 2013
Report Abuse
|
|
|
Tracked within 24hrs. It showed the cash back would become payable in seven weeks. Checked today to see if it had become payable, and it was. Well done. Definitely use them again.
|
|
| |
pedersen | 03 Sep 2013
Report Abuse
|
|
|
Debenhams constantly decline cashback on all my purchases for no reason at all.... so frustrating!
|
|
| |
Natsplat07 | 01 Sep 2013
Report Abuse
|
|
|
Failed to track, which is annoying when you've just spent almost £100. Debenhams products are usually good value for money -- what a pity I had to raise a manual claim which might eventually pay up. Topcashback is able to trace my merchant visits; I wish they could also check whether tracking happens when I purchase.
|
|
| |
Blug | 31 Aug 2013
Report Abuse
|
|
|
Still waiting for cashback from July 2012! It really annoys me that you honour these companies with your business,they offer a decent amount of cashback then fail to pay.All procedures followed fully so no reason why cashback should not been paid.Debenhams you are a disgrace conning people.
|
|
| |
Alboy | 22 Aug 2013
Report Abuse
|
|
|
Tried to order a stocked item to be delivered to store twice but they were unable to fulfil it. So gave up and went to John Lewis instead
Item was a pizza stone
|
|
| |
| 22 Aug 2013
Report Abuse
|
|
|
Every time I make a purchase with Debenhams it doesn't track (even after clearing cookies) After raising a claim it get rejected by Debs anyway - giving some excuse or another. Not happy when spending nearly £200
|
|
| |
Purple_peach | 22 Aug 2013
Report Abuse
|
|
|
Purchased 24/05/2103 has not tracked . Submitted cashback claim . Hopefully awaiting purchase to track and be paid .
|
|
| |
kaffi | 16 Aug 2013
Report Abuse
|
|
|
Love Debenhams but cashback never seems to track. All three occassions no tracking. Have put in manual claims but will wait and see as it takes ages.
|
|
| |
lots4free | 07 Jul 2013
Report Abuse
|
