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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	My previous comment is showing 3 stars, which I gave for product quality. This is VERY misleading for people wanting cashback information and grading. I gave 'no vote' for every other option.
	ashsam9397 \| 04 Feb 2014 Report Abuse
	Placed several orders through TCB and not received any cashback. Lodged a query in October and still awaiting outcome. That said, arranged Debenhams travel insurance through TCB in October . Cashback is showing as confirmed, after many weeks, but nearly 4 months on is still not payable!
	ashsam9397 \| 04 Feb 2014 Report Abuse
	Never have problems with getting cashback from any other retailers except Debenhams. Just made another purchase recently and again no cashback has been tracked. I have claims open with TopCashBack but all are with Debenhams to resolve and have heard no come back. Disappointing experience considering the size of the retailer.
	hr87 \| 02 Feb 2014 Report Abuse
	I have 4 separate qualifying transactions with Debenhams for the period July 2013 through to September 2013. To date, I have not received any cashback. Beware of buying from this company if you are depending on cashback - they cannot be relied upon.
	janme \| 26 Jan 2014 Report Abuse
	perfect, became payable within 4 weeks
	ralphcoates \| 22 Jan 2014 Report Abuse
	I have bought several things from Debenhams but it never tracks. I then raise a query but nothing ever seems to come of it. I have tried changing my browser, iPad and laptop but doesn't seem to matter. Very annoying as I've not had any problems with anyone else and use topcashback whenever I can
	Abi42 \| 18 Jan 2014 Report Abuse
	Used Topcashback a few times to purchase beauty/fragrance products online with Debenhams. On every occasion I have had to make an untracked claim. They have all paid out eventually but should be easier. Are they relying on people forgetting the cashback claim in order to not pay out, certainly looks that way!
	gingergregg \| 17 Jan 2014 Report Abuse
	Cash back Never Tracks.I have done 2 transactions for this retailer. None of them were tracked. I have raised missing cash back for 1st one. TCB have submitted to debenhams which will take up to 2 months for tracking. What a joke. I am going to raise another missing Cash back now. So far never had any problems with any other retailer through TCB though.
	rarun53 \| 06 Jan 2014 Report Abuse
	Cash back initially registered fine but was subsequently cancelled by shop with no reason given. Haven't followed up as amount very small but won't bother with them again.
	lindawood123 \| 04 Jan 2014 Report Abuse
	Very quick in paying cashback. Not a huge amount of money but nothing to complain about!
	getorfmyland \| 01 Jan 2014 Report Abuse
	Always reliable.
	Sea_Pigeon \| 01 Jan 2014 Report Abuse
	This is the second time I have attempted a purchase through TC with this retailer. Same experience both times, tracked but no payout. Not impressed.
	Pappagena \| 27 Dec 2013 Report Abuse
	I've just discovered that my cashback for November 3rd 2013 HAS been declined, as I suspected it would be in my previous comment. Debenhams had offered refunds for 2 damaged items, yet refunded 1, I had to claim through my credit card company for the other. Not something you expect from a A-list company like Debenhams. Customer services were very understanding and symphathic, so I am very annoyed that some faceless jobsworth declined my cashback for a problem that was caused completely by Debenhams.
	soapysue \| 20 Dec 2013 Report Abuse
	Although transaction track, recently they keep being declined a few weeks later! I did not return items or use voucher either, not happy.
	KellyAr \| 17 Dec 2013 Report Abuse
	For some unknown reason Debenhams are now declining all my TC payments...I have made several purchases for xmas presents and I always use voucher codes recommended by TC so why decline the payment...TC you need to sort this out as by the looks of it, its happening all the time now...
	Mojo40 \| 16 Dec 2013 Report Abuse
	Placed 5 on-line orders for Christmas presents. Debenhams advised that they were unable to fulfill one the orders a week after it was submitted and then declined cashback on that order and the other 4 (?). Very disappointed with this retailer and cashback experience - will stick to M & S in future !
	teamgb2 \| 13 Dec 2013 Report Abuse
	The last 3 or 4 orders i have placed with Debenhams through TCB track and then eventually end up being declined. Poor on Debenhams part and the reasons for declining aren't correct. I order and use valid discount codes. I am giving up with their cashback as the majority no longer payout. Very disappointed with them
	I_Love_Shopping \| 13 Dec 2013 Report Abuse
	Great cashback rate offered but NEVER tracks which means filing a lot of missing cashback claims and still waiting for many to be resolved.
	torlaw \| 11 Dec 2013 Report Abuse
	Its hard for me to be positive about this retailer as far as cashback tracking is concerned. On the last two orders I have given them, I have had to put in claims for both of them to TCB, the first paid up eventually still waiting to hear about the second one.
	sizeit8 \| 06 Dec 2013 Report Abuse
	Had 2 transactions but no cashback from both. Very disappointed
	Susan101 \| 01 Dec 2013 Report Abuse
	Very poor, never tracked on any order I have made with Debenhams... It has put me off from using this retailer for cash back as they never track...
	SEMIOVALE \| 22 Nov 2013 Report Abuse
	Poor experience. Cashback declined with some pathetic excuse and topcashback no help whatsoever. Avoid and don't be fooled into thinking you will ge tour cashback.
	\| 19 Nov 2013 Report Abuse
	Nothing wrong with debenhams at all love the shop but ALWAYS have to chase the cashback!
	donnaf \| 13 Nov 2013 Report Abuse
	Have placed 4 orders with Debenhams through tcb but only 1 has tracked and paid out. I have no complaints with any of Debenhams service apart from this. Very Disappointing!!!!!.
	Steely71 \| 13 Nov 2013 Report Abuse
	I made my purchase on the 19th September and insigated a manual claim on the 28th September, to date 9th November, it hasn't tracked. Would I recommend Debenhams to other members, on my experience, it would have to be a resounding no
	goldwinger \| 09 Nov 2013 Report Abuse

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