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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Cashback tracked as normal, then got declined. I followed everything I should have. Don't waste your time with them. TCB should kick them off.
	nelly0304 \| 14 Nov 2014 Report Abuse
	Tracked very quickly but all my recent transactions have been declined. Not sure of the reason. I don't think I'd bother with cashback from them anymore.
	Let \| 04 Nov 2014 Report Abuse
	Not very impressed with this company.Have, on at least 2 occasions had to chase up cashback not received,latest one took over a year and was then declined as they couldn't prove I had purchased via Topcashback (handy).As always I make sure I go through tcb so sorry Debenhams you won't see me as a customer again.
	Alboy \| 02 Nov 2014 Report Abuse
	Very pleased, great service. Thankyou
	30bustersusan \| 01 Nov 2014 Report Abuse
	Waiting tracking of transaction since 6 October 2014. I will not be buying from them again.
	Mapsion \| 31 Oct 2014 Report Abuse
	Hi refused to pay cashback, poor effort from Debenhams !
	mayboland \| 21 Oct 2014 Report Abuse
	All tracked fine...and then they decline the payout, this has happened 4 or 5 times now, won't bother!
	ymf11 \| 02 Oct 2014 Report Abuse
	Excellent fast service
	dora_fung \| 30 Sep 2014 Report Abuse
	Disgusting Debenhams never track or pay out on my transactions. I clear all my cookies and follow procedure to the letter, but every time on numerous occasions over the last 12 months I have to raise a manual claim and they always get declined with no sound reason offered. I know expect that they won't pay out. It's only smallish amounts too, not as if a large company would even notice the odd £ in order to honour their cash back promised. Do not expect any cash back from Debenhams!! Why do TCB let these merchants consistently get away with it. Kick Debenhams off TCB please
	wendytc \| 30 Sep 2014 Report Abuse
	That's the last three Cashback claims rejected by Debenhams which has taken a year to eventually close. No real reasons given so will NOT shop at Debenhams again - Internet or store! The timescale to decision is atrocious and does no real favours to topcashback and Debenhams tardiness reflects on them. Now starting to look at other Cashback schemes to provide a comparison on service.
	Dakka \| 24 Sep 2014 Report Abuse
	Lodged 2 missing cash back claims and over a year later they were both denied.
	Emc234 \| 22 Sep 2014 Report Abuse
	Spent £180, Item didnt track, and when a missing claim was submitted it was declined with some lame excuse. I have been using topcashback for 5 years now and I followed the normal of clearing cookies etc... This is the 2nd time Debenhams have rejected cashback and I think some companies on TCB are now using what excuses they can not to pay cashback claims.
	LeeCurcher \| 10 Sep 2014 Report Abuse
	Yet again, my purchase has not tracked.
	60anne \| 09 Sep 2014 Report Abuse
	Highly recommended. Thanks tcb
	boygammon \| 02 Sep 2014 Report Abuse
	I have made several purchases from this supplier recently. Cash back tracks within a few hours, then goes to payable in approximately 4/5 weeks. Spend £30 and get free home delivery, great.
	pedersen \| 30 Aug 2014 Report Abuse
	Did not pay out on a genuine transaction.
	Saarek \| 29 Aug 2014 Report Abuse
	Bought a new cabin bag which is very good. The ordering was easy and delivery was quick. There was a problem with missing cash back but this has now been resolved with no hassle and so would be happy to use again.
	\| 24 Aug 2014 Report Abuse
	I totally agree with previous reviews about transactions not tracking. I have had to raise claims on all my recent orders. It remains to be seen if they will actually pay the cashback.
	Ionawr \| 18 Aug 2014 Report Abuse
	Totally fed up with Debenhams, online at least, used to be excellent but the last 6 or 7 orders it never tracks' have submitted claims but latest one is still waiting for merchant. I know you should never factor the cash back into the final cost and assume that it will be paid but then again if Debenhams don't want to pay it they should remove themselves from this site!
	penped \| 30 Jul 2014 Report Abuse
	Have used Debenhams for years and have never had a problem with tracking and paying. They used to track within minutes/hours, but the last couple of months i have shopped 10 times or more and although the clicks to site are recorded, nothing has tracked. Will stop using them.
	ferrariuk \| 27 Jul 2014 Report Abuse
	Have used Debenhams several times and have generally tracked ok with a couple of exceptions - funnily enough though the one that didn't track and has since been declined a year later was when they were offering a high rate which should've earned me £12 cashback, not good service when you're expecting the advertised amount and buy through that retailer for that reason.
	EmWalker \| 11 Jul 2014 Report Abuse
	Declined cash back for items ordered in May 2013. Only just received the update on the 2 orders placed each within days of each other. Not what I expected from Debenhams and for the small amounts that the cash back was for! Very disappointing... :-(
	Podgey2010 \| 09 Jul 2014 Report Abuse
	I have purchased 4 separate items from Debenhams and in each case I have had to raise a missing cashback. Three have been paid, but all at lower rates than initially advised. One took over 12 months to do and I still have one outstanding. Not a very good experience on Debenhams part.
	karategranny \| 30 Jun 2014 Report Abuse
	Its hard for me to be positive about this retailer as far as cashback tracking is concerned. On my last order, I have had to put in claim for cash back for them to confirm, eventually pay up in the end.
	javicjo \| 25 Jun 2014 Report Abuse
	Terrible Terrible ....cash back never track...... gets declined......after ages... to be fair TCB tries their best gets this solved .....the quality of their merchandise has gone down dramatically,
	Dhanishta \| 17 Jun 2014 Report Abuse

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