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Debenhams Reviews

Reviews and experiences from TopCashback members who have shopped with Debenhams. Log in to review

Debenhams Reviews
	Well I had to wait 5 months to get three separate lots of cashback but eventually got it all :-)
	abbybobtim \| 14 Jun 2014 Report Abuse
	After about a year and a half, my cashback was declined. No explanation given. I gave them all the details they requested.Pathetic how merchants get away with this.
	gordeefc \| 10 Jun 2014 Report Abuse
	Very slow to receive Cashback from this merchant. Unsure if I would use again.
	jessie2 \| 09 Jun 2014 Report Abuse
	Lg26 offer code didn't work. Told me I hadn't added enough goods to basket to quality even tho I had.
	thebeards \| 26 May 2014 Report Abuse
	Well, I've been waiting nearly 10 months for a resolution to the tracking claim I lodged with TCB. Not impressed and wouldn't recommend
	pooka \| 24 May 2014 Report Abuse
	Despite having no problems with any other retailer, Debenhams never tracks for me - legitimate purchases made, no tracking email received. I've lodged missing tracking reports for a couple of occasions but have heard no further news in 6 months, so I guess I won't be getting any cashback. I'll avoid in future.
	Paul_J_R \| 12 May 2014 Report Abuse
	Poor from both Debenhams and Top Cashback, items tracked but no email, neither party willing to help, Debenhams say TCB have been advised to pay, TCB say they haven't, as the customer I am left in the middle, very little help received from either, wont ever order flowers from them again!
	helenevans2005 \| 09 May 2014 Report Abuse
	I have a problem every time I use Debenhams cash back. I occasionally have problems with other sites but Debenhams consistently is a no show and I have to lodge a claim, this takes months to resolve and when offered an amount it is never the full cash back that should have been paid. Most disappointed
	Jojo71 \| 02 May 2014 Report Abuse
	No Cashback paid.
	Dave1261245951 \| 02 May 2014 Report Abuse
	Cashback declined
	CECE \| 28 Apr 2014 Report Abuse
	STILL WAITING FOR CASH BACK FROM PURCHASE MADE IN JULY 2013, NINE MONTHS AGO. WILL NOT USE THIS SITE UNTIL CASH BACK IS PAID.
	diannepearson \| 27 Apr 2014 Report Abuse
	I have not had many good experiences with this retailer for cash back, it often doesn't track. I currently have a claim outstanding from an order in November 2013. Cashback offered is quite low but in line with House of Fraser and better han John Lewis as they do not offer any cash back. I only shop with this retailer when they have offers which make the product I want cheaper than their competitors or when they do free gift with purchase on makeup/skincare. I do not rely on the cashback as it is very hit and miss. Very slow to resolve the claim still outstanding, 5 months is too long to wait for £2.50 cash back!
	geeves \| 23 Apr 2014 Report Abuse
	Declined my cashback after over 4 months of waiting.I was also planning on renewing my travel insurance with them but I won't use them now. TCB did nothing to resolve either.
	capelli \| 22 Apr 2014 Report Abuse
	As a regular Debenhams shopper, I have always gone through Cashback, on the first few occasions it has been really successful, then since 2012 they have always been declined, I'm assuming they are trying to entice the customer and keep them happy at first then after a few claims they do not want to pay out again. REALLY DISAPPOINTING with Cashback and Debenhams, wont even bother trying again!
	psp \| 21 Apr 2014 Report Abuse
	Cash back did not track and I have been patiently waiting eight months for the cash back of £18. TCB have now placed it on hold. Not holding my breath on actually receiving the money but would not use again.
	sleepysue \| 19 Apr 2014 Report Abuse
	Two different orders - Cashback declined for the first and the claim is now 7 months old for the second one. Pretty poor all round really.
	doods1875 \| 18 Apr 2014 Report Abuse
	I don't know what is happening with Debenhams cashback, they used to be very reliable but my last 3 or 4 orders haven't tracked. I don't think I will bother even going through tcb anymore. Very disappointed with tcb and Debenhams
	penped \| 07 Apr 2014 Report Abuse
	Debenhams always tracks........and then always declines
	adr0ck \| 04 Apr 2014 Report Abuse
	still waiting for three claims going back to nov/dec 2013, not happy
	phskitchen \| 03 Apr 2014 Report Abuse
	Been waiting 3 months for a transaction to track, with no success. Don't think I'll bother with this merchant again. Why do some people have no trouble getting their cash back due and others have no chance? Think Topcash need to look into this.
	yesilkedi \| 31 Mar 2014 Report Abuse
	I used to have no problems with Debenhams, but last May changed all of that… That is when Debenhams started to decline cashback. Of course, I have raised claims and made various disgruntled noises, but they are having none of it and are firmly refusing to pay out. I am more than disappointed with the outcome, not least because it seems Debenhams is lying. None of the 3 reasons given for declining the cash back is valid for any of my orders, so they are just worming out of paying cashback (once they have lured you in with the pretence of it being paid). They have also denied cashback on the other well-known cashback site -- again, it was not a problem until last year. I will probably never again shop online with Debenhams because of this. And I urge you to consider this when you next go to order...
	DJDools \| 18 Mar 2014 Report Abuse
	The only three missing cashback claims I have are all with Debenhams dating back to autumn last year.
	Kinderscout \| 15 Mar 2014 Report Abuse
	I bought a couple of things from debenhams in august 2013...it didn't track.Lodged a claim with tc,,,still waiting for the matter to be resolved inspite of giving details of the items etc. do not wish to order from this merchant again !!!
	krishna18 \| 08 Feb 2014 Report Abuse
	I placed an order with them on 28/12/2013 spending in total £28.90. I was confirmed the cashback of £0.87 which went under "payable". I cancelled the claim with topcashback customer service discovering today that the cashback was declined!!! After I collect my order from the falkirk store, they are keeping sending me emails saying that my order is still "available for the collection". They are very bad organised and I had a negative experiance with them. I will not use them again hider from the cash back site, their web site or in store. NOT RECOMMENDED
	faktarus \| 04 Feb 2014 Report Abuse
	Have used them 3 times and have had to lodge a claim for each and payment and response is prolonged. Why offer a service on topcashback if they don't want to pay. Seems to me to be delaying tactics by debenhams
	Trish27 \| 04 Feb 2014 Report Abuse

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