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Dell Technologies UK Reviews

Reviews and experiences from TopCashback members who have shopped with Dell Technologies UK. Log in to review

Dell Technologies UK Reviews
	After waiting for a very long time Dell declined a genuine tracked claim...for no reason at all...except its own profits maybe!
	Rabbirob \| 31 Jan 2014 Report Abuse
	Con artists, Will not pay on claims. How on earth TopCashBack stats show as so many peoples transactions have worked is a total mystery???? I can only imagine that this is some kind of scam between Dell and TopCashBack, as any other respectable company would have stopped dealing with Dell a long time ago because of the number of complaints on here. Stay away from this one!
	\| 28 Jan 2014 Report Abuse
	Dell are either incompetent or simply use TCB to entice buyers. 18 months to be told there is no reason for rejection of my claim. I don't understand why they are tolerated as a vendor.
	Dis \| 27 Jan 2014 Report Abuse
	As stated by many people on here, Dell do not honour genuine cashback claims and decline to offer an explanation. Pretty poor way to act if you want repeat customers!!
	chenzo \| 25 Jan 2014 Report Abuse
	Extremely pleased with product but very disappointed that the cashback has traced at zero. If Dell do not wish to provide cashback then they shouldn't be on the Topcashback site. Their products are excellent so people would purchase them anyway but the fact that cashback is expected and then not received is only serving to lower their profile and also to create additional waste of time work for the Topcashback people who work tirelessly to deal with untracked claims. Very disappointed with Dell on this aspect on the way they do business.
	Linnett \| 25 Jan 2014 Report Abuse
	**AVOID AT ALL COST**** Genuine cashback was not tracked. Raised manual claim for laptop purchase which included all the information they required. However after 11 months of waiting claim was rejected by Dell without reason. Topcashback should take this up with Dell as there are far too many complaints from customers who have been treated in the same way. Better they were struck off the site rather than making false cashback promises.
	infotrade0 \| 06 Jan 2014 Report Abuse
	Bought a new laptop from dell which is very good, however the cashback didn't track, was investigates by topcashback but again dell refused the genuine transaction cashback. Good product but don't think you'll get the cashback on it
	Surfer_Loz \| 03 Jan 2014 Report Abuse
	Still no cashback. Waiting since May 2013. Claim for one laptop using the Top Cash Back Discount Code. Claim lodged in time and still awaiting response. Nudge sent. For £12 when does Dell plan to grow up and pay up?
	pda295 \| 31 Dec 2013 Report Abuse
	* DO NOT USE DELL IF YOU ACTUALLY WANT CASHBACK * They cannot track properly, especially if you buy more than one product at a time. They will decline perfectly legitimate claims. Don't even bother wasting your time submitting a manual claim because it will just get ignored. Dell are worse than useless for cashback. I only rated them 5 stars to get this at the top of the list as a warning to others.
	\| 03 Dec 2013 Report Abuse
	Bought an overpriced charger for my Dell Ultrabook (no compatible part available anywhere else!) but purchase failed to track. A year after purchase and 11 months since Topcashback referred the claim to Dell and I'm still no closer to getting my cashback - not impressed!
	davec \| 22 Nov 2013 Report Abuse
	Bought a laptop in February 13, cash back failed to track. I opened a claim, which is still ongoing and is still waiting for Dell to respond, 8 months later. Wouldn't bother using again.
	happybunny199 \| 11 Oct 2013 Report Abuse
	Cashback declined on a genuine transaction. Topcashback and Dell not prepared to investigate. I will be going back to another cashback site who are more reliable than Topcashback and I will not be buying from Dell in the future. I have only given 5 stars to ensure review appears at the top of the listings.
	mickadams7 \| 30 Aug 2013 Report Abuse
	No cashback received on purchase despite being genuine and all information sent. Cashback was for a significant amount as on an expensive gaming computer. Took 3 months for them to respond through Topcashback and decline. No information given at all as to reason. Very unsatisfactory.
	mermaid64 \| 29 Jun 2013 Report Abuse
	Two separate purchases with Dell and neither were paid successfully.
	quigger \| 11 Jun 2013 Report Abuse
	Just found out that Dell have not honoured my cashback claim, sent them a bill showing a purchase of a laptop of over £500 and have declined the claim with no explanation what so ever, wont be using them for a cashback deal
	M17HSN \| 10 Jun 2013 Report Abuse
	£30 Cashback claim was refused for no reason. I wish there was some prior warning about Dell's reluctance to fulfill their part of the bargain, it has obviously happened so many times for so many people (probably many more who didn't leave a comment here) it makes one wonder if something dodgy is going on. We have genuine claims and they are being refused! I wonder what Watchdog would have to say. TCB should provide stats as to what % of claims are met
	\| 03 Jun 2013 Report Abuse
	Buyer Beware, Dell Declines Cashback on genuine cashbacks, see other buyers comments including mine below: did everything legitimately, Dell have declined my cashback, buyer beware you will probably not get cashback, someone else benefits its definetely not you. Please if you dont want cashback then use Dell, if you do then look at another company. Very dissapointed.
	NargisK \| 31 May 2013 Report Abuse
	Purchased mid October 2012, no cashback logged. Submitted claim and supplied all the information requested by Dell. Prompted Topcashback via nudges and finally got a response 16 May 2013 that Dell had declined. The comments from Topcashback are "I’m afraid that the merchant has taken the decision to decline your missing commission claim, no information in helping to clarify as to why this decision has been reached has been provided but we would like to provide some possible reasons…" I purchased frpm Dell several years ago nd went through the same experience. I appreciate that cashback is effectively a bonus, but Dell are a company I will not bother with in future.
	\| 30 May 2013 Report Abuse
	Cannot fault TopCashBack as they tried to get my money but fail. Dell refused without providing any reason!
	lynseyg2 \| 28 May 2013 Report Abuse
	Buyer beware, although I did everything legitimately, Dell have declined my cashback, buyer beware you will probably not get cashback, someone else benefits its definetely not you. Please if you dont want cashback then use Dell, if you do then look at another company. Very dissapointed.
	NargisK \| 22 May 2013 Report Abuse
	In my experience, Dell cashback tracking is unreliable.
	olympicdragon \| 17 May 2013 Report Abuse
	Dell Customer Service appalling. They declined my claim for listing a whole load of generic reasons (already claimed, not completed online, not purchased through TCB etc etc), none of which was valid. Even TCB agreed with me and re-submitted the claim. Now Dell have again declined the claim. My purchase did not track (but none of my purchases ever track) - I have again complained. I think however they have decided not to honour my claim "just because they can". Buyer beware - Dell does not play fair.
	Ladams888 \| 16 May 2013 Report Abuse
	Purchased laptop Dec 2012. Tracked but never paid out even after multiple nudges. Nothing too loose by using the link to try and get cash back through TCB however don't factor the cash back into your budget as you may be disappointed. No reason for why cashback wasn't given.
	firefly2000uk \| 11 May 2013 Report Abuse
	Bought a laptop in September 2012. Claim didn't track so submitted it manually. Keep sending nudges to TopCashback, but 7 months later still no sign of a resolution one way or the other. Based on other comments here, I've pretty much given up on ever receiving my cashback. Very disappointed with the cashback experience, but love the laptop - it was a total bargain, so I should be happy with that.
	adamdavid \| 23 Apr 2013 Report Abuse
	Absolutely disgraceful. Bought a new computer going via TCB. Nothing showed up in my earnings. Submitted a missing TCB claim and as usual (full credit to TCB) they had tracked the transaction. 7 months have now gone by and Dell have not honoured the transaction and have been allowed to decline without reason. Have suggested that TCB stop dealing with Dell as many others have had this issue as well. Will not deal with Dell on any level again.
	aky1965 \| 10 Apr 2013 Report Abuse

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