Get up to 2.1% of your purchase back when you shop with Dunelm Join TopCashback Free
Get up to 2.1% of your purchase back
when you shop with Dunelm

Dunelm Reviews

If you’re looking for home furnishing items you should, judging by the Dunelm reviews you’ll find below, see what they have to offer. Submitted by TopCashback members who have shopped online with the retailer through us, they not only praise Dunelm for how quickly they pay cashback, but also their products, delivery and customer service.

On the subject of cashback, one member said: “Always excellent — cashback appears straight after the transaction.” Other feedback which has been left on this subject includes “no problems receiving cashback with Dunelm”, “excellent products at an excellent price with quick cashback payment”, “very easy to use, cashback paid without a hitch” and “great extra cashback and the best price item from Dunelm”.

Other Dunelm review feedback focuses on different subjects, with one customer saying: “Easy to order, good customer service.” Some of the other comments left by our members include “great service, good products, fair prices”, “really easy ordering and quick delivery”, “always great to buy from” and “great choice of designs”. Log in to review

Dunelm Reviews
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Declined
In my experience. they avoid paying cashback.
  eric_cross | 05 Jul 2023 Report Abuse
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Very poor
Purchased, tracked, but they claimed they never received the track. Proof of purchase made no difference, they do not honour their commitments.
  Nebitt | 30 Jun 2023 Report Abuse
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No Cashback!!!!!!!
Had two purchases declined, First purchase thought I'd made a mistake so made sure I did everything by the book for second purchase again same result????? This is the only company that I've had Cashback declined after waiting for months for a submitted claim, won't be using again.
  daveyman | 29 Jun 2023 Report Abuse
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Poor - never paid a single cashback and decline when claimed
They don't even deserve x1 star. They have declined every single transaction and claim I submit when I do nothing differently from other retailers who honour cashback. I keep being sent fob off excuses but I am trying to follow the criteria down to a 'T'. It works for other retailers but Dunelm have declined every single one to-date. So whilst some have left good reviews they are getting nothing good from me as they've failed to honour cashback on every single purchase through TopCashback where other retailers honour, sometimes without submitting claims. I must have made c.7 claims since Summer 2022 and they've declined every one despite following the correct procedure.
  CLHODGSON | 28 Jun 2023 Report Abuse
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Declined a Large Purchase
Declined dispute for a large purchase after 5 months of waiting
  amansood | 10 Jun 2023 Report Abuse
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ANOTHER SHYSTER COMPANY
Dunelm is yet another retailer than dodges paying legitimate cashback. Leave well alone
  ALYSSAS_POPS | 02 Jun 2023 Report Abuse
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Easy peasy cashback.
Really good cash back from dunelm.
  SusanSimmill | 28 May 2023 Report Abuse
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Great
Reasonable time to wait for pay out.
  loolabelle | 21 May 2023 Report Abuse
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Lost cashback through faulty rug
Having had to return rug that was faulty cashback of over £6 was earned but having to reorder only 69p was received through cashback changing Dunhelm customer service offered no goodwill considering non of this was my fault please be aware.
  RAYSUNSHINE | 11 May 2023 Report Abuse
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Brilliant, reliable and highly recommended
Always pays out - very good to use and see the cash back thank you - as well as great shop.
  Saemelie7 | 01 May 2023 Report Abuse
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Repeatedly refused cashback
Can’t give a good review as Dunelm have consistently refused to pay me cashback.
  JEDY | 30 Apr 2023 Report Abuse
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5 star service.
Always good cashback. So customer friendly and so quick in posting.
  SusanSimmill | 15 Apr 2023 Report Abuse
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Easy to deal with, do what they say
Easy to use website, nice range and good prices. Deliver when they say they will.
  ShropshireLad01_ | 07 Apr 2023 Report Abuse
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great wallpaper
i ordered the marvel wallpaper for childrens bedroom, good quality.
  Jjs23 | 04 Apr 2023 Report Abuse
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Denied cashback
Cashback was denied as they "couldn't verify the last channel to your sale" what rubbish.
  someone | 02 Apr 2023 Report Abuse
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Denied for spurious reason
Dunelm denied my cashback because TCB 'wasn't identified as the last channel to the sale' (whatever that means) which is ridiculous as TCB have a record of all the click throughs. They say it can be because of 'pre-saved baskets, not clearing cookies & cache, browser history' - helpful to have mentioned that! Why should it be so complicated? I spent £200 on this purchase - how convenient of Dunelm to deny my cashback. Why quibble over a few pounds. Don't expect my custom again
  messagejames | 29 Mar 2023 Report Abuse
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3 times cashback has been refused - not the last referrer
3 times I have had to raise customer tickets and each time after many months Dunelm cashback has been refused as not being the last referrer.
  niran | 29 Mar 2023 Report Abuse
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Untruthful, avoid
Claimed tcb was not last referral, not true. Puts me off shopping with them again.
  InvisibleMan | 29 Mar 2023 Report Abuse
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rewards
No cash back rewards have come through yet, it takes quite a while
  karenwilki | 21 Mar 2023 Report Abuse
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Non Tracked Purchase
As per most of the purchases made on TCB they don't track and TCB make you jump through hoops to register a claim. Noe to Dunelm, you have to make the claim net of VAT!!!!! If you put the VAT inclusive figure they automatically reject it. What makes you think that they don't want you to pay!!!!!
  ALYSSAS_POPS | 18 Mar 2023 Report Abuse
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ok payout, just very slow, as per previous payments. poor ratings overall.
ok payout, just very slow, as per previous payments. poor ratings overall.
  jim867217 | 13 Mar 2023 Report Abuse
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Easy to deal with, do what they say
Little more to add to my comment above.
  ShropshireLad01_ | 07 Mar 2023 Report Abuse
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Quality Cashback
Its a bonus to get cashback at your favourite store
  Humber62512520 | 12 Feb 2023 Report Abuse
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very good merchant
  rosalie34 | 02 Feb 2023 Report Abuse
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Refused my cashback - I do not recommend!
  Member386518926910 | 30 Jan 2023 Report Abuse
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