Get up to £50.00 of your purchase back when you shop with EDF Join TopCashback Free
Get up to £50.00 of your purchase back
when you shop with EDF

EDF Reviews

While some members who chose EDF to be their energy supplier have reported issues with their cashback, many members have left positive EDF Energy reviews, with some saying theirs was paid out faster than expected. Comments include “good cashback rate for switch over — two to three months to pay out” and “brilliant. Saved on dual fuel and cashback showed within five hours”.

Our members seem to love the company too. One said: “EDF have been very efficient and helpful in setting up my account and dealing with any queries or problems I have had.” Others praised the fact their site is easy to use and the switching process not confusing at all. EDF Energy review feedback includes “a very good service and an easy changeover” and “smooth transition from my previous supplier — kept me informed at every stage”.

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EDF Reviews
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It tracked 6 months ago, it never seems to pay. One of them...
  Tukky | 13 Sep 2018 Report Abuse
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Signed up to swtich to EDF on a dual fuel tarrif, offering £50 cashback at the time. Despite the switch being complete, and still being with them many months later, cashback was declined.
  killswtch | 08 Sep 2018 Report Abuse
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Took more than double the amount of time expected, and had to raise a ticket to chase. Topcashback paid it as a gesture of goodwill, not EDF. 13 weeks quickly became 7 months.
  dbernstone | 06 Sep 2018 Report Abuse
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Disappointed after 5 months no cash back however full marks to top cash back who issued a goodwill payment for full amount
  Marpau | 29 Aug 2018 Report Abuse
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If I could leave 0 stars I would. Took over 5 months for edf to pay out and the cashback was the only reason I went with this supplier as it actually worked out at the same price as the cheaper deal.
  Brennandc | 28 Aug 2018 Report Abuse
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Lot longer than 12 weeks to receive payment
  5ajenkinson | 27 Aug 2018 Report Abuse
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Lot longer than 12 weeks to receive payment
  5ajenkinson | 27 Aug 2018 Report Abuse
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Took 8 months for my claim to be paid .
  tobykins | 26 Aug 2018 Report Abuse
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Took a long time to become payable after changing my energy supply in Jan 2018. Only recently available....7 months plus.
  JHouse | 15 Aug 2018 Report Abuse
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Took 6 months and me nudging Customer Service, but did eventually receive cashback
  garybloyce | 14 Aug 2018 Report Abuse
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Absolutely Terrible experience.TCB blame EDF but continaully let me down until one day after three refusals and me chasing for months the cash comes to my account
  GrahamHurst | 13 Aug 2018 Report Abuse
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ALWAYS polite and helpful.Thank you.
  ailuj | 13 Aug 2018 Report Abuse
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Took double the amount advertised to get cashback
  Kwanny | 11 Aug 2018 Report Abuse
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excellent payout
  ComfortBooks | 25 Jul 2018 Report Abuse
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The amount of cash back was good but the time taken to pay it out was ridiculous! The indicated time was mid April but I didn’t receive it until mid July!
  Sarcaf | 22 Jul 2018 Report Abuse
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6 month wait for this cashback...too long.
  lyncash | 21 Jul 2018 Report Abuse
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Not good still waiting since February,it is now July.
  jinnymac | 18 Jul 2018 Report Abuse
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I have been waiting 21 weeks for cashback! Average payout 12 weeks. Very disappointed. Customer services say just to wait. I think I’ve waited enough!
  beezle1 | 17 Jul 2018 Report Abuse
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I can't seem to get any help whatsoever with cashback unsatisfactory so far
  Mcee71 | 19 Jun 2018 Report Abuse
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difficult to contact with them about cashback
  ewelinasta | 15 Jun 2018 Report Abuse
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Great offer, reasonable amount, fairly quick payable just over 2 months.
  traveller1961 | 30 May 2018 Report Abuse
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I would rate getting the Cashback from Topcashback a complete nightmare. I had it confirmed with EDF that they had done all they needed to do. Topcashback needs to do much more for it's customers.
  Electricone | 24 May 2018 Report Abuse
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paid out in full 13 months after connection fillowing a manual claim
  tony_w | 16 May 2018 Report Abuse
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Just over the estimated time scale - which was already quite long. Also didn't track, had to do a missing claim but all ok now, awaiting payout BACS!
  amorris_89 | 23 Apr 2018 Report Abuse
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Poor - declined cashback without explanation, no info for 6 months - avoid!
  suttchid | 27 Mar 2018 Report Abuse
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