Get up to £50.00 of your purchase back when you shop with EDF Join TopCashback Free
Get up to £50.00 of your purchase back
when you shop with EDF

EDF Reviews

While some members who chose EDF to be their energy supplier have reported issues with their cashback, many members have left positive EDF Energy reviews, with some saying theirs was paid out faster than expected. Comments include “good cashback rate for switch over — two to three months to pay out” and “brilliant. Saved on dual fuel and cashback showed within five hours”.

Our members seem to love the company too. One said: “EDF have been very efficient and helpful in setting up my account and dealing with any queries or problems I have had.” Others praised the fact their site is easy to use and the switching process not confusing at all. EDF Energy review feedback includes “a very good service and an easy changeover” and “smooth transition from my previous supplier — kept me informed at every stage”.

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EDF Reviews
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Poor - declined cashback without explanation, no info for 6 months - avoid!
  suttchid | 27 Mar 2018 Report Abuse
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Tracked quickly but declined. Having to raise a claim with TCB which is disappointing.
  GR2024 | 21 Feb 2018 Report Abuse
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Excellent, very quick payout.
  roystevely | 07 Feb 2018 Report Abuse
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i am waiting for my cashback last from nearly 8 months - within couple of months my 12 months fix contract will finish and i am still waiting for cashback. TCB trying to help me but unfortunately every time i have been told just wait we are trying to resolve my cashback. i have provided all information and i am still paying direct debit so i dont think so it may take that long to resolve and pay my cashback. i would like to say in my opinion we are wasting time with EDF Energy especially for cashabck.
  Frenidave | 03 Feb 2018 Report Abuse
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Only give 1 star because I couldnt give 0 !Delined without reason - Signed up Jan 2017 and tracked until September whne it was declined, apparantly the whole batch from January was declined. Opened claim and still awaiting claim result in December 2017.
  beavatron | 30 Dec 2017 Report Abuse
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Paid in the timescales, can't complain, No problems with cashback. Tracked quickly
  manojpars53 | 01 Jan 2017 Report Abuse
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It has taken approximately 6 months for this payment to become available.
  toiner1991 | 02 Nov 2015 Report Abuse
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a little slow but we got there in the end
  labooch | 21 Oct 2015 Report Abuse
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took forever to receive payment
  lindalu | 13 Oct 2015 Report Abuse
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Took 7 months to receive my cashback so read into that what you want.
  | 12 Oct 2015 Report Abuse
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Rubbish. Long time and still not paid out
  harwyn16 | 11 Oct 2015 Report Abuse
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Alas, this was my poorest TopCashBack experience - as EDF failed to honour their offer. No other TopCashBack has resulted in such a lengthy claim... which in the end was rejected as TopCashBack was "not identified as the last referrer". This was disappointing as I had cleared my Web Browser's cookies, on express reason to try to ensure this cashback worked smoothly. Therefore my perspective is that EDF failed to honour the £50 cashback offer via TopCashBack. Thankfully there are alternative energy suppliers out there...
  Lx5 | 09 Feb 2012 Report Abuse
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Signed up to EDF until 2014 in July. Top Cashback confirmed on same day. Become supplier in September and am now paying them 106 pounds per month. Claimed 20 cashback but, despite efforts by Top Cashback, they are refusing to pay. They say I used another discount website to access their site but this is not correct. Very disappointed and would suggest others take care.
  janmary | 18 Jan 2012 Report Abuse
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I switched to EDF in December 2010 and I am still awaiting the promised cashback. Need I say more?
  PRISONER | 02 Dec 2011 Report Abuse
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Failed to track. Claim raised and eventually appeared 5 months after the switch. But then paid very quickly.
  sunnyjim | 19 Nov 2011 Report Abuse
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very fast
  baby_doll | 18 Nov 2011 Report Abuse
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Applied on 18/08/11 and was emailed with a conformation straight away. Did not track so submitted a claim on 06/09/11. Became confirmed on 04/10/11 and payable today 02/11/11. Satisfied overall.
  johntheone1234 | 02 Nov 2011 Report Abuse
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This is my first cashback not to track. (I followed the advice to delete cookies but am still waiting two months later.) The fuel has only just changed over, twice as long as expected.
  kateday | 25 Oct 2011 Report Abuse
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Tracked quickly and payable within 2 months. Great cashback experience. Sadly for EDF their tariffs have made them a victim of their own success. Despite a large recruitment drive (700 new staff) they suffer from long telephone queues. Apart from that, however, the switch went well.
  tcbrequired | 22 Oct 2011 Report Abuse
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Had to wait a while for it to be approved.
  PaulosDeKathos | 14 Oct 2011 Report Abuse
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On 09/08/11, I purchased the EDF Energy gas and electricity duel products through TopCashBack. EDF Energy acknowledged my purchase as it was tracked successfully by TopCashBack. I have made a screen-shot as evidence to show that I am entitled to £20.20 cashback. I am now a new EDF Energy customer, as I started paying my gas and electricity bills from September. However, I just found out today that my £20.20 cashback is withdrawn from my TopCashBack account. As a member of TopCashBack, I feel I have been let down and misled by false promises, and have been grossly cheated. This kind of breach of promises has happened to me several times with different merchants advertised here – I have complained and submitted missing cashback claims. I am beginning to wonder whether there is something more sinister going on here which steals members money in the form of promised cashback.
  tomfiat | 09 Oct 2011 Report Abuse
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confirmed as zero, raised a claim with topcashbach who sorted it, ta
  helloitsme | 06 Oct 2011 Report Abuse
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no problems.tracked quickly and became payable ahead of expected date.
  eric_cross | 05 Oct 2011 Report Abuse
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Tracked online fanstastic and registered on my account within 24 hours
  bobmarle | 16 Sep 2011 Report Abuse
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Cashback did not track. Lodged a claim with TCB and resolved successfully within a few days.
  mrs_mal | 07 Sep 2011 Report Abuse
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