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Get up to 5% of your purchase back
when you shop with EE Store
EE Store Reviews
Reviews and experiences from TopCashback members who have shopped with EE Store.
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EE Store Reviews
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Untracked order
TopCashback customer service said that the order was not tracked!
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Fay83 | 15 Oct 2024
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Tracked and then declined.
Didn't return phone but cashback declined 1 month later.
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dilated01 | 29 Aug 2024
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Not tracked/declined
Cashback for a phone purchase was not tracked - when I eventually queried, the response was a decline and that EE "had not seen the purchase". I have since bought a second phone through EE which again did not track, so sadly expecting the same response.
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hughstary | 28 Aug 2024
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Tracked, and fast to payable, but inaccurate amount
For me it's not worth it to correct, but be advised if you're buying high value services or items, for some reason my purchase tracked at precisely 80% of the value it should've been
Other than that, very fast tracking and went to payable very quickly (shop purchase, not contract)
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radaeron | 04 Dec 2023
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Fastest payout I’ve had on this site. Tracked quickly and payable within a couple weeks.
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benbristow | 31 Mar 2022
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Bought a computer for £2k and still not tracked after 11months and still not resoleved by tcb. Would avoid shopping via this merchant if you are expecting cashback.
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situl_davda_ | 08 Jan 2022
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I had receipt for transaction but BT refused to pay. Dishonest company and spineless support for its customers by TCB. Happens way to often over past few years. Think it’s time to jump ship to another cash back website.
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mmmp9mbb | 28 Oct 2021
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Ordered a harddrive while they were on offer matching Amazons Prime Day Deals. As soon as Amazons deal was over BT Store cancelled my order and told me if I want the product I must pay 30% extra. AVOID these BAIT & SWITCH tactics.
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aidanrh | 01 Jul 2021
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Does not track, always going through Customer Service to claim cashback
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aaxec | 18 Mar 2021
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Lied that i had used voucher. Then that transaction didn’t complete
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mmmp9mbb | 13 Dec 2020
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Very much let down by BT customer service, regarding delivery of a mobile phone. No response to any communication attempted.likely to shop there again.
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Vincent92 | 10 Dec 2020
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No cash back paid, purchased item but BT Shop stated the item was either returned or cancelled which it was not.
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sprint07 | 31 May 2020
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So easy to earn cash back, didnt wait long for the payment either, and this was a xmas pressent. Bonus.
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gilly1980 | 15 Dec 2019
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Cheeky reduction, cashback not earnt on full price!
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PurpleNasties | 09 May 2019
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To be fair, this was pretty quick. I've had issues in the past with BT Broadband Cashback, but this BT Shop one tracked in a few hours, and paid around 3 weeks after purchase.
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Mits2014 | 30 Apr 2019
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Great if you are happy for it to track at half the amount advertised (on hundreds of pounds spend) and pay that half eventually. Raised a claim for the other half of the cashback which eventually failed after two and half years. I do not shop with anymore.
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9138953433 | 02 Apr 2019
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Tracked and paid out only half of the cashback. Raised a query with Topcashback who tried for two and half years. It would appear BT Shop can choose to pay cashback on half the transaction only and not provide a reason.
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9138953433 | 07 Mar 2019
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Two orders from BT shop over 11 months & each time cash back didn't track and then was rejected for no good reason. Don't expect to get anything as mentioned in numerous other reviews. Won't bother to buy from again.
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Deano_Deano | 13 Feb 2019
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They decline cashback even when TopCashback add-in confirms visit has been logged. Do not expect payment.
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lindersfam | 14 Dec 2018
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They declined my high value order for home discs so not impressed
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Colinhussey1 | 10 Nov 2018
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did not track for over a month. had to chase up to get payment
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aubreynavy | 17 Jul 2018
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