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Hastings Direct Car Insurance Reviews

The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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Took just less than 12 months to get the cashback after much prompting from myself (and Top Cashback). Will not be using Hastings again in future.
  danascully | 27 Aug 2016 Report Abuse
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Takes 6 months for payout but you get it eventually. The cashback makes the insurance very good value.
  JonoClouds | 27 Aug 2016 Report Abuse
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Very good no proplelms they out on time
  Mark50 | 22 Aug 2016 Report Abuse
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A long wait to recieve the cashback but a higher percentage payout compared to other companies
  SophFran | 21 Aug 2016 Report Abuse
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Excellent! Good price too!
  lauren24 | 19 Aug 2016 Report Abuse
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Had to wait 6-8 weeks longer than the expected pay out date but cashback was paid in full eventually.
  staceymelia | 19 Aug 2016 Report Abuse
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Slow paying, but I received my payment in the end so I'm happy.
  Knighty915 | 16 Aug 2016 Report Abuse
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far to long to waiting for cash back
  stan5493g | 14 Aug 2016 Report Abuse
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No problems with setting up insurance .Had to wait a while but finally got payout very pleased.
  seventytwojay | 14 Aug 2016 Report Abuse
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Purchased car insurance from Hastings via Topcashback. Within hours the purchase had tracked and within 6 months the payment became payable. All round excellent experience.
  jaredgrounsell | 14 Aug 2016 Report Abuse
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I took out a car policy with Hastings Direct in October 2015 followed all instructions which was required to receive the cashback from them. Had heard nothing from Hastings about my cashback over last 9 month period. I have been in regular contact with Top cashback through Customer care and recently got my reply that Hasting Direct declined my cashback July 2016 giving no explanation why it had been declined. On this occasion Hastings Direct has let me down.
  pgs1 | 09 Aug 2016 Report Abuse
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tracked quickly but took 7 MONTHS to payout.....
  SAMantha5 | 30 Jun 2016 Report Abuse
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As with all other insurance companies, the chances of getting any cashback are about as good as the chances of seeing a unicorn. All sorts of fake reasons will be presented, usually that they can't trace the claim as coming from TCB. TCB will make minimal effort to obtain the money on your behalf because it doesn't need to, and none of the toothless regulatory bodies will make the slightest effort to support your case. If you challenge the claim, you will receive an insincere apology and a patronising response explaining how to get cashback to work better, despite the fact that like me, you have been using it for years and know exactly how it works. TCB is dishonest by defaulting all the best reveiws to the top of the list so you don't see the majority of bad ones. Even most of those giving positives have not yet received their cashback and probably never will. Marked as 5 starts to get it near the top, but really NO STARS.
  MisterSpock | 29 Jun 2016 Report Abuse
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They claim I bought my policy through Compare the market and hence won't pay cash back. This is rubbish, I bought the policy through this site.
  davywj | 24 Jun 2016 Report Abuse
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Had to submit a Missing CashBack claim and even after 4+ months of waiting, the Cashback was declined.
  AstriX | 24 Jun 2016 Report Abuse
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Cashback payment 1 month late but paid out eventually after 6 month waiting period
  tep1981 | 15 Jun 2016 Report Abuse
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Good rate of payment
  emma_davis | 12 Jun 2016 Report Abuse
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Rip off again....11 months & still waiting, all details submitted via claim; come on TCB act on these rogues!!!!!!!!!!!!!!!!! They should be fined and/or removed
  Townee | 06 Jun 2016 Report Abuse
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Fabulous and reliable
  nadineisobel | 15 May 2016 Report Abuse
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Dont bank on them paying any cashback. Policy taken out May last year, claim for missing cashback submitted following 4 month waiting period in September and still waiting for Hastings in May this year. Not going to be using them again.
  mozzas | 12 May 2016 Report Abuse
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No problems whatsoever, cashback was paid in 20 weeks, 6 weeks earlier than expected.
  cazzle65 | 07 May 2016 Report Abuse
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Had to raise a claim as the transaction didn't appear on my account. Had to wait for over 3 months before claim was addressed, but at least I got the money in the end.
  MrPointy | 26 Apr 2016 Report Abuse
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Poor, cashback declined despite paying policy in full at time of taking it. Claim submitted and TCB sent to Hastings in November for review. Still no response and I'm now looking at next years policy. I know who i wont be using!!
  SimonDoody | 24 Apr 2016 Report Abuse
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Really low price which I paid in full but still took 5 months to pay out but I'm not complaining!!!!
  | 24 Apr 2016 Report Abuse
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two months and waiting for it to clear but good rate of cashbac
  squirrelchi | 16 Apr 2016 Report Abuse
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