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Hastings Direct Car Insurance Reviews

The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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Complete waste of time - price via comparison website £100 cheaper. Scam!!!
  | 06 Apr 2010 Report Abuse
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Outrageous! At least £220 more that the cheapest quote found on a comparisson site (including £140 more that their quote on the comp, site!) Wast of 20mins of my life
  lollyp333 | 01 Apr 2010 Report Abuse
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Suspiciously exactly £60 more expensive than my renewal premium with current insurer (Saga) so a total waste of 20 minutes for a quote with a £250 higher excess.
  | 31 Mar 2010 Report Abuse
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This was the cheapest quote I got so the cashback makes it doubly good. It stays as pending for 3 months to ensure against cancellation
  MartinW71 | 27 Mar 2010 Report Abuse
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Did this cashback last year and it took a while but got my £60.00 in the end.
  Member752603 | 26 Mar 2010 Report Abuse
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AVOID HD AT ALL COSTS IN MY OPINION!!! IF YOUR CAR IS BROKEN INTO AND AS A RESULT YOUR ALARM IS FAULTY, IN MY EXPERIENCE THEY WOULDN'T PAY OUT FOR THE ALARM TO BE REPAIRED BECAUSE THEY GOT A DEALERSHIP'S OPINION THAT THE ALARM FAULT ISN'T THEFT RELATED AND IT'S IMPOSSIBLE TO PROVE OTHERWISE. IT GOES OFF NEARLY CONSTANTLY SINCE THE BREAK IN BUT THEY STILL WON'T PAY FOR IT TO BE REPAIRED. THE REPAIR TO THE DOOR, USING THEIR APPROVED REPAIRER, WAS BOTCHED. ALSO THE COURTESY VEHICLE NCRC PROVIDED KEPT CUTTING OUT IN FIRST GEAR AND WITH ME HAPPENED ON A ROUNDABOUT. ON MY POLICY THE PERSONAL EFFECTS COVER FOR THE ITEMS IN THE CAR WAS ONLY £150 SO EVEN IF YOU HAVE SAY £1000 POUNDS OF EQUIPMENT STOLEN YOU'D ONLY GET £150. WELL AT LEAST THE COURTESY CAR, WHICH ONLY HAD ABOUT 2 MILES OF FUEL LEFT IN IT WHEN THEIR APPROVED REPAIRER DROPPED IT OFF, DIDN'T CAUSE ME A NASTY ACCIDENT. IT WILL COST ME £266-00 TO GET THE ALARM FIXED THROUGH THE CAR DEALERSHIP. SO IN ALL I'M GOING TO BE DOWN ABOUT £900 AS A RESULT OF THE CAR BEING BROKEN INTO SINCE THE EXCESS WAS £175 ON TOP. DON'T FALL UNDER THE SAME ILLUSIONS AS ME AND THINK THIS CASHBACK IS A GOOD DEAL BECAUSE IT ISN'T!! AVOID AT ALL COSTS!! DURING THE EVENINGS IT ALSO TOOK ME ABOUT TWO WEEKS TO GET THROUGH AND MAKE THE CLAIM IN THE FIRST PLACE AND IT'S NOT A FREEPHONE NUMBER OR 01 OR 02 NUMBER. NEVER EVER AGAIN!! THIS IS NOT MY IDEA OF INSURANCE!! I'VE BEEN TOLD THEY USE NCRC BECAUSE THEY ONLY CHARGE £20 AN HOUR LABOUR WHERE AS A DEALERSHIP CAN CHARGE UPTO 4 X AS MUCH. I WAS ALSO TOLD THAT THE REPAIRS WERE BEING DONE TO THE MANUFACTURERS REPAIR SPECIFICATION BUT ACCORDING TO THE MANUFACTURER OF THE CAR THERE IS NO SUCH THING FOR REPAIRS.
  THANKQFORBIDDING | 26 Mar 2010 Report Abuse
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Good return
  | 22 Mar 2010 Report Abuse
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still waiting to track after 2 months and submitting a claim...
  happyranter | 21 Mar 2010 Report Abuse
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Tracked quickly. Payment 4 months away though!
  Rob1000 | 16 Mar 2010 Report Abuse
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This looks a bit dubious. The £58 cashback appeared in my earnings and was then replaced by £0! I have submitted a claim so I will update these comments as this progresses or otherwise.
  | 14 Mar 2010 Report Abuse
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Twice used hastings and not tracked,finally got cashback after 5 MONTHS. Petrol voucher never rec'd ,but after many phone calls finally sent a cheque.having said that, I gotta say, we all forget the cashback is NOT the responsibility of the merchant and they do try to do what they can to resolve. Patience and persistence USUALLY bring results. So lesson learnt, keep trying and dont forget two things,if you are getting the best deal you're already in pocket and secondly, IT'S A BRILLIANT FREE SITE. mike
  piemaker | 12 Mar 2010 Report Abuse
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BEWARE!!! I'VE MADE A CLAIM AND THEIR APPROVED REPAIRER 'NATIONWIDE CRASH REPAIR CENTRE' PHONED ME AND TOLD ME THAT NOT ALL THE DAMAGE DONE TO MY CAR, DURING A BREAK IN, MAY NOT GET APPROVED BECAUSE IT COULD BE DOWN TO WEAR AND TEAR AND NOT THEFT RELATED!!! DOES THAT MEAN HASTINGS DIRECT NEED TO AUDIT YOUR CAR TO ENSURE EVERYTHING IS WORKING PRIOR TO ANY UNFORSEEN CRASH OR BREAK IN?
  THANKQFORBIDDING | 12 Mar 2010 Report Abuse
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I checked out Hastings Direct - but in the end opted to go with another provider. The quote from Hastings Direct was very competitive though. I recommend you give them a try if cashback is not the primary driver.
  selsider | 12 Mar 2010 Report Abuse
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Cashback notified within 2 hours
  Bobsleigh1 | 11 Mar 2010 Report Abuse
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I would like to bring to everyone's attention DONT BE FOOLLED BY HASTINGS PROMOTIONS. We took out their car insurance thinking we were getting a good deal as they were offering £30.00 fuel vouches. as it turned out this was near impossible to claim, They requested that you sent in 3 fuel receipt's from 3 consecutive months these then had to reach then no latter then the 14 day of the last months receipt ( My last receipt was dated the 1st March 2010 yet it was returned on the 9Th March 2010 as failure to return within 14 days) There is no right for appeal when telephoned they do not wont to know THEY ALREADY HAVE YOUR MONEY FOR YOUR POLICEY SO WHY BOTHER TO LISTEN TO MY COMPAINT Now I know you may think I am complaining about getting something for nothing (or not as the case maybe) but it's the principle
  Night_Rider | 11 Mar 2010 Report Abuse
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Became pending within a day. will wait now and see what happens in 3 months.
  allyfi | 09 Mar 2010 Report Abuse
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I have been so impressed with the deal offered by HASTINGS DIRECT and the ease of obtaining my cashback. I would certainly go back next year........
  Jackanory | 08 Mar 2010 Report Abuse
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Tracking as 0.00???
  shutupsteven | 03 Mar 2010 Report Abuse
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Dont understand payable 0.00???
  | 28 Feb 2010 Report Abuse
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excellent car insurance price and an even better cashback experence.would thoroughly recommend using there service.
  Superman3170 | 28 Feb 2010 Report Abuse
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tracked by the next day so very quick. won't pay out for about 5 months but that's understandable. very happy, made my car insurance very cheap this year!
  K273902948 | 26 Feb 2010 Report Abuse
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got me £30 petrol vouchers cheque finally for a policy took out in september thanks hastings
  rojjadojja | 24 Feb 2010 Report Abuse
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So far so good. Hastings sent all information hopefully wontneed to make any claims.
  | 22 Feb 2010 Report Abuse
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Hastings direct was very quick in placing funds into my account, I bought some car insurance off them the next day my cash back was in pending.
  | 19 Feb 2010 Report Abuse
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Extremely quick to track - lets see how long it takes to get it though. Also when you take out car insurance online you can currently get £15.00 cashback via a claim form from Hastings, Details on their website. I had to ring up for a form though.
  cewood | 18 Feb 2010 Report Abuse
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