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Get up to 10% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Great service and a wide choice of hotels. Recommended
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markgunn | 18 Apr 2016
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Very easy to use and thousands of hotels to chose from.
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abirtwell | 17 Apr 2016
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on the whole i have had a great experience ...
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lindyj13 | 16 Apr 2016
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Been waiting for nearly 6 months for my cashback now :(
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aaronmcc1981 | 12 Apr 2016
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Very poor. I needed to amend a booking for Dec 2015 by retaining the booking but reducing it by a day. Hotels.com maintained this wasn't possible as the hotel manager would not allow it and insisted I had to cancel entire booking, then rebook at a much higher price for 1 night less. This was despite me having confirmed with the hotel manager that he had no problem with amending my booking. I therefore did not believe the Hotels.comstory at all, and the hotel manager told me they often have issues with bookings made via hotels.com. I have not used them since and would not recommend them to anyone else. I was surprised last night to see that a payment had been made to Topcashbackas it took so long I had given up checking that it would ever be made. I hope this feedback is helpful.
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JeffAllen | 11 Apr 2016
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Brilliant! Works every time...
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helengabriel | 11 Apr 2016
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HAD VARIOUS ISSUES IN PAST WITH CASH BACK BEING APPLIED AFTER BOOKINGS THAT I HAVE MADE AND HAD TO DO A FEW MISSING CASH BACK CLAIMS
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mcgowja | 10 Apr 2016
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It took months of nudging to finally get the cashback paid
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gingernutmixer | 06 Apr 2016
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great transaction from start to finish - easy to deal with and great price many thanks
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2rightback2 | 04 Apr 2016
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Very bad and no help at all, Canceled my booking as i was traveling to Holland, never even sent me a email, I was left with no money to live, as I had to pay for a new hotel, customer service told me it your hard luck and we dont care if you sleep on the streets, DONT USE!!!!
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Daviddutch | 04 Apr 2016
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Easy to get cash back.
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Isladudley | 04 Apr 2016
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really good site easy to use the cashback tracks quickly and if you subscribe to the site you get free nights stay also so its win win
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jeanettedaniel | 03 Apr 2016
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Still waiting for cashback from transaction >6 months ago
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Carl507 | 03 Apr 2016
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excellent, quick payout, happy with the service.
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pandabear75 | 02 Apr 2016
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Took 9 months and numerous nudges, reminders etc before they finally paid up.
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muttywhitedog | 01 Apr 2016
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Have used them many time. They always pay the cashback immediately.
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LadyJay | 01 Apr 2016
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Waiting, days, weeks, usually upto 12 months for Cashback fro hotels.com. Now almost none are tracked, need to claim, recalim, reclaim again. In contrast just booked in last hour with Expedia, and cashback is already tracked and pending. Hotels.com used to be good but something has gone seriously wrong, I now have some claims in over many many months, still no response still not tracked. Very very unhappy with them.
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highpeak43 | 31 Mar 2016
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Great choice of hotels,good prices and clear information on hotel location and facilities
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JIMRB | 29 Mar 2016
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Good turn around time. Shame you can't use the cash back for other retailers
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IanCraven | 28 Mar 2016
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i used this merchant a lot when i went travelling & earned a lot of cashback which paid out without any issue 5/5
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briantchapster | 25 Mar 2016
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I had to lodge a claim even though I followed correct procedure. Waited months for cash back.
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Go4bust | 25 Mar 2016
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Terrible at paying out. I have made three separate bookings now and have not been paid for any of them. In total Hotel.com should have paid me £86 in cashback. None of these three claims have tracked at all! Rip-off.
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ally39 | 24 Mar 2016
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