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IHG Hotels & Resorts Reviews

Reviews and experiences from TopCashback members who have shopped with IHG Hotels & Resorts. Log in to review

IHG Hotels & Resorts Reviews
	Excellent Service \Throughout Got cashback by bookings made for my stays in the UK.
	Tendayi \| 11 May 2023 Report Abuse
	Great Excellent service
	richychan \| 15 Apr 2023 Report Abuse
	Very slow for confirmed purchases to become payable - if at all I have numerous past stays that have not yet become payable - going back to December 2021. The Customer Service team do nothing but tell me I have to wait. Some more recent stays have become payable soon after I completed my stay. Why is payment so random?
	Harvestman \| 18 Mar 2023 Report Abuse
	Hasn't tracked since August 2022 Most transactions before that date tracked and paid but nothing since
	dogbear \| 12 Mar 2023 Report Abuse
	Great Excellent. No problem
	richychan \| 21 Feb 2023 Report Abuse
	Booked, didn't tarck (but the click was recorded fine). Declined "...as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Seems very common, but then IHG IT is notorious and their whole operation has been even more chaotic since the 2022 hack. Can't recommend booking via TCB, I'm afraid. As for the hotels, well it's a mixed bag - depends on the local franchisee. Definitely avoid Birmingham M6J7 (Great Barr) in the UK - horrible service there.
	Captain_Jazz \| 31 Dec 2022 Report Abuse
	Excellent service
	richychan \| 03 Nov 2022 Report Abuse
	This retailer is not easy to earn from as purchases do not show up in your account you have to raise tickets to customer service on 90% of transactions.
	Nealeed \| 30 Oct 2022 Report Abuse
	None of my bookings are tracked this year.
	solidsnakie \| 07 Oct 2022 Report Abuse
	Frequently takes ages then declines for no reason
	willmeyes \| 03 Oct 2022 Report Abuse
	Didn't track and since the Qwerty123 hack in September 2022 they are in chaos
	Captain_Jazz \| 25 Sep 2022 Report Abuse
	Waited months after a missing cash back claim, to be told it was declined as ‘we must have cancelled the booking’. We didn’t, we have proof, no one will follow up. They just say decisions from the network are final. What an easy way to avoid paying out
	Liznewell \| 20 Aug 2022 Report Abuse
	Mixed speed on payouts, sometimes quite quickly and other times many months. I’m blaming the pandemic but not too sure.
	gregmedwell \| 03 Aug 2022 Report Abuse
	Simple hotels that are nicely located around the country, I use this brand mainly & their services are quite decent.
	aik55 \| 28 Jul 2022 Report Abuse
	Very hit and miss, sometimes they pay and sometimes they don't
	robphillips \| 16 Mar 2022 Report Abuse
	Tracked but didn't pay out and can't claim as it takes so long to become payable.
	Bristol_Hornet \| 25 Feb 2022 Report Abuse
	Offers a % when it comes to it they decline
	sarahtongue \| 13 Jan 2022 Report Abuse
	Great that it is offered, but booked 2 rooms for 2 families but the cash back was denied
	Sjl164 \| 27 Dec 2021 Report Abuse
	none of my latest bookings are tracking. i'm having to put a claim in for each one
	Watricks_ \| 25 Jan 2021 Report Abuse
	Most of my stays have been declined with cashback or tracked incorrectly.
	solidsnakie \| 19 Dec 2020 Report Abuse
	Hit and miss. Usually tracks at zero and stays there.
	gregmedwell \| 21 Jul 2020 Report Abuse
	stayed in feb 2020, still waiting for cashback, tracked as first the after stay disapeared, put in claim but keep coming back wanting more information, booking number, then dates, hotel, exact hotel name, place of hotel etc etc. Had a great stay, very happy with room etc. will just have to keep waining
	snowzeeka \| 21 Jul 2020 Report Abuse
	Took over a year for IHG to decline without good reason
	Janice_mummy \| 12 Apr 2020 Report Abuse
	have used these many times always have paid last 4 times but this time declined now notice no longer offering cashback
	clearclutter \| 04 Apr 2020 Report Abuse
	I am an IHG member and booked through their website. Apparently, non refundable rates are non-commissionable, so after 5 months they decided not to pay. Four nights in Vienna in an average hotel at £75 a night with no cashback is worse than the fact this was a replacement for a week in Greece after Thomas Cook went bust. I have sympathy for Thomas Cook, but will avoid Holiday Inns in the future. Wouldn't recommend at all.
	Fenchurch42 \| 04 Apr 2020 Report Abuse

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