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Only paid on first room
We travel as a family and always have to book two rooms (on the same booking) but we only ever receive cash back on one of the rooms.
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RowlandsN | 15 Jan 2024
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Lengthy process and had to lodge a claim
I had to lodge a claim as the cashback didn't show at all on my account. I also didn't receive what I had expected.
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23carrie | 29 Dec 2023
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IHG Cashback Review
I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago.
I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again.
IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
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jobugs64 | 20 Nov 2023
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IHG Cashback Review
I've booked many hotels with this retailer through TCB and 99% of transactions do not track automatically, I have to spend so much time sorting it out and am still sorting out payments from a year ago.
I booked nine transactions (each individually to make sure they tracked with TCB) on 5th November 23 totalling £4,804 and not one of them is showing on my account so I will have to go through the same drama again.
IHG have consistently not tracked in all the time I've been using TCB and they really need to sort their system out
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jobugs64 | 17 Nov 2023
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The rate is lower than other places and it failed to track
The prices on their website are usually a bit lower than the more general websites but their cashback rate is also lower. In my case the transaction failed to track for some reason and I had to raise a ticket. After 7 months I finally got my cash back.
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Aamir_sheikh | 04 Oct 2023
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Never Tracks
I do multiple IHG bookings and none of them track through topcashabck. I use Chrome or safari and it makes no difference. Always use the desktop version and it never tracks. The saving grace is that when you raise a claim, it does get resolved and you receive the cashback. However, the system needs to work properly so the cashback tracks when you make the purchase.
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ummerchand | 08 Sep 2023
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Keep receipts
IHG payout on about 10% of my click throughs and 50% of the missing cashback claims. And beware that you can only go back 3 months on missing cashback so don't book too far in advance!!
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bigjohnt | 10 Jul 2023
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five months wait for nothing
In Dec 2022 Topcashback had a separate cashback section for Crowne Plaza Hotels(part of IHG) I made a booking for a stay in March 2023. It did not track so put in a missing claim. waited 5+ months and IHG declined the cashback
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plastics | 13 Jun 2023
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prompt service
Another stay at Holiday Inn. Top Cashback service really prompt from this retailer.
Makes we want to book again
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LynB29 | 25 May 2023
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Excellent Service \Throughout
Got cashback by bookings made for my stays in the UK.
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Tendayi | 11 May 2023
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Great
Excellent service
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richychan | 15 Apr 2023
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Very slow for confirmed purchases to become payable - if at all
I have numerous past stays that have not yet become payable - going back to December 2021. The Customer Service team do nothing but tell me I have to wait. Some more recent stays have become payable soon after I completed my stay. Why is payment so random?
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Harvestman | 18 Mar 2023
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Hasn't tracked since August 2022
Most transactions before that date tracked and paid but nothing since
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dogbear | 12 Mar 2023
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Great
Excellent. No problem
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richychan | 21 Feb 2023
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Booked, didn't tarck (but the click was recorded fine). Declined "...as the network has not identified ourselves as the last referral to the merchant’s site and this transaction". Seems very common, but then IHG IT is notorious and their whole operation has been even more chaotic since the 2022 hack. Can't recommend booking via TCB, I'm afraid. As for the hotels, well it's a mixed bag - depends on the local franchisee. Definitely avoid Birmingham M6J7 (Great Barr) in the UK - horrible service there.
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Captain_Jazz | 31 Dec 2022
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Excellent service
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richychan | 03 Nov 2022
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This retailer is not easy to earn from as purchases do not show up in your account you have to raise tickets to customer service on 90% of transactions.
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Nealeed | 30 Oct 2022
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None of my bookings are tracked this year.
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solidsnakie | 07 Oct 2022
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Frequently takes ages then declines for no reason
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willmeyes | 03 Oct 2022
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Didn't track and since the Qwerty123 hack in September 2022 they are in chaos
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Captain_Jazz | 25 Sep 2022
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Waited months after a missing cash back claim, to be told it was declined as ‘we must have cancelled the booking’. We didn’t, we have proof, no one will follow up. They just say decisions from the network are final. What an easy way to avoid paying out
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Liznewell | 20 Aug 2022
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Mixed speed on payouts, sometimes quite quickly and other times many months. I’m blaming the pandemic but not too sure.
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gregmedwell | 03 Aug 2022
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Simple hotels that are nicely located around the country, I use this brand mainly & their services are quite decent.
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aik55 | 28 Jul 2022
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Very hit and miss, sometimes they pay and sometimes they don't
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robphillips | 16 Mar 2022
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Tracked but didn't pay out and can't claim as it takes so long to become payable.
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Bristol_Hornet | 25 Feb 2022
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