Get up to 6% of your purchase back when you shop with Marriott International Join TopCashback Free
Get up to 6% of your purchase back
when you shop with Marriott International

Marriott International Reviews

TopCashback members who have written a review of their experience have given Marriott Hotels an overall rating of three stars. Some of the positives mentioned include the fact they offer a good choice of great hotels and the excellent service provided by staff, with one customer saying they “would recommend this hotel chain to anyone, anywhere in the world”.

Some of the feedback left also makes reference to the fact that the menber's cashback tracked immediately or was paid out swiftly, with one person saying it was the “fastest payout I have ever had. Paid within days”.

Marriott.co.uk also has a three-star rating on Trustpilot, with the four and five-star feedback highlighting the fact the hotel the customer stayed in was in a great location or the staff were very friendly, with one reviewer impressed with the fact that a lady on the phone had spent an hour helping them to book their dream trip to Australia. One regular Marriott customer, meanwhile, describes how they receive a “really great service every time”.

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Marriott International Reviews
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Never get paid the cash back.
  michdovey | 29 Nov 2015 Report Abuse
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Always brilliant, would recommend this hotel chain to anyone, any where in the world.
  CN93009225952 | 25 Nov 2015 Report Abuse
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Fast payment after stay
  arjayh | 21 Oct 2015 Report Abuse
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Always good and quick payers, will definately use again
  CN93009225952 | 21 Sep 2015 Report Abuse
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Consistently fails to track and cashback is often declined. I've booked Marriott hotels dozens of times through TopCashback and it's very rare for Marriott to pay the cashback automatically. More often than not they decline. Don't count on getting your cashback and at best expect to have to go through the admin of raising a claim to get what you're owed.
  xamol1784 | 08 Sep 2015 Report Abuse
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Great cashback on-time
  marlowa | 23 Aug 2015 Report Abuse
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Good cashabck on-time
  marlowa | 23 Aug 2015 Report Abuse
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Cashback came through but took longer than the estimated 11 weeks.
  Ekta911 | 10 Aug 2015 Report Abuse
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Tracked and was declined. Raised a claim and the funds are now payable. Thanks for your help Topcashback.
  Ian_Mon | 17 Mar 2015 Report Abuse
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Transaction eventually tracked after our stay,however suddenly changed from £24.90 to £19.00 for no reason.our room was pre-paid so the cashback should have stayed the same.Laterooms on the other hand tracked quickly and became payable in only a few weeks.wont be booking with Marriott again,there hotels are nothing special for the money.
  thebanker87 | 04 Dec 2014 Report Abuse
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The merchant could not track my purchase, so never received cash back for a £600 stay!
  trussben | 11 Aug 2014 Report Abuse
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Do not factor in the cashback for booking a marriott hotel if you can find it cheaper elsewhere because more than likely you will not receive the cashback. Its a shame when a big organisation cannot honour its promises and it says a lot about the way that certain company is managed and run. Will be booking other hotel chains in future.
  rigsby9 | 10 May 2014 Report Abuse
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Very disappointed. Followed the rules to the letter when booking via TopCashBack, but (more than a year later) Marriott finally responded to my missing payment claim and declined it for unspecified reasons.
  Carole75 | 06 Mar 2014 Report Abuse
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Do not, I repeat do not bank on any cash back from this merchant. Two purchases and two major problems. They seem to create their own rules. If TCB cannot manage this properly then remove it to stop them generating false revenue and claims.
  avoint | 06 Feb 2014 Report Abuse
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Marriott would NOT pay out the cashback as promised. I chased via topcashback- it took over a year for Marriott to confirm that despite the fact I had booked, paid for and completed my stay at their hotel, they would not pay the cashback- no reason was given. Rubbish!
  fatpiggy | 16 Jan 2014 Report Abuse
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Complete waste of time. Despite booking via the Topcashback link, my purchase never showed in my account. Filed a claim. Nothing. My advice don't book with Marriott if you're expecting cashback.
  only1wolf | 13 Aug 2013 Report Abuse
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Just outright refused to pay cashback without providing any reason for rejecting. As a result i have lost out on £10 which would have meant me booking through a rival service if i had known.
  gabathegreat | 23 May 2013 Report Abuse
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Rubbish - if you book any special offer on Marriott's website you get nothing back in cashback - seems Marriott will do anything not to pay out - I won't be using again
  rob1974schofield | 24 Nov 2012 Report Abuse
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DON'T EXPECT TO RECEIVE CASHBACK. From my experience, and having read the reviews of Marriott left by other cashback members, cashback is unlikely to be forthcoming. I booked my stay through topcashback only but Marriott claim that 'Another marketing channel was credited with the sale'. Evidently there is an opportunity for somebody to be making a great deal of money out of these refused claims. This leaves a bad taste in the mouth and is, frankly, negative marketing. I will certainly be thinking twice about staying at a Marriott in future. They should think carefully about making an offer that they can't keep especially as it is the last thing that will be remembered about the 'Marriott Experience' As I recall my stay at on of their hotels was pleasant enough but, unfortunately, it has been sullied by their shabby marketing.
  nidgec | 09 Nov 2012 Report Abuse
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I use TCB alot and I cannot commend the site highly enough. Marriott are the only vendor that I ever have problems with. A number of times the value tracked at 0. TCB were great on the various occasions and I eventually receive the monies (after a couple of months). This time the value hasn't tracked at all, therefore another ticket has been issued.
  Mr_C | 25 Oct 2012 Report Abuse
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Rubbish, cashback didn't track and then Marriott come back and say that the rate I booked wasn't commissionable - even though I booked a standard rate - this has happened often with Marriott!
  rob1974schofield | 14 Oct 2012 Report Abuse
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Merchant wouldn't pay out, saying another site had been involved. It definitely hadn't. I think they're just trying to get out of paying out. Very unhappy. Will not use them again.
  CinnamonGirl | 12 Oct 2012 Report Abuse
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Have used Marriott many times and have always received the cash back. It is important to remember that it will track at £0 until after you have stayed. It initially tracks very quickly, usually the same day of transaction. Ensure that once you have stayed at the property if the amount has not changed from £0 within a week, lodge a manual claim. Every manual claim that I have lodged has been settled. The cashback amount excludes VAT also. I will continue to use, but ensure that I keep my records in order to get all the claims successfully settled.
  SGall | 12 Oct 2012 Report Abuse
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Like many other reviews - it appears Marriott really doesn't want to reward you with visiting their hotels and giving you cashback - come on marriott you can do better than this!
  rob1974schofield | 19 Sep 2012 Report Abuse
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Having read the reviews and having had a £0 cashback notification and all my chasing ending up with no good reason why no cashback for my stay back March 02, imagine my surprise when I checked my account towards the end of May and there was cashback from marriott in my account - so, I grabbed it straightaway! Hang in there, it took nearly 3 months form when I stayed there (nearly 6 months after booking) but it finally arrived. So it works!
  nigelgibbs | 07 Jun 2012 Report Abuse
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