Get up to 6% of your purchase back when you shop with Marriott International Join TopCashback Free
Get up to 6% of your purchase back
when you shop with Marriott International

Marriott International Reviews

TopCashback members who have written a review of their experience have given Marriott Hotels an overall rating of three stars. Some of the positives mentioned include the fact they offer a good choice of great hotels and the excellent service provided by staff, with one customer saying they “would recommend this hotel chain to anyone, anywhere in the world”.

Some of the feedback left also makes reference to the fact that the menber's cashback tracked immediately or was paid out swiftly, with one person saying it was the “fastest payout I have ever had. Paid within days”.

Marriott.co.uk also has a three-star rating on Trustpilot, with the four and five-star feedback highlighting the fact the hotel the customer stayed in was in a great location or the staff were very friendly, with one reviewer impressed with the fact that a lady on the phone had spent an hour helping them to book their dream trip to Australia. One regular Marriott customer, meanwhile, describes how they receive a “really great service every time”.

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Marriott International Reviews
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As per most reviews before me, I am experiencing a negative trajectory. Who can recommend when and to whom I should start complaining? It's 3 weeks since I stayed, it's been 'confirmed' this week, but still tracking at £0.00. All replies appreciated!
  aog | 15 Mar 2012 Report Abuse
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The tracking statistics provided by TCB are incredible. I am a regular booker with Marriott and always use TCB but over 50% of my transactions fail to track properly or ar declined by Marriott. DO NOT COUNT ON MARRIOTT PAYING CASHBACK. THEY ARE ONE OF THE LEAST RELIABLE MERCHANTS ON TCB.
  fraz41 | 19 Feb 2012 Report Abuse
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Marriot never paid . topcash have tried for 2 years to push through claim but never managed . no idea why they wouldnt pay - just refused . I wont be using them again!
  doctorpete | 14 Dec 2011 Report Abuse
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Cash back registered £0, applied missing cash back claim and was finally told I used another site and wouldn't pay cashback. Totally disappointed for a major company. I only use this site and I wouldn't claim if I wasn't entitled to it. Be careful as you may not get the cashback.
  clubbinglinda2012 | 27 Oct 2011 Report Abuse
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I think in terms of cashback this is a bit of a con. I went to a wedding at a Marriot hotel and went through the cashback page. It was never paid, despite the best efforts of topcashback. The hotel was okay but nothing special. As a result I wouldn't go to a Marriot hotel out of choice.
  | 16 Oct 2011 Report Abuse
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Well done TopCashback - my transaction initially tracked at zero, but when I raised a complaint Marriott finally paid cashback. This took three months, but it did actually work in the end! My actual hotel stay near Edinburgh Airport was fine, apart from the outrageously high restaurant and bar prices.
  Blug | 16 Jul 2011 Report Abuse
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use this site a lot and quite a number of transactions not showing on system. not good for a major hotel chain
  Angie29 | 09 May 2011 Report Abuse
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Marriott does what it says it will, but I found that the customer service was poor. I ordered rooms with bed& breakfast, and then we were charged £17.50 each for breakfast; it took a lot of emailing and complaining to set this right. The rooms are fine, nothing special, but I owuld be wary of using them again, and would urge people to keep their paper trails on them when arriving at the hotel!
  | 05 May 2011 Report Abuse
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4 transactions tracked and I received the cashback for two of those, but the other two tracked as £0 for some reason. The hotel was nothing special either for their prices - we had multiple problems with rooms etc.
  samwoodcock17 | 20 Apr 2011 Report Abuse
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My experience of the stay at Marriot hotel was very good. However I have had to chase up the cashback which I have still not been credited with through TCB, and wait 2 months so far which is a hassle I could do without!!
  | 24 Feb 2011 Report Abuse
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Sad to say very bad service with regard to Marriott hotels cashback. I’m still waiting to hear something from a transaction NEARLY a year ago. Shame they don’t live up to their very high standards with cash back as they do with their hotels. Even made a complaint to Marriott itself about its participation in this scheme, was bounced from the UK to US and back to UK and then presented back with some gibberish, that they don’t have to pay out (obviously) and basically said its all topcashback.co.uk’s fault, and had nothing to do with them!!!. Great-super-fantastic hotels, poor customer service, atrocious cash back payments. Should they really be participating in a scheme where for the majority of the time they have NO intention of making cashback payments? Top CashBack with the amount of people who get no where with this merchant, isn’t it about time they were actually removed to 0% cashback? If you, like me enjoy the Marriott experience at hotels then obviously go ahead and book, but forget any cashback from them!!
  Typhoon | 23 Feb 2011 Report Abuse
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Nine months later and still no cash back. Provided all the information they (Marriott) requested and still not received. Much prefer Handpicked Hotels, in the Uk - no cash back but better hotels.
  jyn | 19 Feb 2011 Report Abuse
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Like everyone else, Cashback tracked at zero for me too. Don't bother wasting your time clicking through this link in the hope of cashback as none will be forthcoming!
  tjs10 | 26 Jan 2011 Report Abuse
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Order tracked at zero, but once my stay was completed, it also became payable at zero. I also wasn't impressed by their so called 5 star accommodation/service in the US - they couldn't even be bothered to replace the soap in the bathroom, so I had to use shampoo for shower gel to wash my hands! Nice hotel!
  Heather2010 | 19 Jan 2011 Report Abuse
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Nice hotel and staff. Got no cashback even after reporting to Top Cashback
  | 16 Jan 2011 Report Abuse
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I had one transaction track with no problems. Sadly others did not - not sure why.
  KatieLee010 | 14 Jan 2011 Report Abuse
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Don't bother. They just don't pay - I've had 3 payments waiting months and nothing. The lastest feedback from topcashback is "the retailer is steadfast in declining all of our submissions that they receive from us with regards to this transaction". It was a valid transaction - Marriott are a rip off.
  abresler | 06 Jan 2011 Report Abuse
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Waste of time,never got any cashback,went through manual process but no joy.look at the rest of the comments,I'm not the only one!!!!!!!!!!!!!!! stay clear of Marriot
  goz | 31 Dec 2010 Report Abuse
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Almost the first year anniversary of paying for a room at marriott. It tracks but the retailer never pays out. One of many ways the company is rather deceptive in its pricing and promotions!
  | 31 Dec 2010 Report Abuse
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Useless - the transaction tracked and showed an amount, but when it came to payable it was set to £0.00. There was no reason for this, my claim qualified in every way I could see. Had no success with a manual claim either.
  cashbackman1 | 21 Dec 2010 Report Abuse
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Has ANYBODY got paid any cashback!! Why are they still on here! Had a fantastic stay as usual but disappointed they never honour the cashback considering the prices they charge.
  robotmatrix | 17 Nov 2010 Report Abuse
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Cashback initially tracked as 0 but confirmed correctly about a week after our stay
  tintin_57 | 10 Nov 2010 Report Abuse
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didnt get any cash back from them!!
  brownie88 | 22 Sep 2010 Report Abuse
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Agree with other comments - this cashback offer is for show only. I have had over a dozen stays at Marriott. None of them resulted in any cash back through TopCashBack.
  benghee | 17 Sep 2010 Report Abuse
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This order was placed in June 2009. My stay at their hotel was in October 2009. I still haven't received my cashback!
  959844 | 16 Sep 2010 Report Abuse
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