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Microsoft Store Reviews

TopCashback members who have made a purchase from them have rated Microsoft Store three stars out of five overall. Customers who have left positive feedback state they did so for reasons such as the great prices found on their website, the superb products and service offered and because they received a “fantastic deal on a fantastic product”.

Other positive reviews highlight the fact that their item was delivered before expected or the customer had enjoyed a smooth renewal of Office 365. In terms of cashback, not only are many members happy with the amount they receive, but others have left comments such as “tracked within hours, cashback received promptly”, “always tracked first time and always moved to payable fairly quickly” and “really happy with how quick it became payable”.

Despite having a ‘bad’ overall rating, positive reviews left on Trustpilot commend Microsoft for their world-class support in replacing a faulty product within three days and the very helpful customer service received when someone contacted them about an issue with delivery.

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Microsoft Store Reviews
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Microsoft does not honour the cashbacks promised by them. You get a much lower rate than the advertised cashback. Cannot trust this supplier - better buy some other company's products which are just as good but miles cheaper. Only bought from Microsoft because of the cashback and now am regretting it.
  ccchan | 30 Nov 2016 Report Abuse
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99.61% customer satisfaction... said no one ever. Just look through these reviews and think if you're likely to be satisfied with this merchant. - I've personally been waiting a year for a clearly advertised laptop which paid out the incorrect (8 quid vs 350 advertised... really) amount of cashback.
  booboobeaker | 28 Nov 2016 Report Abuse
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Superb prodcuts and service.
  zues99 | 24 Nov 2016 Report Abuse
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Horrible, Terrible, paid less than 25% of the promised cashback.
  deepeshmakhija | 22 Nov 2016 Report Abuse
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Great cashback but took 6 months and lots of nudging to get it paid
  Thomasba | 14 Nov 2016 Report Abuse
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Offered £10 for Xbox bundle - website crashed multiple times.Only £3.33 paid they knew I bought the bundle but failed to honour the deal- very poor
  Susie9999 | 11 Nov 2016 Report Abuse
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Awful experience, cashback amount didn't track fully, even though the sales track was recorded. Not going to use TopCashBack or Microsoft Store again, 30 day limit on resolutions instead of 100 of other merchants. Cunning and conniving, not happy
  Shoops2021 | 06 Nov 2016 Report Abuse
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I pre ordered an Xbox One S and they rejected the cash back. Even though it stated available for Xbox.
  trude2000 | 19 Oct 2016 Report Abuse
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They offered 21% on a £1300 + purchase and now are refusing the deal
  ian_kirkham | 04 Oct 2016 Report Abuse
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Cashback was nowhere near what was quoted at the time of purchase sadly.
  Priodev | 01 Oct 2016 Report Abuse
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The cashback tracks quickly but the actual Microsoft Store has the worst customer experience ever, ended up returning the entire order as they sent me a used product with scratches not the new Surface Book I'd ordered. Returning it required 5 calls and 2hrs on the phone.
  plewis00_uk | 27 Sep 2016 Report Abuse
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Bought a tablet expecting the correct amount of cashback to track soon. if it doesn't track within 29 days, I will return the item.
  nayana | 16 Sep 2016 Report Abuse
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got cashback quite quickly
  coop1300 | 11 Sep 2016 Report Abuse
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Pays up, not very quickly
  AlanStokes | 10 Sep 2016 Report Abuse
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Bought a microsoft band2 in April expecting to receive £40 cashback, i received £7.51 then after lodging a claim 3 months later i received another £1.51 £9.08 in total, not very happy claim still ongoing, will update if and when i receive what i expected.
  su56 | 03 Sep 2016 Report Abuse
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Tracks great but never for the correct amount. Takes months of chasing to get advertised amount!
  Cr0cky | 24 Aug 2016 Report Abuse
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Fantastic , will definately use again :)
  David_Huke | 05 Aug 2016 Report Abuse
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Rubbish, did everything normallay and got no cashback and have no reason why. embaressing for everyone
  Kishnundloll | 04 Aug 2016 Report Abuse
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made a cliam for missing cashback. told it needed to be put on hold for 45days and then told that the claim can't be processed because it has to be made within 30 days
  stuart1234cat2 | 28 Jun 2016 Report Abuse
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not sure why this is a faster paying merchant, my transaction still has not been verified a month after the purchase
  gertgrobler | 16 Jun 2016 Report Abuse
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It's been six months and still haven't received the £25 cashback that was advertised. I'd not use again.
  Sisyphus | 15 Jun 2016 Report Abuse
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Really easy, tracked well
  Wriggler | 13 Jun 2016 Report Abuse
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I've been waiting over 8 months for TCB to try and get cashback from Microsoft Store for an offer on a laptop.
  cwalfa | 13 Jun 2016 Report Abuse
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It got sorted eventually
  Member410446317710 | 13 May 2016 Report Abuse
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The listing said that the fixed amount wouldn't track but would be credited later (£40.40 for a bluetooth mouse, instead of the usual percentage based amount). I let it go through and the much smaller percentage based amount tracked. I waited for it to be updated but the smaller amount was paid. I raised a successful claim and was paid the full amount many months later. So only two stars based on having to raise a claim and the long wait for the payment.
  RossMcL | 11 May 2016 Report Abuse
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