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Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

Mobiles.co.uk Reviews
	Failed to honor cashback - T&C appeared to change after making my purchase! Beware
	edcooper \| 22 Apr 2015 Report Abuse
	Fast tracking and quick payment (within about 6 weeks) of cashback on purchase of competitively priced mobile contract. Prompt delivery of phone and good service throughout.
	ctcb \| 21 Apr 2015 Report Abuse
	got cashback... waiting more cash... 25 all good
	gerald5445 \| 13 Apr 2015 Report Abuse
	Mobiles .co.uk say they did not recognize my topcash back referral so i am left with £0 I don't think i will be dealing with mobiles.co.uk again.
	Tornado \| 13 Apr 2015 Report Abuse
	Can't fault, tracked quickly, great cb, paid promptly. What more could you ask for?
	Ukcubfan \| 13 Mar 2015 Report Abuse
	Very easy to use. Fast payout.
	Amos_Rodrigues \| 03 Mar 2015 Report Abuse
	Nothing but trouble!! Upgraded to a new iPhone 6 on their £47.50 offer. All went through fine and tracked straight away. I then waited 3 weeks for my phone to come into stock and was received in due course. After 5 days my new sim had not become active so I call them up to find out the problem.... Turns out that the guy who processed my order put it through as a new contract instead of an upgrade. I was then told that this is no problem, it happens from time to time and that it was a straight forward process to get it corrected and that I would be sent a new sim the next day.... After another 5 days and still no new sim, and 2 days since my old sim stopped working I log into my mobiles account to see whats happening. I see my order status showing as returned and that there is a new phone number that was assigned to my account. I phone this number expecting my phone to ring however a guy called Masood answered - he's just got a new phone himself from mobiles!!!! So I phone up mobiles again to find out where my sim card is, I'm told that due to the rush of orders from black friday my order had been delayed and that it would be sent out today. I also asked if my TCB would be effected as my order status was showing as returned? I was VERY clearly told that this WOULD NOT effect my TCB and I would be paid. Well I received my new sim next day and all works great. However a couple of weeks later I notice that my TCB has been declined. I submit a missing cashback form and all the details and more from above to TCB and I get a response yesterday saying that they have contacted mobiles and they are still declining the cash back with NO REASON given!!!! How is this acceptable!! I feel totally ripped off. They made the initial error with my order that caused my order status to go to returned, I had to phone them on three occasions to get this all sorted out @ 10p/min on their phone number I recon I would have spent half of any cashback that I was due in call costs!
	Dazzmac \| 03 Jan 2015 Report Abuse
	No issues from start to finish. Paid out within 6 weeks.
	B_marvel \| 02 Jan 2015 Report Abuse
	Cashback tracked straight away, mobiles.co.uk offered the cheapest deal for the handset I wanted by a long shot, no one was able to pricematch. Very happy.
	Samiamiantha \| 30 Dec 2014 Report Abuse
	best deals, appropriate handling. They used DPD for overnight delivery which is great as it provides 1 hour delivery window. No hassle what so ever. No wonder they get such high customer rating.
	hsn953 \| 11 Dec 2014 Report Abuse
	Excellent merchant !!! No hassle in ordering, quiet straight forward and simple site to order. Very fast delivery on time and nice customer service. Used it for 2 years and again bind for 2 more years without hassle. Recommend for everyone and getting cheapest and resonable deals from this merchant which I cannot get from actual network provider. Thanks for everything. Joshi
	flowerbooy \| 11 Dec 2014 Report Abuse
	Excellent service...why do people queue up in shops and pay to park etc when you can shop on line so easily with mobiles.co.uk? Ordered and had the phone in less than 24 hours...cashback paid only three weeks later and it was a great deal anyway. Go for it if you're wondering!
	nonsuchgirls \| 05 Dec 2014 Report Abuse
	Great product and cashback tracked and paid in no time. I would have no hesitation in using mobiles.co.uk again.
	dannyboy01 \| 29 Nov 2014 Report Abuse
	Can't believe how simple and easy my purchase of a new iPhone 6 was. Firstly, it was the best deal out there so I thought it was too good to be true but I was proved wrong,,,Second, they informed me every step of the way, good courier, turned up during their time window and were free next day (other retailers please note). Just waiting on my cash back now but tracking all confirmed. Highly recommended.
	mrlface \| 29 Nov 2014 Report Abuse
	Great deals on mobiles.co.uk and to have a decent amount of cashback an added bonus. Tracking within a couple of hours of purchase. 5* service :-)
	woodside1 \| 28 Nov 2014 Report Abuse
	Tracked straightaway, excellent response!!!!
	wardy005 \| 16 Nov 2014 Report Abuse
	qUICK AND EASY PROCESS
	Rose786 \| 15 Nov 2014 Report Abuse
	Still waiting over 6 months on - initially tracked at lower amount, successfully manually claimed the extra, which paid, then the originally tracked amount declined! TCB say they are chasing, but 6 months on I have had less than half my cashbook paid! :-(
	jnm21 \| 15 Nov 2014 Report Abuse
	Just purchased my second phone from Mobiles and again great service provided. I received the new phone the next day and have received all my cashbacks so far on my other phone. I would highly recommend.
	GazST \| 13 Nov 2014 Report Abuse
	Excellent service and turnover. Next day delivery tracked straight to my door. Have used before but not with cashback. Picked up immediately, just waiting on it to become payable.
	fortunesfool \| 13 Nov 2014 Report Abuse
	Ordered my phone yesterday lunchtime and it arrived at 11.30 today. Price for Sony Z3 on contract was better than anyone else could give me and the cashback is a bonus. Wouldn't have left orange but for this deal being unmissable. Cashback tracked immediately so provided it goes through I've had excellent service.
	nonsuchgirls \| 11 Nov 2014 Report Abuse
	Very good, purchase got tracked within a few hours and the phone got despatched for next day delivery on the same day of ordering! Very pleased. Only thing I would say is that there of for customer support is a premium number, which is very off putting for many customers.
	abx9 \| 11 Nov 2014 Report Abuse
	Transaction tracked quickly. Excellent service from Mobiles.co.uk, good value contract. Phone arrived when specified, and was kept informed of progress at every step. I have used Mobiles.co.uk a few times now, and have never had a problem with their service, or with cashback claims on line rental - easy to submit online, and they tell you exactly when to claim. Highly recommended!!
	rmdavies \| 10 Nov 2014 Report Abuse
	Really good company to deal with. Great communication. The handset i ordered was out of stock but they kept me well informed via phone and email. Cashback appears to have tracked and says payable within 3 weeks so here hoping it goes through! Seems like an honest, good company with really good deals. Would use again
	jen55hill \| 02 Nov 2014 Report Abuse
	Not the first time i've used Mobiles.co.uk and certainly WONT be the last. Always been top notch on prices and delivery.
	fortunesfool \| 02 Nov 2014 Report Abuse

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