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Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

Mobiles.co.uk Reviews
	Never gave me my cash back, don't believe them, you won't get your cash back either
	Amiesmummy \| 12 Dec 2013 Report Abuse
	After 19 months (!) chasing a completely legitimate cashback claim that did not track following my purchase of an iPhone mobiles.co.uk have refused my claim with no specific grounds for doing so. Topcashback have not sought to challenge this at all, even though they have the records of my visit to the site. Very disappointing. Looks like I have been unlucky, but it could happen to others too. Mobiles.co.uk won't be getting my business again.
	SEEdwards \| 03 Dec 2013 Report Abuse
	Took over a year and then cashback finally declined. Disappointing!
	garfy117 \| 03 Dec 2013 Report Abuse
	Placed my order from topcashback but very disappointed as mobiles.co.uk are stating that I will not receive my cashback
	gezzy1060 \| 27 Nov 2013 Report Abuse
	Avoid this merchant. Purchased a phone in January and 9 months later they have rejected my topcashback claim saying that I have used another source i.e. search engine to buy the phone.
	\| 24 Nov 2013 Report Abuse
	No problems at all. Item ordered, cashback tracked and paid.
	RavenMaster \| 02 Oct 2013 Report Abuse
	Good mobile deal but did not pay out on the cashback - not a happy camper :(
	markyp3172 \| 06 Sep 2013 Report Abuse
	Not only do you get great deals from mobiles.co, but the cashback tracked straight away and paid up quickly. Efficient service on all counts, and provided you follow their instructions to the letter, sending them the correct invoice etc etc, they do pay up on their own cashback deals too.
	mochsie \| 05 Sep 2013 Report Abuse
	Received cash back after a couple of months in the contract. Can't complain. Would use again and also have great deals on phone contracts.
	lakattack \| 25 Aug 2013 Report Abuse
	They very improved the service! Good one.
	lotan \| 06 Aug 2013 Report Abuse
	Never paid, tried to come up with excuses, but in the end there was none and they just never paid
	spitfire \| 08 Jul 2013 Report Abuse
	One year on and mobiles.co.uk have declined to pay cashback, "unable to track transaction" even though Topcashback had it listed to enter the missing cashback claim.
	Redsquirrel \| 13 May 2013 Report Abuse
	Still waiting for cashback more than 12 months after my purchase was made. Purchase tracked but cashback never recognised. Topcashback supposed to be pursuing...
	SEEdwards \| 25 Mar 2013 Report Abuse
	Ordered phone on 5th March .Its now the 23rd March and I have been payed my cashback. Wonderful.
	kevin1565908935 \| 24 Mar 2013 Report Abuse
	Cashback experience poor with this merchant , had to chase up for two months and declined even with order number etc provided. Pity as they had good deals, unlikely to get my repeat business as a result of this
	polkadot \| 22 Mar 2013 Report Abuse
	Had to place manual claim 03/2012. Today got the claim accepted and payable. Long wait but got the money at the end. Always think cash back as a bonus.
	khasruuk \| 18 Mar 2013 Report Abuse
	Got 2 phones in Oct, neither were set up with mobile provider correctly and Mobiles took more than a week to call back and tell me they had to start everything over again etc... Whilst waiting I had got onto T-mobile and sorted everything myself. In addition Top Cashback have failed to reclaim and pay any moneys (£54.54) whatsoever and have failed to return any emails, or support tickets etc... Useless really, failing to deliver on all the reasons I came to the cashback site in the first place. ie giving cash back..
	\| 04 Mar 2013 Report Abuse
	Not a good experience as Merchant refused to pay £40 Cashback on a 2 year contract. Would not purchase from them again via topcashback.
	listener54 \| 18 Feb 2013 Report Abuse
	9 months and no cash back claim lodged about 6 months ago, nudged it every month. No joy!
	barrassc \| 15 Feb 2013 Report Abuse
	On a different order, they failed to process the PAC code provided on ordering, then refused to transfer number after ordering. When cancelled contract as they couldn't transfer number, they then used debt collectors to try and claim money for the contract on the phone they failed to transfer number to. Had to involve Charles Dunstone, but still took months to resolve. Avoid at all costs!
	njsb \| 12 Feb 2013 Report Abuse
	Cashback declined after 9 months of chasing. Said cashback attributed to internal source. Even though whole transaction completed online and cleared cookies before transaction. They are unable to say who the commission was attributed to internally at mobiles.co.uk!! avoid.
	njsb \| 12 Feb 2013 Report Abuse
	Cashback refused on basis that I didn't complete online/blah/blah/blah. Advised to 'clear cookies' next time. I'm NOT a numpty!!!. These things were done and EVERYTHING was processed as it should be. This is quite literally the first time I haven't received cashback on here. Won't be using Mobiles.co.uk again!
	sank99 \| 13 Jan 2013 Report Abuse
	Never tracked.
	\| 10 Jan 2013 Report Abuse
	buyer beware mobiles,co,uk activate the phone contract at the time of purcahse so if like me you shopped early for christmas you will pay for the Orange contract whilst the phone is wrapped under the tree. Something to consider when you are thinking of online versus the highstreet. The response to my email was "The airtime contract you purchased with Orange is activated at point of purchase as that is where and when the request and security checks are done. No network, either online or through their stores offers the opportunity to delay connection. The deals and tariffs change on a daily basis and you chose one and purchased the deal. We are not in a position to refund line rental because you are not using the contract you purchased".
	sockgoblin \| 23 Dec 2012 Report Abuse
	Purchased in June .cash back never track, merchant didn't ativate puck code,many telephone calls and visits to carphone warehouse to sort out. despite raising a claim and 3 nudges later, i still have not had a response from topcashback or mobiles.co.uk. would avoid at all costs.
	billyboychristie \| 01 Dec 2012 Report Abuse

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