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Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

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Mobiles.co.uk Reviews
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Absolutely fantastic service from both Mobiles.co.uk and their courier. Phone arrived quickly,great communication.Cashback payable within a month and by far the cheapest offer on my phone of choice on the Internet. Will Definately use again.
  dj11 | 01 Nov 2014 Report Abuse
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Mobiles.co.uk are excellent! This is my 2nd contract with them. Their customer service is great. Their own cashback which comes with contract and you claim every few months directly with them is paid quickly by cheque (current contract is £7.50 per month and I'll get £5 per month back in cashback from them). Great Bargain! Topcashback didn't initially track purchase, but claim quickly resolved in 1 week.
  zakis | 31 Oct 2014 Report Abuse
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Very good value tarrifs are available on the latest smartphones, prices were much cheaper than the high street and goods were quickly shipped and delivered in an one hour time frame. Although the cash back they offered was not the highest for a mobile provider, their actual line rental prices and handset are cheaper than other mobile phone providers on topscashback and the high street plus there was an added bonus of a topscashback approved voucher for a discount off the phone which I bought.
  Kungphu | 30 Oct 2014 Report Abuse
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Cash back tracked within an hour of the transaction which is brilliant. The product arrived on the day agreed and so far I've been really impressed. Fingers crossed the cash back becomes payable soon!
  willliz | 30 Oct 2014 Report Abuse
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I have recommended to my all friends about the company.. have great deals
  gremlinshark | 28 Oct 2014 Report Abuse
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Ordered through them as my daughter had used them in the past. Amazing deal from them and delivered a day earlier than estimated. Tracked straight away, I did it before it started saying excludes talkmobile so hope it still becomes payable!
  alison164 | 25 Oct 2014 Report Abuse
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No issues with mobiles.co.uk good company to order from, some good deals and prompt delivery.
  Jayd13 | 07 Oct 2014 Report Abuse
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Cashback didn't track, when I claimed for missing claim took a while to get a response. After all that wait got it tracked and cashback became £0.00. After such a long time couldn't file another claim or pursue further as expiry date had passed. Waste of time and effort, for nothing
  c7upt | 01 Oct 2014 Report Abuse
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Cannot fault Mobiles.co.uk at all. I'm very happy with my phone and had no issues with the website or ordering. Very fast delivery.
  snoehunnie | 01 Oct 2014 Report Abuse
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Excellent - tracked straight away - recommended.
  rjones74 | 30 Sep 2014 Report Abuse
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Easy to use! Great savings! Lots of tariffs to choose from to make your phone affordable to you! Great service!
  MrsWalker500 | 17 Sep 2014 Report Abuse
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Just an update, mobiles.co.uk have now honoured my cashback all good in the end :)
  navinder | 03 Sep 2014 Report Abuse
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Purchased full tracked online only for them to decline not happy at all. I did all the order process online with out any glitches or errors and was told the item was in stock. A day later I received an email saying the phone I ordered was not available and I would have to wait. As I did not want to wait and needed a phone ASAP I rang them up to cancel the order so I could order elsewhere, the operator said they had the phone and would send it to me the following day. I then received a the phone and a different order number. I was told by the operator that my cashback would be honoured as they had an available phone to send me. I am now wary of this company as this could be a mechanism they use to NOT fulfil or honour the cashback. Raised it with TCB waiting for response, will update with outcome.
  navinder | 30 Aug 2014 Report Abuse
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Excellent, easy, quick. I will use Mobiles.co.uk again.
  gnewby | 30 Aug 2014 Report Abuse
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Had my last 3 phone contracts with this company and had a good experience every single time. Very good website and easy to understand the cashback system!!
  brfc91 | 30 Aug 2014 Report Abuse
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Very easy to use and understand. Ordered phone 7pm and arrived 11am next day, excellent service. and nice new phone with great package for £12mth
  n7771_b777 | 30 Aug 2014 Report Abuse
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Good site, offering excellent deals on all major networks. I've dealt with this company before - and they are unbeatable, It tracked straightaway. Highly recommended
  slakhi | 22 Aug 2014 Report Abuse
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Ordered the phone Sunday afternoon, and it was ready for delivery Monday! they use a decent delivery service too which gives you a 1 hr window. very pleased.
  Matthew1981 | 13 Aug 2014 Report Abuse
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Fast and efficient! fantastic service.
  redyoungy | 11 Aug 2014 Report Abuse
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Excellent very fast payout!!
  Didster83 | 10 Aug 2014 Report Abuse
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wow best and quickest payout from any purchases in under a month.
  jerry2294 | 28 Apr 2014 Report Abuse
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Pain free experience. Came payable really quickly (less than two weeks). The only criticism is that they delivered the phone on the wrong day, but luckily someone was in.
  Trif | 19 Mar 2014 Report Abuse
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Was a bit dubious after some of the negative comments but I got my £28 cash back in just over a month. Great stuff!!
  tim_h_fbh | 20 Feb 2014 Report Abuse
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Cash back failed to track even though every thing was done correctly, missing clam was submitted and top cash back replied saying another source was credited with the cash back. Other recent reviews saying similar things, avoid if you can they will try to get out of paying! Also, a couple of direct debits were set up on my bank account for gadget insurance and phone insurance even though I did not ask for them! Be very wary.
  gordo43 | 12 Feb 2014 Report Abuse
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Cash back via topcashback tracked and worked fine. Cashback via mobiles.co.uk own discount incentive did not work! DO NOT go for any deal that gives cashback over the 2 years of a phone contract. They will try every trick to avoid paying
  martinstev | 28 Jan 2014 Report Abuse
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