Get up to £45.00 of your purchase back when you shop with Mobiles.co.uk Join TopCashback Free
Get up to £45.00 of your purchase back
when you shop with Mobiles.co.uk

Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

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Mobiles.co.uk Reviews
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mobiles.co.uk are bag of con artists. got mobile with the contract almost 2 years ago, all paid and still have a phone and contract. retailer refused the cashback they say. on what basis I ask? none really - cannot trace transaction? I have a contract - does this matters at all? wont use mobiles.co.uk and will not recommend to friends.
  tomder | 25 May 2012 Report Abuse
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Still no cashback after 3.5 months.
  dan14 | 23 May 2012 Report Abuse
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Make two(02) contract phone on December 2010. Took ONE(01) YEAR plus and ended only get one(01) cashback instead of two(02). And I am so stupid to get another contract phone with them (mobiles.co.uk) early this month(May2012). During that period, take up T-mobile contract will get GBP60 cashback(exclude Top-up by topcashback.co.uk) but only appear GBP30. After filed a claim and it totally declined the cashback. NOW SHOWN AS GBP 0.00(ZERO)!!! Still waiting for respond but I think it going to be like my first order with them, waited for 15MONTHS(NOT WEEKS) to get the cashback(ONLY HALF OF THE PROMISED CASHBACK AMOUNT). Wish me luck and those that going to place your order.
  morgancktan | 23 May 2012 Report Abuse
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Great deal but cashback of £60 not recieved I have been waiting now 5 months
  jockeysprings | 19 May 2012 Report Abuse
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Despite previous issues, upgrades are starting to track again which is great. Tracking time seems to have sped up too! Only issue is- I have had a good few missing cashback claims pending for a while. Mobiles.co.uk take their time to review them it seems.
  stevencairns88 | 17 May 2012 Report Abuse
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12 weeks and still no cashback...still waiting...
  ronik22 | 14 May 2012 Report Abuse
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Having a nightmare. Didn't track. Refusing my claim even though they have every single detail. Never even got bills to claim redemption.
  | 06 May 2012 Report Abuse
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Worst cashback experience ever! One and a half years waiting for cashback only to be told Mobiles.co.uk have declined a genuine transaction......
  davidgrist1 | 30 Apr 2012 Report Abuse
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PLEASE TOPCASHBACK BAN THIS RETAILER! CANT BELIVE THAT TOPCASHBACK DOES NOT DEAL WITH ROGUE RETAILERS THIS IS NOW THE FORTH CASHBACK I HAVENT RECIEVED FROM MERCHANTS ON THIS SITE THINK I MAY USE ANOTHER CASHBACK SITE IN FUTURE
  hazzabhoy | 30 Apr 2012 Report Abuse
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Found best deal for me through a bill monitoring site was via mobiles.co.uk. Came to topcashback to see if I could save any more, guess what? If you go through topcashback deal not available. I think that mobiles.co.uk are missing the point that the idea of topcashback is to generate extra business for them not to offer customers worse deals.
  TomB2010 | 17 Apr 2012 Report Abuse
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Signed up for a new phone on two year contract in October last year and still waiting for the cashback despite lodging a missing cashback claim on November and giving the claim a nedge. Very disappointing all in all.
  Fen_member | 11 Apr 2012 Report Abuse
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Phone is great but STILL waiting for cashback to show up and I took the contract out 3 months ago!!!! If you are using these because the cashback is part of the deal I wouldnt bother.
  | 03 Apr 2012 Report Abuse
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4 months now still showing as 0.00 why do topcashback still deal with this company? keep well clear!
  hazzabhoy | 03 Apr 2012 Report Abuse
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Bought phone May 2011. Cashback hasn't tracked and despite several nudges, nothing has happened. Expecting £40, so very disappointed.
  karmor | 23 Mar 2012 Report Abuse
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Good site, offering excellent deals on all major networks. Managed to find a deal that was 25% cheaper than offered by the networks website.
  rpenswick1596 | 16 Feb 2012 Report Abuse
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I upgrade my Vodafone contract to iPhone 4S from mobiles.co.uk through this cashback site. It is CLEARLY mentioned that cashback amount is £40.40 for iPhone 4S - Upgrade. However, though status is CONFIRMED shown in my account, but xashback amount is £0 !!!! Don't recommend them ---
  | 12 Feb 2012 Report Abuse
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ordered the iphone 4 from this company .its know been 1 1/2 years still no cashback .now topcash back tell me it may take another several months .dont bother with Mobiles.co.uk .go elsewhere trust me why wait over 2 years......
  10191023528 | 29 Jan 2012 Report Abuse
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Still showing tracked at £0.00 cash back, still no update from Topcashback after 6 months, garbage.
  SCOTTY2K0 | 12 Jan 2012 Report Abuse
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Wow, ordered HTC Wildefire S end Nov (great phone by the way), received by courier next day! Will get cashback on rental + bonus £30.90 from TopCashBack. Tracked almost immediately but sat at pending (was beginning to think wouldn't confirm) but then went straight to payable, all within 6weeks! What can I say - great experience all round. Would recommend this retailer & TCB to anyone.
  catherine54186711 | 10 Jan 2012 Report Abuse
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Just realised that my cashback has been declined for no apparent reason. As its been more than 100 days I am unable to submit a claim with topcashback so not happy at all!!
  riverside24 | 08 Jan 2012 Report Abuse
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Everything is excellent!
  jane195 | 17 Dec 2011 Report Abuse
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AVOID USING THIS VENDOR AT ALL COSTS. Mobile phone companies generally have a bad reputation but Mobiles.co.uk live up to this and then some. Promised £50 cashback for a mobile phone contract purchase yet despite numerous nudges and messages I am now 21 months down the line with no sign of the cashback or any type of explanation why. Ridiculous. Top Cashback not exactly helped either (you get promised an update but it never, ever arrives).
  Graham_Hugill | 11 Dec 2011 Report Abuse
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Added bonus to receive cash back.
  abbimann | 09 Dec 2011 Report Abuse
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I was supposed to get my phone within 24 hours yet it took over 5 days and several calls to get it delivered. The delivery people were totally useless and lied about attempted delivery.
  it246v | 06 Dec 2011 Report Abuse
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Remarkably quick - cashback became "payable" in under a month
  mcgpie | 04 Dec 2011 Report Abuse
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