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Get up to £45.00 of your purchase back
when you shop with Mobiles.co.uk

Mobiles.co.uk Reviews

Mobiles.co.uk have been going since 1995, and as the UK’s longest-running retailer of mobile phones, you’ll find everything from good value contracts to SIM-only deals.

They feature a wide variety of brands including Apple, Samsung, and Google as well as popular networks like Vodafone and VOXI. Mobiles.co.uk have been winning awards since 2006, with a slew of credits to their name from Mobile Awards, uSwitch, and Mobile Industry Awards.

You’ll find more than 60% of Mobiles.co.uk reviews rated 5-star* on Trustpilot as well as positive reviews from many of our customers, too. Many users described the quick and easy process, good customer service, and value for money.

Some of the negatives have included customers having issues with delivery or refunds. Explore the many Mobile.co.uk reviews to see what you could expect from the retailer, or leave a review of your own experience.

*True at the time of writing.

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Mobiles.co.uk Reviews
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Limited deals if you go via Topcashback. Some better deals if you go direct to Mobiles.co.uk
  starkraving | 22 Aug 2011 Report Abuse
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No problems with cashback. Giid price for phone
  stryk | 20 Aug 2011 Report Abuse
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I got my mobile contract via mobiles.co.uk in March 2010 (TWENTY TEN) since then, despite numerous messages/nudges mobiles.co.uk has so far refused to pay the cashback offered and this claim is still sat 'waiting for retailer'. Avoid if you want cashback to be paid! Useless!
  K_Booth | 18 Aug 2011 Report Abuse
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I've dealt with this company before - and they are unbeatable, in every way! Earning £30.30 through this site for my new phone was a complete bonus. I would recommend them to everyone.
  michelle158 | 17 Aug 2011 Report Abuse
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Refused to pay cashback. Gave no reason even though I & TCB could trace the purchase.
  roi354 | 17 Aug 2011 Report Abuse
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Great service. Incorrect phone ordered which they happily exchanged.
  | 15 Aug 2011 Report Abuse
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Hello On this site (mobile.co.uk) phone was mentioned as brand new phone (non refurbished). but when we have got the product we tried getting it unlocked from 3. When we called customer care they told us that this phone is refurbished. This was very disappointing to us as site says it was brand new phone. We are very disappointed with this & will think again & again before buying anything from mobile.co.uk. We will also share our bad experience with mobile.co.uk with other forums & people & will inform them about them about bad service from mobile.co.uk
  virendra | 13 Aug 2011 Report Abuse
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Tracked very quickly. Some really good offers on tis website - recommended.
  niknak | 11 Aug 2011 Report Abuse
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hello folks. just purchased monthly contract with handset on mobiles.co.uk via TCB. its tracked, but showing as £0.00. is this usual? if/when is this uplifted to £30 as advertised cashback for contract purchase?
  monny321 | 09 Aug 2011 Report Abuse
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always tracks quick and the pay as you go phones always find new homes at a profit quick, the cashbake rate has been lower recently but if you do some googling you can get price matched at 6.18£
  | 31 Jul 2011 Report Abuse
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Avoid! Avoid! Avoid! This lot are con merchants, claim to pay high cashback but never pay it!!! purchased iphone over 1 yr ago, all tracked normally but nothing paid, claimed for months and then no cashback with no reason, others seem to have a similar problem, so not just me. Avoid! Avoid! Avoid!
  | 29 Jul 2011 Report Abuse
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Sent me my new phone but told me they had made a mistake and I couldn't upgrade. Heard nothing more after 4 months, so kept the phone and moved onto O2 simplicity. Cashback tracked and paid after 2 months!!
  Wooden_Gnome | 27 Jul 2011 Report Abuse
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Got a contract through them, put in a missing claim, Now 7 months after getting my phone they decide that I aint getting any cash back! AVOID at all costs!! Seems a good deal but other sites are just as good!
  | 25 Jul 2011 Report Abuse
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Simple and got paid
  hotplanet | 24 Jul 2011 Report Abuse
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I bought this phone 06/03/10... As far as I remember, the phone arrived quickly, however, I am STILL trying to get £50 cashback from them. I opened a claim on 17/03/10 & all I keep getting from Top Cashback is "waiting for merchant" - I would not recommend this merchant at all with regards to their cash back handling. I don't even own this phone any more, that's how long I've been waiting! :(
  1487144559 | 24 Jul 2011 Report Abuse
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I had used Mobile just over a year ago, product was great, but the extras and the cashback took months to sort out. This time phone arrived when stated and cashback was payable in 4 weeks. I feel they could have offered a higher cashback rate, like T-Mobile and Orange do, but my desire to have an unlocked phone meant I stuck with them. First Class this time round
  DawsonUK | 20 Jul 2011 Report Abuse
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£50 Payable in 5 weeks, excellent. Tracked quickly too. No problems and a decent contract as well.
  gord99999 | 19 Jul 2011 Report Abuse
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6 weeks after contract order, two weeks after enquiry submitted, still no tracking of the £40 promised. In three weeks (the period by which it should have tracked), I will write to Mobiles.co.uk, and then if haven't had satisfaction, I will either go to small claims court, or https://www.moneyclaim.gov.uk the online small claims court for money claims. They cannot simply say "they did not mean it", when offering £40 for a contract purchase. It reminds me of the classic contract law case "re Carbolic Smoke Ball company". £40 is not peanuts.
  atelier75 | 17 Jul 2011 Report Abuse
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14 months since initial purchase, numerous 'nudges' and messages, no cashback... AVOID!! Waste of my time trying to track the £60 I was promised..
  | 05 Jul 2011 Report Abuse
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No problems with cashback. Excellent price for phone
  sgray22 | 30 Jun 2011 Report Abuse
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Excellant retailer and extremely quick cashback. Can't fault it, from phone to cashback 1.5 months max.
  shallwe | 28 Jun 2011 Report Abuse
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Purchase made feb 2011 but 4 months later still no sign of cashback despite several nudges. Similar experience last year from same retailer. Avoid!
  indo555 | 25 Jun 2011 Report Abuse
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Tracked very fast
  starwish | 22 Jun 2011 Report Abuse
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Finally received my cashback after 3 months of waiting!!
  philipgrey | 20 Jun 2011 Report Abuse
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Tracked very quickly and paid very fast. My second experience and paid both times.
  h1986 | 20 Jun 2011 Report Abuse
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