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Get up to £0.00 of your purchase back
when you shop with My Parcel Delivery
My Parcel Delivery Reviews
Reviews and experiences from TopCashback members who have shopped with My Parcel Delivery.
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My Parcel Delivery Reviews
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IF THEY DONT LOOSE YOUR ITEM THEN ITS AN OKAY SERVICE
IF THEY LOOSE YOUR ITEM EXPECT TO DO ALL THE RUNNING AROUND AND GET LIMITED HELP FOR CUSTOMER CARE PERSONEL THAT ARE POORLY TRAINED AND NOT THAT HELPFUL UNTIL YOU GET IRATE
IF YOU DO HAVE AN ISSUE CALL THE DIRECT ON 01618764838 TRY AND FIND THIS ON THEIR WEBSITE ITS NOT EASY - DONT FORGET YOU NEED TO BE IRATE (SUBB YOUR TOE PRIOR TO CALLING IF NEED BE)- DONT USE EMAIL CONTACT AS THEY JUST CUT AND PAST STOCK ANSWER - THEY ONLY DEAL WITH IT ON A PERSONAL LEVEL IF YOU CALL - DONT FORGET TO BE iRATE
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ercole | 21 Dec 2012
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This is probably the worst online delivery service I have never used (and I've tried many different ones).
Failed to collect the parcel twice!! First time they said it was "postcode error" which turned out to be "driver error" (??). The only means of contacting customer service is through "Online chat" where you have to wait up to 40 mins for anyone to speak to you even though they indicated there were only 3 people in the queue. It was 5.30 pm, and although the parcel could be collected up to 6 pm, their customer service "Live chat" closed at 5 pm so there's no way of finding out of the parcel will be collected.
So the parcel was late, resulting in me having to refund the purchaser and potentially a negative review from the purchaser.
WILL NEVER EVER USE THIS SITE AGAIN!
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| 17 Dec 2012
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been told cashback is due on new customers only, returning customers will not get any cashback, this was never mentioned in retailers t&c's
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madmax22 | 05 Dec 2012
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They make you wait ages to credit the cashback and then cancel it when you can't do anythng. Do not use these burglars!
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praxy | 20 Nov 2012
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100% Satisfied with this Company.....booked with citylink for a 3 day delivery....arrived in 1 day....Perfect...and cashback tracked immediately...Very Happy
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| 07 Nov 2012
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Extremely unreliable. CityLink failed to pick up - twice! It seems if they can't be bothered to pick your parcel up, they just record that they 'attempted' a pick up anyway. Two times I had to organize a day off but they didn't turn up. Emailed customer support on Friday morning and I have no response even though it's Monday.
They have an form on the website that allows you to rebook a failed pick up - this obviously means that it happens so often they decided to streamline the process!
Avoid this service unless you don't mind when your parcel is picked up or delivered. Use a service that has a phone number you can call at least!
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| 05 Nov 2012
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Appalling. The courier they booked damaged my parcel , and the claims process took more than six months to complete... Not because of the courier, but because they lost my claim TWICE and then took more than six weeks to send me a cheque once the claim had been settled. They don't respond to emails, even through their own customer service ticket system. Avoid.
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jordas20 | 25 Oct 2012
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Used twice now no problems the fact you don't need to print your own labels is a massive bonus for those with no printer access.
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syg169 | 18 Sep 2012
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I would not recommend this merchant. Don't rely on them if your parcel is urgent. Not only did I NOT receive any cashback from them, they DID NOT TURN UP on the day they were supposed to collect a parcel. I made a booking on a Friday for a collection the following Monday. I waited in all day. MyParcelDelivery don't provide telephone no's so you have to message via webchat or email. I called via webchat and nobody answered, so I left an email and nobody answered that either. Next day, still nobody answered, so I left another email asking if staff had darted off early or something (yeah, I know what happens in these places). Finally got an email 2 days later (on Wednesday) from somebody saying I'd get a refund (where's the apology?) - but wait, not an immediate refund for a cr*p service they failed to provide - I'd have to wait 10 working days!! The cheek of it. Then, to cap it all, some bloke calls me on Thursday about collecting the parcel. For the love of God - its already been taken to the post office, delivered and received by then!! Thanks MyParcelDelivery - for nothing. The moral of the story? Don't book on a Friday (your order will be forgotten about), or better still, don't book with them at all. BTW, I still haven't got my refund.
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LibbyN | 16 Sep 2012
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Transaction set up and executed very smoothly. They provided the order to Hermes who picked up and delivered as promised. Will definitely use them again - and much cheaper and more convenient than Royal Mail.
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njain1967 | 31 Aug 2012
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This company does State "New Customer Online Purchase" but I just wanted to say dont let this put you off using them more than once. Not all the cashback does make it over to payable but some does get through so if you are happy with the service and prices as I am then worth a shot at getting a few extra pennies too. I've had over £5 with them and will continue to use.
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doodles77 | 28 Aug 2012
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unreliable cashback, wont pay
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devonmade | 02 Aug 2012
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I have had 2 claims rejected saying I wasnt a new customer but returning. I have only used them twice but see others on here are saying they have received numerous cashbacks so pretty annoyed - might only be a small amount of money but with the cashback the price quoted made it good. service online was good to use but a bit deceitful to refuse the cashback and suggest others check they actually have had it before saying yay
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devonmade | 02 Aug 2012
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Not good at all. Tried to send two parcels through them. Neither collection turned up. When i could get in contact with them (the next day as they close early). I was asked for order number which i gave(i gave both), i was then told they could not look into it as they had accidentally deleted the 1st order. (In my opinion this likely means no collection was ever booked). And that i should order (and pay) again through the website. After half an hour of so with they customer service they finally agreed to refund me in 3-5 days time.
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Ashleyace | 20 Jul 2012
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Excellent service.
Delivery was quicker than I expected, the price was good and the cashback tracked quickly.
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DebbieClements | 09 Jun 2012
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So far so good with this merchant, I've used 4 times now, am finding them cheaper than some of the other companies even without the cashback. Cashback is all tracking, steadily moving along and one of them is already payable. Well worth a look if you are selling on ebay, I've been using the 3-4 day Hermes service and with good results.
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doodles77 | 23 May 2012
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Cashback tracked quickly then was declined by the merchant, with the reason stated as "no commission due as this was a returning customer and commission only due on new customers". This is not stated in the small print and so I will not be using this service again.
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DrB | 18 May 2012
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Cashback tracked quickly then was declined by the merchant, with the reason stated as "No commission due as this was a returning customer and commission only due on new customers". This was incorrect as I have never used this merchant before.
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sy108 | 20 Apr 2012
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avoid! booked and paid correctly, received an information ‘Your payment has been accepted but your booking is pending verification’. Someone rang me in the morning just to say everything’s fine and to say I should get an email from them which i never got. Gave him another email address, to try to send that email again. never received any of those. he meant to ring me in 10 mins to make sure I got emails, 5 days on and still waiting.
My parcel meant to be collected on Monday, spent the whole day waiting but no one turned up. Found out on the website you can reschedule it for the next day, done it and the same again – no one turned up on Tuesday either.
Getting in touch with anyone was impossible, there was no phone numbers, the chat they have on their website couldn’t be used as ‘there was no one available to chat’. Sent an offline msg, no answer.
Had to try to chase the courier, but they didn’t want to help as I booked via mpd. Finally managed to sort it out with courier, won’t use mpd again
And – just one more detail – my transaction didn’t track. rubbish
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bmrpl | 20 Apr 2012
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Although this tracked quickly I had a bad experience with the retailer.
Although this may not have been their fault and down to the courier, as you can not contact MyParcelDelivery after 5 wasn't much use. I had a parcel that needed to be at its destination on a Friday or else it was useless. Used the site to book CityLink (not good I know!)at 7pm on the Weds for collection on the Thursday and next day delivery. Paid the money and guess what - CityLink did not turn up!
Couldn't get a response from MPD until lunch time when they just said they had rescheduled collection but didn't know when the parcel would be delivered! Had explained it needed to be there that particular day which is what I paid extra for.
Asked for a refund because their site of the contract was broken, drove the parcel up myself! Yet to see if the refund arrives.
Won't use again myself, but appreciate the site may work well for others.
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muderick | 14 Apr 2012
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Tracked quickly, but only on the amount exclusive of VAT, so the actual cashback rate is about 16% of the total amount.
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| 19 Mar 2012
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