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Get up to 10% of your purchase back
when you shop with TUI

TUI Reviews

Take a look at the TUI reviews left by TopCashback members who have booked holidays with them through us and you’ll find many were delighted with their experience. Among the many positive comments, you’ll find remarks relating to how quickly members received their cashback, while others highlight the service provided by TUI in relation to their holiday.

When it comes to cashback, one happy member said: “Never had any issues with TUI cashback tracking.” They are not alone, however, as plenty of others loved how quickly they got their cashback. Some of the comments you’ll find include “received £32 in under eight weeks. Very happy with TUI”, “top marks to TUI for paying cashback quickly and efficiently” and “no problems and quick, quick payment as usual with TUI”.

The TUI review feedback you’ll find on this page doesn’t just relate to cashback, with the travel company themselves coming in for some high praise. One member stated: “Love the choice and good value. Always use them and will continue to do so.” Other comments you’ll find include “excellent from booking to holiday — so easy” and “very good website, excellent choice, good prices”. Log in to review

TUI Reviews
	I purchased a Thomson holiday in Jan 2012. It never tracked so a few weeks later I put in a claim along with the reference no. for the holiday I had booked. Because at this stage I had only paid the deposit, I decided to wait until I had paid the final balance in June before sending a 'nudge'. The holiday cost £1488 and I was expecting to receive £20. Last month (July) I received a message to say Thomson havent paid out because they dont recognise my booking ref number!!!?? Sorry Thomson but that was the only ref you gave me!!
	jaygriffiths \| 05 Aug 2012 Report Abuse
	thomson didnt pay up until i chased the payment
	barriemartyn \| 31 Jul 2012 Report Abuse
	Previously had problems with cash back claim, indicated that I could not raise a claim until after the holiday. This was successful however this time I cannot raise a claim as the booking was taken over 100 days ago. Very confusing and very disappointing.
	markthomas1973 \| 27 Jul 2012 Report Abuse
	Not a single purchase has tracked this year [2012] despite 100% tracking in the past! I've made several purchases and the positive is all claims have been credited and paid as advertised [apart from one recent claim]. Just a shame tracking for myself has gone from 100% to zero! No real tracking issues apart from Thomson, just the odd rogue one as expected.
	Baldy_Man \| 08 Jul 2012 Report Abuse
	Quick and hassle-free cashback - a commendable exception.
	\| 30 May 2012 Report Abuse
	Thomson are currently withdrawing a large number of thier holidays, reason being cashflow problems and their failure to pay suppliers. Profits are down by approximately -11.2% and it looks very likely they will be in administration within the next 3 months. Be extremely careful when dealing with this company. I'm glad we did our homework before booking another holiday with them.
	notahappybunny \| 24 May 2012 Report Abuse
	I booked a holiday through Thomsons on Jan 4th 2012. Lodged a claim 3 wks later and am STILL waiting for it to be sorted. Not impressed! Obviously holiday is all paid for so dont know why the hold-up!?
	jaygriffiths \| 20 May 2012 Report Abuse
	My first visit looks good from what i have experienced
	\| 20 May 2012 Report Abuse
	Tracked fine, but not even got as far as Confirmed nearly 2 months later. Submitted a claim.
	shoopshoop \| 12 May 2012 Report Abuse
	Booked a holiday on 2nd April to travel end of June. Cashback has not tracked and after submitting claim I have now been told that Thomson will not consider the claim until after we have completed our stay despite providing booking reference and dates and place of stay. So my cashback claim is now on hold for at least another 6 weeks. Might get it for my Christmas shopping if I'm lucky!
	mlythgoe \| 10 May 2012 Report Abuse
	Item not tracked, nor any movement since lodging claim and sending nudge - 6 weeks since claim (2 months since transaction) still no sign of cashback nor any acknowledgement to claim - poor service on this one (first time I have had a transaction fail to track in 4 yrs of use)
	798876 \| 12 Apr 2012 Report Abuse
	Thomson cancelled our holiday after holding onto a £500 deposit for 6 months. No explanation other than they've cancelled 10 and 11 night durations on a number of destinations. Attempted to get through to thier customer service on 3 occasions with no joy, phone would cut out after 30 mins (each call 5p per minute). Finally got through to arrange my refund. Not a good company to deal with, I suspect they are financial difficulty.
	notahappybunny \| 06 Apr 2012 Report Abuse
	Spent over 3 grand to recieve 15pound cash back little more of a percentage would of been nice without being unrealistic! but better than nothing and booking was pretty easy.
	\| 20 Mar 2012 Report Abuse
	Cashback tracked quickly and reliably. I have used Thomson before and been happy with all aspects of the service.
	NoAngel \| 15 Mar 2012 Report Abuse
	All non trackers have been successfully added manually and just waiting for payments to come through. Hopefully within four weeks and not needing to nudge! Thomson have generally been excellent, so not sure what went wrong this time! They are normally 100% reliable in my past experiences.
	Baldy_Man \| 14 Mar 2012 Report Abuse
	My purchase tracked very quickly and I received my cashback in approx 4 weeks.
	parasmic \| 01 Mar 2012 Report Abuse
	Expected £15 cashback but sale came back untracked, not happy.
	mark555 \| 29 Feb 2012 Report Abuse
	booked holiday for in-laws got it cheap and earned myself some cashback, what more could you ask for
	shadowshots \| 27 Feb 2012 Report Abuse
	Had to raise a manual claim with TCB as didn't track last July 11 for a holiday in November '11. Then once Thomson were able to identify the holiday booking reference, would not pay until after the holiday was taken. This is unlike some other holiday companies such as Travelsphere who paid up the TCB amount on the full balance, even tho' I had only paid the deposit for a holiday nearly a year ahead. No consistency!!
	steveg143 \| 25 Feb 2012 Report Abuse
	Transaction didn't initially track, however after raising the query with customer service, item was tracked within around one week and payment received within one month. Not a great cashback amount for a £4700 holiday however.
	notahappybunny \| 20 Feb 2012 Report Abuse
	Yet again the cashback has not tracked. This is the forth time it has not tracked out of 5 transactions. Another enquiry opened but the last 2 never got resolved and no cashback ever received. Don't bank on receiving cashback if you make more than one transaction
	owlfan \| 03 Feb 2012 Report Abuse
	Excellent experience Cash back tracked accurate Cash back confirmed and payable very quickly very impressed Good show!
	519rhoda \| 29 Jan 2012 Report Abuse
	Haven't been on the holiday yet but the cashback tracked within a day :).
	555tcb \| 20 Jan 2012 Report Abuse
	3 purchases made and not one single transaction has tracked!! Normally good tracking, but zero since the inreased cash back promotion advertising an uplift to £20 from £5. I could have got the regular £15 from other cash back sites. So multiple claims in! I could accept the odd one not tracking, but ALL three!! Obviously an issue and beware, though the promotion has now ended, so may be back to normal? I rated this top marks to keep it at the top, as the default is not set at 'newest'! Obviously the true experiences have been shocking.
	Baldy_Man \| 18 Jan 2012 Report Abuse
	Received within 24 hours
	Bobsleigh1 \| 14 Jan 2012 Report Abuse

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