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Virgin Mobile Reviews

Judging by the Virgin Mobile reviews you will find below, the majority of TopCashback members are happy with their experience of shopping with them through us. One member who was clearly delighted with the overall experience said: “Good deal on product ordered and cashback came within eight weeks.” You will find many of our members have highlighted how quickly they received their cashback, with feedback including remarks such as “stated three months to receive payment but only took two in the end — very happy”, “excellent service. Cashback within seven weeks, which is a lot quicker than others” and “tracked spot on and paid out very quickly”.

It is not just the speed with which they pay cashback which has come in for praise, however, with other Virgin Mobile review feedback complimenting them on their customer service and delivery. Examples of such comments include “excellent — SIM card came quickly, no hassle to change suppliers” and “they are a great company, one of the best to deal with”.

Virgin Mobile Reviews
	Tracked and paid quickly.
	rain1 \| 16 Jul 2015 Report Abuse
	It took far too long to receive Cashback. Over 2 months!
	\| 24 Feb 2015 Report Abuse
	Moved over from Orange to Virgin and went through TCB to get a brilliant amount of cashback...spent £17.50 got £57! However, it did take a bit of chasing to get the cashback although I think there was a delay due to it being a contract and they need to make sure you are tied in and paying. I also had technical problems with the transfer from Orange but no more or less hassle than I have experienced before.
	ianp2000 \| 25 Feb 2014 Report Abuse
	The cashback was fine, customer service the worst I have encounted in years, as a Virgin Holiday and Virgin Media customer I expected the same level of sevice but it was shockingly bad, so poor I am considering selling the phone, taking the hit and buying myself out of the contract after a month.
	Andrea0121 \| 30 Jan 2014 Report Abuse
	EMAIL SENT TO ME SAYING PROBLEM WITH TRANSACTION AND I WOULD HAVE TO PHONE THEM TO RE-ORDER, HENCE NO CASH BACK, APPEARS STANDARD
	keithperry2458 \| 09 Oct 2013 Report Abuse
	Still awaiting for my callabck since Sept 2011! Switched from Orange to Virgin Mobile - BIG MISTAKE. Avoid!! Terrible coverage and shocking customer service.
	SG75 \| 07 Mar 2013 Report Abuse
	Ordered phone for my daughter for Christmas which didn't arrived on the specified date. Called customer services who were helpful but had no record of the order. Tried ordering again via topcashback and once again, no phone arrived on specified date. Seems the ordering system has thrown a wobbler! Don't bother.
	Member214407 \| 12 Dec 2012 Report Abuse
	If you want waste your time pls order from Virgin Mobile. Very Poooor ...customer service .After to wait one week for a sim card I have contacted Virgin mobile customer service and they have told me that my address doesn't exist.They have asked me again all details including bank details and when I have asked if I will get cashback from topcashback they have asked :what do you mean? The service is so terrible that I will not try again. I have a 24 months contract with T_mobile ending now and I am trying to find a better deal.I never had problems with t-mobile but with this company it's to complicated to deal. Good luck Mr .Branson.Believe I will not buy anything from your companies anymore.Good prices also means good service...
	hv6500 \| 23 Aug 2012 Report Abuse
	Cashback was acknowledged really quickly which was brilliant!
	PrincessRayRay \| 19 May 2012 Report Abuse
	Cashback tracked immediately.
	mkeddy \| 21 Mar 2012 Report Abuse
	This appears to be a complete waste of time. Looks like Virgin automatically rejected my order. I then spent 45 minutes being passed from call centre agent to call centre agent. In the end they couldn't process the order and I ended up re-ordering over the phone...thus losing my cashback I assume but I will chase with topcashback to see what they can do. This is a complete waste of time.
	jeremyguard \| 05 Feb 2012 Report Abuse
	I trust all those members complaining that Virgin Media zeroed out their £30 have, or will have, raised a MISSING CASHBACK ticket. Go to "my account" and "submit enquiry", select the correct option. If you have fulfilled the conditions of the offer then there is no reason to just roll over and let this merchant get away with it. Top Cash Back cannot do anything until you raise the proper complaint officially.
	mateypeeps \| 08 Sep 2011 Report Abuse
	Very poor customer service - received confirmation email that my order was received online. Never got my phone and had to ring up customer service. Was told that my order did not exist in the system; would I like the order to be manually put through (ie. no cashback). I wanted the phone, so I asked for the order to be put through, only to be told that my address did not exist in the system (despite being a customer for Virgin Media for years and she was able to verify that I was a Virgin Media customer). Was told that customer service will call me back to process the order, after they have fixed this in the system. No call back after two weeks. So frustrated I ended up getting the phone via T-mobile instead.
	Zana711 \| 21 Aug 2011 Report Abuse
	With the help of Topcashback's customer service I did eventually get my £30 promotional deal.
	cool50mum \| 30 Jul 2011 Report Abuse
	Although I was very happy with the fast delivery of my phone and my new contract is good value for money. The £30 cahsback which initially tracked straight away into my account - went to zero for no reason after about 5-6 weeks. Very disappointing as the £30 cashback was a big incentive for buying the contract from Virgin. I really expected much better from Virgin at honouring their cashback promise.
	Gizmotabbycat \| 26 Jun 2011 Report Abuse
	Tracked straight away and product received within 2 working days!
	Lesley38 \| 31 May 2011 Report Abuse
	Easy transaction,good deal.
	RoyLloyd \| 15 Apr 2011 Report Abuse
	Tracked Really quickly. Great offer. many thanks x
	treetinker \| 17 Mar 2011 Report Abuse
	Tracked and confirmed very fast and paid today when they said it would!no complaints.
	ROH11 \| 28 Feb 2011 Report Abuse
	As per a previous person, was quick to track and become pending then became payable at £0.00. Raised with Top Cashback, but you get no real feedback, only a resultant zero. We will end the contract after a year and go to someone who honours there cashback promise.
	chip_and_pin \| 13 Feb 2011 Report Abuse
	phone virgin cs and if you ask they will give you £1 a month of your contract and that equates to the same amount as cashback with free delivery! but beware you will have to chase them every month for the £1 as it doesnt come off automatically! virgin used to be brilliant they are terrible now..cs agents that dont care and dont actually know anything and will transfer and transfer til you get cut off!
	cozziecat27 \| 13 Feb 2011 Report Abuse
	First placed order 23/06/2010 and after chasing and chasing the cashback has finally become payable on 18/01/2011. Not sure whether the problem has been with Virgin mobile or Topcashback, but have had no other problems with Topcashback. Nice to finally have the cash but I will not be using Virgin mobile for cashback again!!
	TomB2010 \| 18 Jan 2011 Report Abuse
	Fast cashback couple of days, great product, very pleased with phone and contract. Fantastic!
	v1ckys \| 14 Dec 2010 Report Abuse
	RUBBISH RUBBISH RUSBBISH!!!!!! I have been waiting for over 1 YEAR, and still this cash back for the mobile purchased on contract is still NOT been paid. Topcash back can only do what they can do, but I DO NOT recommend to get anything from virgin if you are expecting any cash back from them.
	butterflyprincess \| 10 Dec 2010 Report Abuse
	very poor service from a very reliable company i thought. Times must be hard even for Richard Branson
	hodge98 \| 04 Dec 2010 Report Abuse

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