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Wiggle Online Cycle Shop Reviews

Wiggle’s excellent service stands out when reading the reviews left by our members, with some describing it as "second to none".

As well as commenting on how quickly cashback is paid, customers who shop through TopCashback also highlight the fact they provide fast delivery, quality products at great prices and a helpful, trouble-free shopping experience. Wiggle are also praised for their excellent communication and their ability to provide swift answers to technical questions.

The general feeling of these comments is more than backed up by the fact Wiggle can boast an ‘excellent’ five-star Trustpilot rating. These mention such topics as value for money, the fact they generally offer the best prices and their returns policy.

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Wiggle Online Cycle Shop Reviews
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great, everything work fine
  caodecaca | 23 Feb 2015 Report Abuse
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I am very disappointed with the payment of my cash back from Wiggle Online Cycle shop. I ordered a bike in 15 November and payment was taken immediately and the bike was delivered a few days later, however despite a number of reminders to Top Cash Back I still have not received my cash back, the message I have on my account is that they are waiting for merchant to confirm. I don't see how it can take 3 months and still no confirmation.
  john1950 | 23 Jan 2015 Report Abuse
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Delivery of bicycle was excellent but extremely disappointed with the lack of progress with the cash back, been waiting since November and still no sign of payment appearing on my TopCash account, no explanation for the delay.
  john1950 | 29 Dec 2014 Report Abuse
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Always excellent, never had a problem, tracks straight away, pays out quick and excellent customer service.
  saeveritt | 02 Oct 2014 Report Abuse
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I WAS VERY DISAPPOINTED TO DISCOVER THAT WIGGLE REJECTS ALL CUSTOMER CASHBACK VIA THIS SITE WHEN PURCHASES ARE MADE USING WIGGLE GIFT VOUCHERS. IF CASHBACK WAS AWARDED TO CUSTOMERS ON THE PURCHASE OF THE GIFT VOUCHERS THEN IT WOULD BE UNDERSTANDABLE, BUT CASHBACK ON GIFT VOUCHERS IS REFUSED BY WIGGLE ON BOTH PURCHASE AND REDEMPTION.
  supra3 | 28 Sep 2014 Report Abuse
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Can't rate Wiggle highly enough. Competitive prices for bike products. Tracked and payable within 3 weeks.
  piker1957 | 11 Sep 2014 Report Abuse
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Received items ordered promptly, ordered through topcashback however did not receive cashback as Company stated ineligible with no explanation as to why this is the case.
  diamondazzled | 03 Sep 2014 Report Abuse
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Excellent online retailer, excellent range, excellent prices, excellent delivery options, good cashback which was paid very quickly. Thanks Wiggle...I'll be back!
  ramills | 30 Aug 2014 Report Abuse
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I made three separate orders with them in the last few weeks and none of them have tracked, so for cashback they are useless. Their prices and service are really good though, the free delivery option is sent by royal mail and has online tracking and arrives a few days after placing the order. I'll raise tickets for the cashback but I never hold out much hope of getting any when I have to do that.
  DarkBolt360 | 16 Aug 2014 Report Abuse
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never get cash back from wiggle every time i have ordered via topcashback it has never tracked my purchase every other retailer tracks straight away. Very annoying. Quality and price from wiggle is great and so is their customer service if you need to send something back. No cash back just leaves me feeling a bit disappointed.
  tomhennessey91 | 13 Aug 2014 Report Abuse
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I always have problems with Wiggle tracking my purchases. One didn't track at all but the rest have in the end, even though I have to raise a claim for some of them. I use Wiggle and CRC mostly for my cycling stuff. They are both great and Wiggle's prices are generally a little cheaper. CRC purchases track always and very quickly.
  RRSODL | 08 May 2014 Report Abuse
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For months the cashback wasn't tracking now that has been sorted and they track straight away. Brillant delivery service.
  Lottie64 | 17 Apr 2014 Report Abuse
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Instant Payout in a couple of Weeks now Guys - No Confirmation rubbish anymore just straight to fast Payout - Are these the best on here?
  davec62 | 29 Mar 2014 Report Abuse
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Very good, track every time and quick payment!
  geraintnorman | 26 Mar 2014 Report Abuse
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The last 4 transactions have not tracked so now use Chain Reaction instead - their cashback tracks within 24 hours and they are slightly cheaper. Also, when customer services make a mistake they offer no apologies, just sarcastic comments.
  ibblybibbly | 23 Mar 2014 Report Abuse
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Cant really fault these Guys in any way (Except when they dont have an item in stock - Remove the item else you will have problems)Otherwise - Customer Service is great especially with Live Chat - Free Postage also uses Tracked delivery - Price Match - Vast stock of everything inc parts etc and of course - Cashback always gets paid!
  davec62 | 17 Mar 2014 Report Abuse
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I have bought a few items recently from Wiggle primarily to get the cashback to bring their price below the competition. Unfortunately, the last few cashbacks have not tracked including cb for a complete bike worth a few quid. I will stop using Wiggle if the reliability of the cb does not improve and go to the competition instead (CRC).
  ianp2000 | 25 Feb 2014 Report Abuse
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Perfect online purchase through topcashback. Tracked within an hour and paid in under 3 weeks. Good selection of items and delivered quickly too.
  cavabubbles | 07 Jan 2014 Report Abuse
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I've bought quite a few things from Wiggle via Topcashback and I've never had a problem getting cashback unlike quite a few of the companies who inhabit this site.
  jscott7439 | 29 Oct 2013 Report Abuse
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Very good store. Whether I'm after new bike accessories or swimwear I will continue to shop here. Cheap prices, fast delivery and very good quality. Cashback is a bonus & paid pretty quickly!
  mattyoung1990 | 20 Sep 2013 Report Abuse
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Excellent, fast delivery fast cash back Many thanks
  thettruth | 16 Sep 2013 Report Abuse
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"Another marketing channel was credited with the sale". Errrr no. I went through TCB and the cashback was declined. Took several months for this to happen. Very poor service.
  mjh4980 | 05 Sep 2013 Report Abuse
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I've spent about £250 over several transactions with this retailer. I can't fault the retailer but cashback didn't track a single time. I tried multiple browsers and other merchants tracked, but wiggle didn't track a single time. I had to remember to submit cashback claims for each one, and some of them were rejected due to "another site being used as the referrer" which is patently untrue. I wouldn't bank on getting cashback from wiggle, and it's a huge pain in the arse to fill out a form for every purchase.
  NibblyPig | 04 Sep 2013 Report Abuse
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Dreadful customer service. Stated a processing time of 4-6 days for the order, took over 2 weeks to arrive. There is no phone number to contact them on, only an email address and they just send back generalised responses. They use UK Mail to deliver and they couldn't get that right either - arrived 4 days late. On arrival the bike didn't even work properly. Definitley would not use again regardless of cashback.
  sarah943617 | 02 Sep 2013 Report Abuse
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Possibly my favourite online retailer. Customer service is excellent, delivery is very quick and cashback is processed extremely quickly.
  CashBackDave2013 | 11 Aug 2013 Report Abuse
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