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Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Still waiting for cashback from Dec 2023
Booked a hotel room via Agoda for early Jan and still waiting for it to be confirmed five months later. Worried that their outfit is a scam.
  faisalaqureshi | 01 Jun 2024 Report Abuse
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Agoda cashback is a scam
Didn't track cashback. Submitted a missing cashback claim. Refused as "not last click" in spite of me clicking directly from topcashback to Agoda website. Clearly they are either bait and switching users by offering cashback that never materialises, or they have technical problems that are stopping them being able to track properly. Either way, topcashback should do better in making good on these business' promises.
  tunga | 31 May 2024 Report Abuse
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Unconfirmed Cashback
Cashback unconfirmed after nearly eight months. Very much expecting the Cashback to be refused. Disappointed as I used the merchant because of the promised Cashback.
  brad18white | 29 May 2024 Report Abuse
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Cashback refused
Like many complained, Agoda is one of the cashback scams that rarely award cashback, for whatever reason they may seem appropriate (although completely false) - and there's nothing you can do about that.
  mivaul | 24 May 2024 Report Abuse
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Not one payout from Agoda
First purchase made 21st September 2023 and made numerous purchases since, have NEVER been paid out from Agoda, 1st purchase being 8 months ago which I would have thought to be ample time, raised ticket with Topcashback and they advised unable to do anything until they hear from Agoda, stopped using Agoda until a resolution and I book quite a lot of hotels a month
  low10ner | 23 May 2024 Report Abuse
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Scammers
A perfectly legitimate purchase was declined . Bunch of crooks !
  eggleman | 22 May 2024 Report Abuse
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Cashback declined after waiting 2 years :(
We booked a hotel in 2022, and just had the cashback declined... unreliable will avoid in the future.
  ponderingpoet | 18 May 2024 Report Abuse
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Will not use again
Did everything right waited months now cashback declined. Plenty of other companies more reliable than Agoda. Bye bye to them.
  Leftquidco | 24 Apr 2024 Report Abuse
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No Cashback
Cashback never materialised. Having booked well in advance, as many booking accommodation do, I couldn't raise a missing cashback claim until AFTER the maximum period (100 days?) was past. Disappointing.
  Geehead | 24 Apr 2024 Report Abuse
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Prepare for a wait..
Cashback tracked instantly, changed to confirmed after our stay, but 5 months on still waiting to change to payable.
  Neil_ABZ | 08 Apr 2024 Report Abuse
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Awful
Purchased through Topcashback link and tracked pending in March 2023. Declined in February 2024, robbed of £68.
  Greg_T | 23 Mar 2024 Report Abuse
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Straightforward cashback.
Straightforward cashback but may take 3-4 months after stay.
  willyross | 06 Mar 2024 Report Abuse
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Refused claim
I definitely clicked through before booking. Refused a legitimate claim. Was going to book again via agoda but will not again.
  Melodyyyyyyyy | 01 Feb 2024 Report Abuse
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Excellent
I had over 20 bookings with Agoda during last 2 years and had never experienced any issues with payments from Agoda.
  offshore7024 | 28 Oct 2023 Report Abuse
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Refused to pay cashback
I’m always very careful to go through the correct mechanisms to get my Cashback and specifically chose to book my hotel through Agoda because they had the best Cashback offer through Top Cashback, only for them to claim that it wasn’t the last click or something along those lines so they wouldn’t pay. Reading other reviews it seems this is a regular thing.
  Hannahswales | 27 Sep 2023 Report Abuse
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Will not use Agoda again. They reject legitimate claims.
... and drag their heels about it.
  jaaydee | 13 Sep 2023 Report Abuse
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No Problems and Fast Payment
Have used this company twice now and purchased have been tracked quickly and payment received within a couple of months. I have used them again recently and once again encountered no problems,
  1745PzA | 16 Aug 2023 Report Abuse
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Can't complain!
Really worthwhile cashback. Whilst the cashback has always been received promptly, I can never really work out the exact amount to expect but the amount is always there or thereabouts.
  Matchless491 | 05 Aug 2023 Report Abuse
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Scoundrels
Denied payout on legitimate claim
  highland_spring | 31 Jul 2023 Report Abuse
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Refused to give cashback
Refused to give cashback with no explantion after opening a missing cashback claim. I even contacted them directly for many hours, which they also refused to help. Fortunately TopCashBack stepped in and paid me the cashback anyway. But I recommend avoiding them if you expect to receive the cashback.
  jacob1 | 26 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again or recommend them
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I pernonally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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Slow to pay
Just a very slow cashback payment from this retailer,thankfully TopCashback got it sorted when they were asked to help out.
  trkbyron | 12 Jun 2023 Report Abuse
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Truly awful
Topcash back was fantastic, but Agoda is horrible and tries and lie their way out of the issue. Agoda tried to say they paid someone else but then would not tell you who!
  shr113 | 15 May 2023 Report Abuse
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