Get up to 9% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 9% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

Log in to review
Agoda Reviews
friend icon
It took 2 years for them to pay my cashback, there are others paying more & paying quickly, AVOID AGODA !!
  lezz69 | 16 Sep 2020 Report Abuse
friend icon
over a year and still cashback hasn't been paid on a 1500 spend
  66Gaia66 | 24 Aug 2020 Report Abuse
friend icon
Don't bother, spent over £1,500 with hotel bookings and had them declined. Just seems a ploy to get you to spend via them.
  hockeynic10 | 04 Jun 2020 Report Abuse
friend icon
Agoda, We are a full year on and still you haven't paid any of our 3 cashback claims. I can't help but feel if you were true to your word on this platform, you might have good reviews here. Instead they are scathing and it seems either all of these customers have colluded to make you look bad, or maybe you really are just that shocking. Please let me know whether you intend to pay my cashback within the next 12 months or if I'll need to be waiting until 2022 for my cashback? Many thanks :-)
  Helenbogan | 22 Apr 2020 Report Abuse
friend icon
Cashback did not track. 6 months waiting for retailer 'to respond'.
  avemarie | 19 Apr 2020 Report Abuse
friend icon
not only they overcharged us but also they aren't paying the cashback
  66Gaia66 | 07 Apr 2020 Report Abuse
friend icon
1 year and they still haven't paid my £84+ cashback
  66Gaia66 | 17 Feb 2020 Report Abuse
friend icon
Nearly 2 years now and still nothing! No vouchers used, cleared cache, simple hotel booking! Have issues with them on other bookings. I book £1000's with ebookers and NEVER have an issue, plus their cashback amount is generous. Avoid Agoda like the plague, especially if you make a lot of bookings
  Dipakalypse | 23 Jan 2020 Report Abuse
friend icon
Shocking, don't touch with a barge pole. I have 3 separate claims outstanding with them since March 2019. Still no payment received. Looking at other recent reviews, they seem to have no intention of honouring their agreement. Shops elsewhere folks!
  Helenbogan | 17 Dec 2019 Report Abuse
friend icon
AVOID AVOID AVOID
  snowshine | 01 Dec 2019 Report Abuse
friend icon
TERRIBLE - I have had problems with cashback every time i used them. Latest claim is taking over 7 months and still not resolved. Won't be using them again, not worth the hassle.
  rover20023 | 24 Nov 2019 Report Abuse
friend icon
The cashback never tracked. It has been almost a year now and still no sign of it being resolved. This is not the first time this has happened to me with Agoda.
  bfreeman | 16 Oct 2019 Report Abuse
friend icon
I made two bookings, Agoda only paid for one booking. Then silent for another booking which 3 times higher than the first booking.
  Jufrancie | 03 Oct 2019 Report Abuse
friend icon
Booking from way back in April (ish) tracked but never confirmed. Hard to recommend.
  OldIron | 17 Sep 2019 Report Abuse
friend icon
Awaiting 3 claims as they did not track through
  katiestaples | 24 Aug 2019 Report Abuse
friend icon
great deal quick paying
  deejaygee100 | 08 Aug 2019 Report Abuse
friend icon
Had to raise a claim and when it did come through the amount was incorrect/lower than it should have been
  Member220918382918 | 08 Aug 2019 Report Abuse
friend icon
Smooth, easy and efficient
  Alechko | 07 Aug 2019 Report Abuse
friend icon
purchase made on February '19 it hasn't been recorded and payed yet
  66Gaia66 | 05 Aug 2019 Report Abuse
friend icon
Had an issue with my CB and they resolved it quickly, excellent retailer!
  PAZ113 | 18 Jul 2019 Report Abuse
friend icon
Straightforward, no issues. Thanks.
  kdavison1957 | 18 Jul 2019 Report Abuse
friend icon
Cashback received - thank you!
  LuCass | 16 Jul 2019 Report Abuse
friend icon
50/50 if they pay or not
  harryajh | 09 Jul 2019 Report Abuse
friend icon
The cost via the TCB link was far more than going direct so any cashback would be less than going direct. However, Agoda is a terrible company and the room booked was not what was provided. No refund, no compensation. Avoid like the plague.
  nick1066 | 03 Jul 2019 Report Abuse
friend icon
hotel conformation did not come through after booking, so emailed to ask for documents to be re-sent and they refused?? hopefully the hotel will believe we have booked when we arrive
  rwood19 | 29 May 2019 Report Abuse
12345...11      View:   2550100