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Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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No Cashback
Cashback never materialised. Having booked well in advance, as many booking accommodation do, I couldn't raise a missing cashback claim until AFTER the maximum period (100 days?) was past. Disappointing.
  Geehead | 24 Apr 2024 Report Abuse
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Prepare for a wait..
Cashback tracked instantly, changed to confirmed after our stay, but 5 months on still waiting to change to payable.
  Neil_ABZ | 08 Apr 2024 Report Abuse
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Awful
Purchased through Topcashback link and tracked pending in March 2023. Declined in February 2024, robbed of £68.
  Greg_T | 23 Mar 2024 Report Abuse
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Straightforward cashback.
Straightforward cashback but may take 3-4 months after stay.
  willyross | 06 Mar 2024 Report Abuse
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Refused claim
I definitely clicked through before booking. Refused a legitimate claim. Was going to book again via agoda but will not again.
  Melodyyyyyyyy | 01 Feb 2024 Report Abuse
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Excellent
I had over 20 bookings with Agoda during last 2 years and had never experienced any issues with payments from Agoda.
  offshore7024 | 28 Oct 2023 Report Abuse
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Refused to pay cashback
I’m always very careful to go through the correct mechanisms to get my Cashback and specifically chose to book my hotel through Agoda because they had the best Cashback offer through Top Cashback, only for them to claim that it wasn’t the last click or something along those lines so they wouldn’t pay. Reading other reviews it seems this is a regular thing.
  Hannahswales | 27 Sep 2023 Report Abuse
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Will not use Agoda again. They reject legitimate claims.
... and drag their heels about it.
  jaaydee | 13 Sep 2023 Report Abuse
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No Problems and Fast Payment
Have used this company twice now and purchased have been tracked quickly and payment received within a couple of months. I have used them again recently and once again encountered no problems,
  1745PzA | 16 Aug 2023 Report Abuse
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Can't complain!
Really worthwhile cashback. Whilst the cashback has always been received promptly, I can never really work out the exact amount to expect but the amount is always there or thereabouts.
  Matchless491 | 05 Aug 2023 Report Abuse
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Scoundrels
Denied payout on legitimate claim
  highland_spring | 31 Jul 2023 Report Abuse
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Refused to give cashback
Refused to give cashback with no explantion after opening a missing cashback claim. I even contacted them directly for many hours, which they also refused to help. Fortunately TopCashBack stepped in and paid me the cashback anyway. But I recommend avoiding them if you expect to receive the cashback.
  jacob1 | 26 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again or recommend them
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I persononally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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Agoda
Failed to acknowledge cashback due... After 14 months of constant chasing, Topcashback made a monetary offer to close the case. I pernonally would never use agoda again
  StuartPunter | 16 Jun 2023 Report Abuse
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Slow to pay
Just a very slow cashback payment from this retailer,thankfully TopCashback got it sorted when they were asked to help out.
  trkbyron | 12 Jun 2023 Report Abuse
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Truly awful
Topcash back was fantastic, but Agoda is horrible and tries and lie their way out of the issue. Agoda tried to say they paid someone else but then would not tell you who!
  shr113 | 15 May 2023 Report Abuse
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Cash back not tracking most of the time...Having the troub of claiming them
Tops cash back not being tracked....
  britmike | 15 Apr 2023 Report Abuse
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Increase rate when booking via Topcashback.
When I first started booking hotel rooms with Agoda, their rates was the same as quoted directly from their website. I recently tried booking another room with Agoda, and every time I was directed to their website via topcashback, the rate per night increased by over 50%. In the end, it was cheaper to book directly with Agoda as the cashback saving would not cover the cost of the increased rate. I just wonder if other merchants do the same and therefore discourage you for using these cash back websites, its worth checking before buying.
  Whit1973 | 23 Mar 2023 Report Abuse
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Perfect
Cashback paid promptly and as always trouble free booking and very competitive on price.
  Shaunytopdog | 16 Feb 2023 Report Abuse
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Refused cashback
Wouldn’t recommend.
  murchie94 | 15 Feb 2023 Report Abuse
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Very slow so not impresssed
  mondrian | 05 Feb 2023 Report Abuse
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really good, can't fault
  John_Bentley | 22 Jan 2023 Report Abuse
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superb high and fast payer with great deals
  Saemelie7 | 16 Nov 2022 Report Abuse
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Quick payment
  offshore7024 | 16 Oct 2022 Report Abuse
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