Get up to 9% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 9% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

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Agoda Reviews
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Cash back not tracking most of the time...Having the troub of claiming them
Tops cash back not being tracked....
  britmike | 15 Apr 2023 Report Abuse
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Increase rate when booking via Topcashback.
When I first started booking hotel rooms with Agoda, their rates was the same as quoted directly from their website. I recently tried booking another room with Agoda, and every time I was directed to their website via topcashback, the rate per night increased by over 50%. In the end, it was cheaper to book directly with Agoda as the cashback saving would not cover the cost of the increased rate. I just wonder if other merchants do the same and therefore discourage you for using these cash back websites, its worth checking before buying.
  Whit1973 | 23 Mar 2023 Report Abuse
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Perfect
Cashback paid promptly and as always trouble free booking and very competitive on price.
  Shaunytopdog | 16 Feb 2023 Report Abuse
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Refused cashback
Wouldn’t recommend.
  murchie94 | 15 Feb 2023 Report Abuse
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Very slow so not impresssed
  mondrian | 05 Feb 2023 Report Abuse
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really good, can't fault
  John_Bentley | 22 Jan 2023 Report Abuse
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superb high and fast payer with great deals
  Saemelie7 | 16 Nov 2022 Report Abuse
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Quick payment
  offshore7024 | 16 Oct 2022 Report Abuse
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very good service
  cleanwalker | 14 Oct 2022 Report Abuse
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Utter garbage! Claimed that my transaction had "failed to track" despite providing full details. Most of the other recent reviews tell a similar tale. Clearly, this merchant, at best, has serious tracking issues that it is failing to address - at worst, it is deliberately crooked. Use another agent - there are plenty of them!
  scoobysnack | 23 Sep 2022 Report Abuse
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4 manual cashback claims. All declined. This was the response - After looking into your claim further for you, I am sorry to tell you that your claim has been declined as the network has not identified ourselves as the last referral to the merchant’s site and this transaction. Fuunny how it suddenly tracks correctly with the lower cashback rates. I would highly recommend using with caution. This is a company that is not to be trusted especially with higher cashback rates.
  hAnZ | 07 Sep 2022 Report Abuse
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over 23 weeks of waiting, I do not recommend it
  Szulerus | 17 Aug 2022 Report Abuse
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Good,but payout could be quicker.
  jazzyb1 | 24 Apr 2022 Report Abuse
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all declined -not using anymore,,avoid
  cibo | 27 Mar 2022 Report Abuse
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Terrible - booked 5 days hotel break to Paris in September for December. Only booked through Agoda as was cheapest option with the cash back offer. Just notified today to say they rejected the cash back. Very disappointing and I will not book with them again.
  alun_parry | 20 Jan 2022 Report Abuse
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didnt track, refused my claim, even though 3 other providers worked!
  joegrant | 17 Dec 2021 Report Abuse
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Declined cash back after almost 1 year and countless claims for missing cash back. Avoid for booking your hotels!!
  mackum40 | 06 Jul 2021 Report Abuse
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1yr and counting to get money paid. Despite having tracked OK. Best off going to a better hotel booking site.
  Junglejames | 01 Mar 2021 Report Abuse
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Paid out quickly, very happy.
  clares1974 | 23 Jan 2021 Report Abuse
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Declined the Cashback after 9 months! Stay away!!
  mackum40 | 21 Jan 2021 Report Abuse
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Almost a year and no payout!
  vapeyjoe | 15 Dec 2020 Report Abuse
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Didn't track. Raised a claim and it took almost 3 years for it to be resolved.
  cetrimide | 20 Nov 2020 Report Abuse
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Took over 10 months for payout
  Ree 123 | 22 Sep 2020 Report Abuse
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I booked the accommodation on 2 January 2019 and have only just received the cashback for it nearly 2 years later. Would not recommend Agoda for cashback. But thank you customer services for helping me get it and not giving up.
  mozartova1 | 22 Sep 2020 Report Abuse
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Took over a year and half to receive my cashback having got left in limbo in my claims process. Other merchant i have used appear to have been more effective. I'd approach their offers with caution in the future.
  Le_Roi | 16 Sep 2020 Report Abuse
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