Get up to 10% of your purchase back when you shop with Agoda Join TopCashback Free
Get up to 10% of your purchase back
when you shop with Agoda

Agoda Reviews

While it is fair to say you will find some negative Agoda reviews below, plenty of positive remarks have been left by our members. While some people have complained about their cashback not tracking, others who have booked with the hotel service through us have clearly had no such issues. Some of the feedback you will find includes “perfect, paid on due date — no complaints from me”, “confirmed and payable within five months” and “cashback confirmed and payable within specified period”.

You will also find positive Agoda review feedback about the deals available on the Agoda site and the service provided by them. Our members have said such things as “great deals on hotel accommodation”, “great bargains to be found”, “good company with some fantastic rates. Very reliable” and “good value for money”. If you take a look on Trustpilot, you will find the vast majority of customers who have left reviews have been very complimentary, with comments including “easy and clear to book with competitive rates”, “best thing ever” and “best price and easy for booking”.

Log in to review
Agoda Reviews
friend icon
Shocking, don't touch with a barge pole. I have 3 separate claims outstanding with them since March 2019. Still no payment received. Looking at other recent reviews, they seem to have no intention of honouring their agreement. Shops elsewhere folks!
  Helenbogan | 17 Dec 2019 Report Abuse
friend icon
AVOID AVOID AVOID
  snowshine | 01 Dec 2019 Report Abuse
friend icon
TERRIBLE - I have had problems with cashback every time i used them. Latest claim is taking over 7 months and still not resolved. Won't be using them again, not worth the hassle.
  rover20023 | 24 Nov 2019 Report Abuse
friend icon
The cashback never tracked. It has been almost a year now and still no sign of it being resolved. This is not the first time this has happened to me with Agoda.
  bfreeman | 16 Oct 2019 Report Abuse
friend icon
I made two bookings, Agoda only paid for one booking. Then silent for another booking which 3 times higher than the first booking.
  Jufrancie | 03 Oct 2019 Report Abuse
friend icon
Booking from way back in April (ish) tracked but never confirmed. Hard to recommend.
  OldIron | 17 Sep 2019 Report Abuse
friend icon
Awaiting 3 claims as they did not track through
  katiestaples | 24 Aug 2019 Report Abuse
friend icon
great deal quick paying
  deejaygee100 | 08 Aug 2019 Report Abuse
friend icon
Had to raise a claim and when it did come through the amount was incorrect/lower than it should have been
  Member220918382918 | 08 Aug 2019 Report Abuse
friend icon
Smooth, easy and efficient
  Alechko | 07 Aug 2019 Report Abuse
friend icon
purchase made on February '19 it hasn't been recorded and payed yet
  66Gaia66 | 05 Aug 2019 Report Abuse
friend icon
Had an issue with my CB and they resolved it quickly, excellent retailer!
  PAZ113 | 18 Jul 2019 Report Abuse
friend icon
Straightforward, no issues. Thanks.
  kdavison1957 | 18 Jul 2019 Report Abuse
friend icon
Cashback received - thank you!
  LuCass | 16 Jul 2019 Report Abuse
friend icon
50/50 if they pay or not
  harryajh | 09 Jul 2019 Report Abuse
friend icon
The cost via the TCB link was far more than going direct so any cashback would be less than going direct. However, Agoda is a terrible company and the room booked was not what was provided. No refund, no compensation. Avoid like the plague.
  nick1066 | 03 Jul 2019 Report Abuse
friend icon
hotel conformation did not come through after booking, so emailed to ask for documents to be re-sent and they refused?? hopefully the hotel will believe we have booked when we arrive
  rwood19 | 29 May 2019 Report Abuse
friend icon
I refuse to use this company anymore and will only use e bookers as they actually pay what they say they will. I would advise anyone to steer well clear of agoda at all costs!!!
  Wanno1 | 27 May 2019 Report Abuse
friend icon
Claims didn't track, took 2 years for one to be resolved and the other one was declined for no good reason. Won't be using them again.
  natahalondon | 07 May 2019 Report Abuse
friend icon
Very poor experience - needed a lot of nudges
  DaveTCB | 25 Apr 2019 Report Abuse
friend icon
took much much longer than estimated date to receive cashback. It was roughly 10months before this became payable
  Elle4189 | 23 Apr 2019 Report Abuse
friend icon
great deals on hotel accommodation... :-)
  carracam | 23 Apr 2019 Report Abuse
friend icon
Thru TCB, I've recently used Agoda on 4 occasions. Two didn't track so had to put in manual claims which came back the other day as 'cannot be traced'. The other two were declined. Hence, not only do I not trust them via TCB, but I will not use them at all and go through other hotel merchants that I've not had issue with over the years (hotels.com, expedia for instance). Very poor in my opionion and they've lost my custom due this.
  C45hI5TheW0RD | 12 Apr 2019 Report Abuse
friend icon
Took me over a year to get the cashback. Extremely Disappointing.
  CAFCASH | 05 Apr 2019 Report Abuse
friend icon
Awful. Have used Agoda 3 times now and cashback has not been tracked every time. Have had to open a case and chase for payment for months every time. Won't use them again.
  rover20023 | 30 Mar 2019 Report Abuse
1...34567...11      View:   2550100