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American Express Reviews

Reviews and experiences from TopCashback members who have shopped with American Express. Log in to review

American Express Reviews
	declined After being targeted repeatedly with special offers (by email from CB) and considering a new credit card anyway, I applied for one promising 70 CB. The application was successful but didn't track, and when I submitted a missing CB claim it was swiftly declined with the explanation of not being able to link the application to CB, in fact apparently to "another site". I am very careful re cookies etc and had not visited any "other sites", and yet that's it: AE are judge and jury of the opaque system in use, and I have been bamboozled. Despite obviously having to accept that CB is never guaranteed this definitely feels unethical and dodgy. I intend to cancel the card.
	topsu \| 07 Nov 2024 Report Abuse
	Rejection after rejection No payout even though you have done all the right things.
	diaozhuxi \| 24 Oct 2024 Report Abuse
	They don't pay. I am pro cashback so I use another browser and know the rules and don't have problem with usually so this is the refusing to pay.
	W11236843 \| 16 Oct 2024 Report Abuse
	Doesn't pay Will claim nebulous reasons to try and reject cashback, even if you go straight through the process via TopCashBack. Total waste of time and effort.
	Member11116825708159 \| 10 Oct 2024 Report Abuse
	Paid exactly after 3 months Paid exactly after 3 months
	jainvis \| 23 Sep 2024 Report Abuse
	Waste of time Cleared all the cookies, did all the stuff you should, I've been a member of TCB for a long time so I know how it works and as this was for £70 and I didn't want to miss out. Ordered card in January, after much chasing told in September they weren't paying out. I really wish I'd done refer a friend via Amex direct because at least I would have got some points. Really, really dissatisfied.
	kooks65 \| 19 Sep 2024 Report Abuse
	Takes ages and doesn't pay out correct amount Followed all instructions. Waited more than 3 months and got no updates. I was paid out less than half of the expected amount, which then TopCashback paid out the rest as a gesture of good will.
	ss1067 \| 18 Sep 2024 Report Abuse
	They won’t pay Followed instructions, signed up. Used card Nothing. It’s a con
	slated \| 11 Sep 2024 Report Abuse
	Doesn't track, doesn't pay Yet another TCB retailer who have no intention of paying the cashback advertised
	DTS78 \| 04 Sep 2024 Report Abuse
	Won’t pay up Went through the TopCashback link for £40 and they’re saying the money was taking by another company. Someone has just made a referral commission off me when it should be me getting paid. I’d avoid
	oliverdykes \| 04 Sep 2024 Report Abuse
	They won't pay up Been in a months long battle to get them to pay up, and they still haven't. I love my AMEX and love TopCashback but would not recommend going through TopCashback to obtain one, it's a complete farce.
	danparkin10x \| 26 Aug 2024 Report Abuse
	Didn't track It didn't track, I did a manual claim and 8 months later still waiting. I do love my Amex card with all the points I can transfer for airline miles however I don't think I'll bother wasting my time go through a cashback site if I were to apply again.
	kooks65 \| 17 Aug 2024 Report Abuse
	I don’t believe they pay If you want an Amex anyway then fine but don’t bother if the Cashback is important to you. Amex refused to pay Cashback separately for both myself and my partner. Topcashback tried to say there were various reasons this did not work but we had done everything correctly. I just don’t believe that they ever pay out.
	alasdairhelliwell \| 14 Aug 2024 Report Abuse
	Amex refused to pay and closed the claim They just refused to pay the cashback despite I have opened the account through TopCashBack link and done everything correctly. I think they sometimes accept if the amount is like £10 but if the amount is high, you get nothing. I wouldn't bother getting an Amex if there was no cashback because I found no one accepts Amex because of their high commissions. After a while I found myself carrying a second card to make payments. So why should I bother? Wide usage of those types of cards not good for community because shops are raising prices because of their high commissions. I just cancelled my Amex and will never come back again.
	taylann \| 25 Jul 2024 Report Abuse
	fought to get half of cashback promised I signed up to the American Express gold card which was advertsied as £70 cashback if you met the criteria. I met all criteria but only received £10 cash back. I queried this, and it went back and forth. Yesterday I was offered £35 - half of what was promised. I appreciate I could have continued to query this, and maybe got what was owed, but it had taken 6 months already to get to this point, and frankly U didn't have the energy or time to keep chasing. It's dissapointing becuase the service from American Express has otherwise been good.
	FfionPaschalis \| 21 Jul 2024 Report Abuse
	Paid out as expected Didn't track for some reason, but sent a missing transaction claim which got accepted 3 months later. Paid out shortly after.
	Rawrzy \| 29 Jun 2024 Report Abuse
	Refused to honour my claim After raising a missing cashback claim I was very disappointed to find that American Express refused to honour it even though I had followed all of the rules. The reason they gave was that I had been to their website multiple times, but this was only because pages failed to load correctly multiple times. And I made sure I had gone from Top Cashback each time. Very poor for a company that advertises its customer service.
	Craig_Hall \| 17 Jun 2024 Report Abuse
	Used to be reliable but not any more Looking at the recent reviews there seems to be a pattern here. I also cleared all cookies and followed the procedure. As with the previous reviewer I was declined cashback because another merchant was recorded other than TCB. Not possible!
	cpandy \| 13 Jun 2024 Report Abuse
	Rubbish Declined to pay even though I followed the process. Apparently another merchant was recorded other than TCB which is impossible. I wouldn’t bank on getting paid if you decide to apply for a card and go through TCB
	danbcn \| 13 Jun 2024 Report Abuse
	No cashback I never count on it paying out so not surprised when they didn't payout even when I did it by the book.
	iancoll14 \| 13 Jun 2024 Report Abuse
	DOES NOT PAY Take out a card with a huge Annual Fee - £100 cashback - DECLINED - do not expect any Cashback.
	TelfordWolf \| 12 Jun 2024 Report Abuse
	Doesn’t track and doesn’t psy Didn’t track. Lodged claimed. Supplied extra details as requested. Claim rejected. 1 star as 0 wasn’t an option. On a side note also found many places won’t accept it
	slated \| 12 Jun 2024 Report Abuse
	DID NOT TRACK I did 2 different transactions both did not track! also look at the feedback newwest first none track then once you submit a claim they tell everyone you didnt use topcashack first!
	jamesdawson70 \| 31 May 2024 Report Abuse
	See if anywhere else offers similar benefit Topcashback has been working ok for me generally speaking, so when I had similar cash back on applying for AmEx, I used topcashback. All I can see if that it did not work and I had to chase for feedback, unlike other smooth experiences I’ve had. So I would say for similar benefit, don’t bother doing so via here as it may not work.
	ziyangao \| 24 May 2024 Report Abuse
	One of the companies that doesn't like paying cashback Opened an account through topcashback, refused cashback a few months later using the usual excuse of "unable to identify that TopCashback were the last referral to this sale". Now I have been on TCB for a long time with over £5655 cashback so far, so I do know if they are just making excuses to not pay up.
	Sarkhail \| 23 May 2024 Report Abuse

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