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Get up to 3% of your purchase back
when you shop with AO.com
AO.com Reviews
Reviews and experiences from TopCashback members who have shopped with AO.com.
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AO.com Reviews
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Very impressed with the whole ao experience, politeness and helpfulness of all staff from start to finish. I have already recommended ao to friends and family. Unable to rate products yet as my kitchen is at this moment being installed.
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carolkav | 26 Nov 2014
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Cashback tracked quickly. I bought my new washer dryer from AO.com because I heard about its supposedly great customer service. Service was average at best - I also disliked that they do a hard sell on extended warranty even BEFORE your appliance is delivered. Apparently this is standard practice. They call you to ask you questions about delivery (which has already been provided online) but really they just want to sell you an extended warranty. The guy who called me said that "you can opt out" and I suspect that lots of people unknowingly sign up for this and may not check their credit card statement well enough to know that they have been charged. I immediately asked to "opt out" because my appliance came with a 5-year manufacturers warranty.
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Zana711 | 09 Nov 2014
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Really great company. Ordered a microwave sunday evening, had it delivered next day! Awesome. Also bought a cooker and hob from here. Thought customer service like this no longer existed! Cashback claim was straight forward and honoured relatively quickly.
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Helen_Cobley | 01 Nov 2014
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The service from ao.com outside of the cashback was great. Delivered on time with courtesy calls on the day to say they were on the way.
However the cash back paid was not what was advertised at the time for a Bosch washing machine.
A claim was lodged which was rejected with no explanation which negates the otherwise great customer service.
I need to fill our new house with other new appliances and am now looking at other vendors.
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kventura | 22 Oct 2014
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Didn’t track automatically but paid out after submitting missing cashback claim. Took about 3 months in all. Not bad but needs to be quicker.
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mistersneezy | 08 Sep 2014
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Didn’t track automatically but paid out after submitting missing cashback claim. Took about 16 weeks in all. Not bad but needs to be quicker.
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mistersneezy | 17 Aug 2014
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Easy online ordering, next day delivery. Cashback tracked immediately and payable in 31 days. Excellent.
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fizzbang | 13 Aug 2014
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Tracked quickly and paid quickly (within 4 weeks) One thing with these guys, they will bombard you with emails, but that is what spam filters are for !!
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Simonc65 | 05 Jul 2014
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Still waiting for cashback to be tracked for 13 weeks now? Not looking good on the cashback front but apart from that AO have great prices and the delivery service is fantastic....so I can't moan too much!!
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wougle | 29 Jun 2014
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Tracked and went to payable very quickly. Wish all transactions were like this. Easy ordering and very pleased with product. Would shop here again
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javicjo | 25 Jun 2014
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Customer service and product prices deserve praise. Unfortunately no sign of any cashback.
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n18lld | 31 May 2014
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No problems with cashback YET although I am a little perturbed by the comments of previous reviewers - hopefully, they have sorted out the problems with tracking by now. However, the product was an excellent price with next day delivery which was very impressive and I would order from them again. Just beware of the extended warranty - within an hour of receiving my product, I received a call from AO trying to sell me an extended warranty...without being too clear on the fact that this was an extended warranty - they made it seem as though it was part of the normal guarantee until they confirmed direct debit details, at which point I realised that this was an extra warranty and not something I wanted to pay for. Apart from that attempt at hard sell, this was a great experience - a good product at a good price, with excellent delivery times.
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ddicks | 26 May 2014
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I bought my item from Appliances online as it offered the cashback, otherwise I would have gone to another retailer. After having to submit a claim AO.com have said that I bought it through a different website. THIS IS NOT THE CASE!! No cashback for me - an unhappy customer who will not be repeating business with them again. I bought an expensive product which I am happy with but sadly this has left a bad taste in my mouth.
I have used them before several times and found them to be very good. However, they must have changed their customer services outlook! :-( I will be looking around in future. BEWARE !!!
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Lara99 | 18 May 2014
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This is the second site I have visited via cashback that didn't allow me to enter details when ordering online so had to telephone the companies directly - however both were good deals and excellent service. Just have to wait and see if cash back comes through.
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| 28 Feb 2014
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Although the company offers excellent customer service and the best prices around the same cannot be said for the cash back experience. My purchases never tracked and I always have to file a missing cash back claim. It amazes me that a company can get some things so right yet on the other hand get things so wrong.
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buzztop | 23 Feb 2014
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Tracked and went to payable very quickly. Wish all transactions were like this. Easy ordering and very pleased with product. Would shop here again.
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lesanne115 | 22 Dec 2013
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Very impressed by this company with regards to customer services and delivery. I put my order on the Eco delivery (a time when they were in my area to save a special delivery) and they said between 7am and 7pm. It was delivered at 7am - great for someone working! The delivery men were great and so far no complaints at all and would definitely use again. Just awaiting the cashback going through its journey now, but so far so good
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JANBARM1 | 07 Dec 2013
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good price . too long for cashback
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suri08 | 27 Nov 2013
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Very quickly tracked and payable within a week. AO experience was very good delivered dishwasher within 48 hours.
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youdo | 12 Nov 2013
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Superb - they were cheaper than anyone else by £40, free delivery within 48 hours and on a Sunday - they phoned me that morning to say when they'd be there within a 1 hour timeframe, which they met, and the delivery/installation guys were fantastic. As the icing on the cake my cashback tracked almost immediately and was payable in under a week!
Incredible service, delighted.
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RSteve | 10 Nov 2013
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Item arrived exactly when expected and cashback tracked with no problems. I would use again
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Sanj1966 | 07 Nov 2013
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Casback tracks ok. A little slow to reach payable but not as bad as many others.
Great service from AppliancesOnline, cannot rate them highly enough.Other suppliers could learn alot from this company.
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bluebunny | 25 Sep 2013
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Took 13 weeks to reach payable stage almost twice the estimated period of 7 weeks, but not too long to wait, so still satisfactory.
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The_Enforcer | 29 Jul 2013
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Bought twice from appliances online, in each case the cash back tracked quickly and became payable within the advertised timescales. Would definitely use again.
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pmcooper216 | 01 May 2013
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