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Get up to £9.43 of your purchase back
when you shop with Asda Groceries

Asda Groceries Reviews

Reviews and experiences from TopCashback members who have shopped with Asda Groceries. Log in to review

Asda Groceries Reviews
	Tracked at zero, stayed like that for just over a month and then went straight to payable at the correct amount of £10.50. Really really pleased, especially after all the bad reviews I read.
	kjarvis984 \| 06 Sep 2014 Report Abuse
	We have shopped at ASDA several times through TCB in recent months. Twice it did not track at all & the rest of the time tracks at £0.00. No problem using other merchants on TCB so the problem lies with ASDA - not good & not a good advert for Top Cash Back!
	irdalan \| 03 Sep 2014 Report Abuse
	Item not tracked, manual claim rejected despite providing required information. Poor service like their products! Won't be using Asda again in any capacity
	piemashandveg \| 02 Sep 2014 Report Abuse
	Cashback not tracked. Seems strange that a lot of people are having this problem with Asda.
	eileenpull \| 27 Aug 2014 Report Abuse
	As most other people on here, my cashback did not track. Missing cashback claim submitted.
	janeupperton \| 27 Aug 2014 Report Abuse
	Unable to even access the website through Topcashback. Total waste of time. Asda should not advertise on this site if they are not willing to allow customers to access their stores. It is extremely annoying to try endlessly to get into their site and then every time you're kicked out, there's a perky message from Topcashback that flashes up saying "your visit has been recorded". That's a joke surely!!!
	\| 15 Aug 2014 Report Abuse
	Rubbish. No cash back and no explanation.
	sanchosser \| 07 Jul 2014 Report Abuse
	Was eventually told that I didn't qualify for cashback though not why - given that I went straight to the site from tcb it seems a bit of a con. Won't bother again. useless of asda and tcb clearly are not interested in customer service
	\| 18 Jun 2014 Report Abuse
	Has not tracked,put in a claim,nothing seems to track lately!also didnt find the food as nice as tesco.
	donnagriff12 \| 07 Jun 2014 Report Abuse
	Just under 3 weeks from purchase date and cash back has been paid out. Cannot fault this retailer, just a pity only for first time purchase only :(
	MagnoliaCottage \| 02 May 2014 Report Abuse
	Very poor. Don't deliver what is ordered bring lots of substitutes and change prices after you've ordered. Tesco are much more honest.
	knoyland \| 30 Mar 2014 Report Abuse
	My order did not track at first - maybe due to purchasing a delivery pass with order? Contacted customer support who asked me to wait two weeks then the money appeared in my account.
	\| 15 Mar 2014 Report Abuse
	Cashback rejected from purchase on 24th December
	alowrie1506 \| 04 Feb 2014 Report Abuse
	Can mirror recent comments, new customer, cash back not paid, still waiting to hear back from TopCashBack but this is so slow, I think newer reviews should default to the top of review screen so that potential customers are aware of most recent findings.
	1jim \| 04 Jan 2014 Report Abuse
	Very disappointed by Asda, cashback not tracked, took 3 months for them to come back with no order reference found and declined the cashback
	cashbackonshopping \| 29 Nov 2013 Report Abuse
	Asda customer service is the worst I have experienced of any large company. I tried to return the item. I called the customer service twice spending 15 minutes talking to them each time. Both times they said they would arrange collection. It never happened. When I wrote to complain they called me to apologies, but that was it! Never collected it! How bad can you get.
	kryton \| 22 Nov 2013 Report Abuse
	Ordered over a month ago, was promised 15 pound for new customers on orders over 50 pounds, got cashback but only 5 pounds at the end. Im glad they paid but 10 pounds is a huge difference... rip off!!!
	orzo \| 21 Nov 2013 Report Abuse
	Order never tracked. Had to wait for TCB to process my claim. Three months on, still waiting for £5 cashback to show on my account. Won't be using again.
	LJS \| 09 Oct 2013 Report Abuse
	after spending nearly £40 on groceries and waiting over a month for it to even be confirmed the merchant has declined my cashback, I was going to shop with Tesco as well wont use asda online again for shopping very poor. I changed my order after I was on top cash back but that shouldn't be any reason to decline me after all I still spent the required amount.
	\| 07 Oct 2013 Report Abuse
	submitted cashback 29th jan 2012, spent £78.21, my cashback was £5.00....SILL WAITING. july 2013. spent £166.90, my cashback was £5.50....STILL WAITING.....THEY DONT PAY UP...
	artfitz \| 26 Sep 2013 Report Abuse
	I have put my order through for nearly 1 month, and yet no signs of cash back! Not very impressed as Amazon and P&O have already confirmed and were done last week! Welldone Asda! In relation to the products received, yes you ask not to have substitutes, although, if you order turkey and the cut is not available, turkey should still be delivered not HAM!!! Don't they have a brain?
	Nathalie21 \| 08 Sep 2013 Report Abuse
	just spend £50 online shopping with asda now to receive an email saying cashback given when paid with asda credit card or asda cash credit card GRRRRRRRRRR what a rip off and there was no £2 deliveries and no other discount first and last online
	coleen_browne \| 01 Sep 2013 Report Abuse
	I ordered through Asda because of the topcashback. I used them to stock up on chicken wings for my dog (he eats well), so was well over the £35 limit required to get cashback. Great: That translates into free delivery! Turns out they didn't have enough chicken to fill my order (I ordered 6 packets - not THAT much!) but didn't tell me. Instead, they show up with less than half my order. Because they only charged me what they could deliver, my order dropped below the £35, and the delivery fee ended up being more than 10% of my order cost. I am left without the groceries I wanted, paying more than I wanted to, without the cashback, and now that I have made my first order with Asda, I am not eligible for any more first-time-buyer cashback deals with them. That is, I lost out on every single one of the reasons I ordered from them. Not happy, and will not order from them again.
	nesburrito \| 02 Aug 2013 Report Abuse
	I have tried the cashback link to ASDA twice, they all failed, and there are no answer when I complained the missing cashback
	optidrive \| 02 Jul 2013 Report Abuse
	Asda did not pay my new customer cashback claim, even though I opened an account to do my first grocery shop. Not impressed. Top Cashback did everything they could but Asda refused to pay up. The fresh food in the delivery was very below par and there were a lot of substitutions and unavailable items. Will NOT be using Asda again.
	\| 30 May 2013 Report Abuse

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