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Asda Direct Reviews

Reviews and experiences from TopCashback members who have shopped with Asda Direct. Log in to review

Asda Direct Reviews
	Cashback amount showed almost immediately. Should have become payable in April 2012 however I am still waiting!!
	z3lady66 \| 08 Oct 2012 Report Abuse
	Still waiting for cashback from September 2011 even though have put in claim. Apparently still waiting for funds to come from Asda even though transaction has been confirmed.
	Ja_Ha \| 07 Oct 2012 Report Abuse
	Tracked quickly. However has been confirmed for ages with a payable date for the end of May and still no cashback received.
	ukdarrenfan \| 05 Oct 2012 Report Abuse
	Didn't track. Sent off tracking claim. Still waiting months later for confirmation. Have also purchased something from ASDA through quidco. Same poor experience of ASDA. Waste of time expecting cashback.
	Davey_J \| 04 Oct 2012 Report Abuse
	Spent £460 on furniture and cashback tracked at zero, Not happy at all as can't put a claim in as too late now.
	Welshgal \| 29 Sep 2012 Report Abuse
	at first I received all cashbacks from asda but Ive been waiting since June for various cashbacks and some more since but no payments have been made. How do I get my cashback? Ive not claims but Asda have yet to resolve the matter :-s
	yasminayubiqbal \| 27 Sep 2012 Report Abuse
	Item tracked fine, but it should have been payable 4 months ago. It seems that ASDA DO NOT PAY CASHBACK - Read the most recent reviews, NO-ONE is receiving their money. AVOID ASDA.
	abc1234 \| 26 Sep 2012 Report Abuse
	What a joke, I had to make a claim to get the cashback added and it was then confirmed and due to be payable at the end of May, still waiting. AVOID ASDA AT ALL COST.
	dizzzy \| 26 Sep 2012 Report Abuse
	Cashback confirmed, but as yet not payable (since end April).
	nat \| 25 Sep 2012 Report Abuse
	Good honest merchant - fair cashback and tracked and paid without issue
	batjamboree1 \| 24 Sep 2012 Report Abuse
	After waiting 7 months my cashback has been declined Asda (or their agents) saying 'Order ref format not recognised' the order ref number was the one in the e-mail sent to me by Asda, now Topcashback are saying 'Unfortunately, following a resolution such as that provided we are unable to look into your claim further with the merchants network.' Topcashback you are as bad as Asda!
	philgreen1949 \| 24 Sep 2012 Report Abuse
	I found the whole transaction very good. Thank you Topcashback
	mandhtea \| 23 Sep 2012 Report Abuse
	Appauling, ASda are unreliable and will come up with any excuse not to pay cashback, please dont rely on it.
	\| 20 Sep 2012 Report Abuse
	Made purchase on line. Paid immediately. Received e.mail 1 day later informing me items not in stock and that "It may take up to 10 days for the refund to show in your account." I asked for money in my account same day OR money in my account in 10 days with interest. Agent was unwilling to be of any help other than offering me an address to write a letter. I'll stick to Tesco in the future!
	glennhodg \| 17 Sep 2012 Report Abuse
	Although tracked quickly with estimated payable date in May, there is still no sign of cashback payment in September!
	sentipedeus \| 15 Sep 2012 Report Abuse
	DREADFUL! AVOID! Ordered Hardback Book which they shipped WITHOUT ANY padding at all, they just put it in a thin plastic bag! The cheap local courier rang the doorbell but did not even wait 3 seconds before throwing the book through the letterbox to fall a metre to a hard floor! As a result of the cheap, inadequate packaging and careless, clumsy handling by the unprofessional courier the book was badly damaged! When I phoned up to complain they were obstructive, uncaring and unhelpful! They would not accept a complaint over the phone and have NO FACILITY for registering complaints online or by email! The ONLY way you can complain to this ONLINE ONLY business is by old fashioned Letter sent by snail mail! STRANGE that an ONLINE ONLY company cannot be contacted online, (whether with quires or regarding poor service or damaged, defective goods)! You have to draw the conclusion that they are ACTIVELY trying to AVOID complaints by making it slow and difficult to actually register one in the first place! As for the cash back; it is now 2 Months PAST the payable date and it has not even moved from pending to confirmed let alone become payable! looking at the Merchant Statistics on TopCashBack shows that this merchant has NEVER MADE A SINGLE PAYMENT!!! This is very suspicious and you'd have to think that it's now likely they will NEVER pay up! CONCLUSION: Inferior, inadequate packaging, unfit for purpose to protect the goods! Cheap, uncaring, unprofessional courier service that carelessly mishandles, abuses and damages your parcel! Extremely POOR communications with NO WAY of making a complaint easily, as they have NO FACILITY for being contacted online, refuse to accept or action complaints made by phone to their so-called helpline, and force you to write an old fashioned letter and send at your expense by SNAIL MAIL! a COMPLETE DISGRACE to Cusotmer Service and Online Retailing! They should be ashamed of themselves! AVOID at all costs and use one of the more establish
	MisterHappy \| 10 Sep 2012 Report Abuse
	excellent
	leopardprint \| 10 Sep 2012 Report Abuse
	Never again, should have been payed in May and still waiting.
	dizzzy \| 08 Sep 2012 Report Abuse
	Thanks to cashback. Really works and very easy to save money.
	shopogolic \| 04 Sep 2012 Report Abuse
	George website is either not updated sufficiently or there is inaccurate counting being done in the warehouse. item required was shown as in stock, payment was made, email confirmation of order received was sent by ASDA but no notification that stock was off sale until after their estimated delivery days had expired. garment ordered was required for a funeral! the only saving grace was that the refund hit my account quickly.
	beckers1974 \| 03 Sep 2012 Report Abuse
	Purchase made March 20th. Cashback has been verified but still not paid. It is only a small amount, but doubt I would use them again.
	annakerr \| 02 Sep 2012 Report Abuse
	Do ASDA direct actually pay cashback? I have a very large (>£100!) claim outstanding. Is confirmed, payable date 30th April! Don't expect your money. I'm going to chase ASDA customer services.
	NickJennings \| 27 Aug 2012 Report Abuse
	Asda cashback tracked for a purchase in May. A few days ago the amount changes to zero. But I can't submit a missing cashback claim because the purchase was over 100 days ago. Be aware that this can happend when using Asda Direct - no cashback and no way of making a claim means a poor user experience all round. Top Cashback, please review your policy for when the merchant changes the amount to zero after 100 days have passed!
	wheezyb \| 26 Aug 2012 Report Abuse
	Estimated payable date 31st July.... 17th August, Pending... Hurry up!
	dan262 \| 17 Aug 2012 Report Abuse
	Still haven't been paid for my purchase made on 12 March 2012. Won't be using ASDA Direct again unfortunately......
	ceramics_queen \| 17 Aug 2012 Report Abuse

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