Get up to £36.00 of your purchase back when you shop with Confused.com Car Insurance Join TopCashback Free
Get up to £36.00 of your purchase back
when you shop with Confused.com Car Insurance

Confused.com Car Insurance Reviews

A great service, a quick and accurate car insurance comparison and competitive prices are just some of the reasons why TopCashback members love to use Confused.com to get a car insurance quote.

When looking through the reviews our members have left, it is easy to see that they are impressed with Confused.com’s simple, user-friendly website, the competitive prices offered for cover and how easy it is to buy insurance through them. What’s more, many also comment on how quickly the cashback they earned became payable.

These thoughts are backed up by the positive Trustpilot reviews left by people who found a cheaper price for their insurance than they paid for the same cover the previous year. Confused.com are also praised for their professional service and the fact they provide the basic information needed for you to weigh up your cover options right away.

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Confused.com Car Insurance Reviews
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Refused cashback and gave no explanation
Don't rely on Confused.com as, in my case, the cashback influenced my decision, but it was subsequently refused. I raised the ticket with customer service, but Confused.com refused to provide a reason for the cashback refusal. I will not be using them again and recommend you only use them if their cashback is not important for you.
  iraandoleh | 10 Oct 2023 Report Abuse
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DONT EXPECT YOUR CASH ANYTIME SOON
after 4 months waiting for just the uplift nothing happened. I had to argue with TCB for them to pay me….
  Maidstone83 | 05 Oct 2023 Report Abuse
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Once burned
Cashback declined, will never use this worthless company again.
  TMA74 | 04 Oct 2023 Report Abuse
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Pants!
These guys always give you the runaround, they make it their utmost priority to do so, every single time. You always have to lodge a missing cashback claim for them to pay out.
  jugheadjones | 22 Aug 2023 Report Abuse
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Dont please just dont
I purchased car insurance following all the conditions listed in January 2023 and after multiple messages sent regarding my cashback it was finally listed as confirmed in July but now we're in August and still not payable so that's 6 months
  Woodsy154 | 11 Aug 2023 Report Abuse
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1 Year still in pending
After nearly one year after tracking it shows in my dashboard as "PENDING" with the small writing on bottom ""This merchant initially tracks at a lower rate. When the merchant has checked the purchase they will uplift the cashback value to the amount offered."" Please AVOID
  meganeuk | 11 Jul 2023 Report Abuse
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Didn't pay up - complete con
I went through topcashback for car insurance for two cars in the household in Nov 22. I was expecting £38 for both cars. There was no reason in my eyes why the cashback was declined despite me querying with topcashback customer service. Just seems like a con to me....
  vezy78 | 04 Jul 2023 Report Abuse
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Absolutely Rubbish - 8 months to get cashback
If you don't mind waiting 8 months to get your cashback from these cowboys then go ahead, kept chasing up with this site TCB and only just been resolved (25/6/23) - insurance bought and paid for in full i November 2022.
  Tonyboal | 27 Jun 2023 Report Abuse
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Cashback rejected
Followed the instructions, created a quote, cashback tracked but rejected. Will not be buying anything from confused.com again
  Member589199214517 | 12 Jun 2023 Report Abuse
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Excellent Price and Cashback
Took a while but £40 cashback what's not to like
  MaxDoberman | 26 May 2023 Report Abuse
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Genuine Cashback Rejected
Both my home insurance and car insurance were rejected after months of wait. Avoid.
  asima3 | 16 May 2023 Report Abuse
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Declined after 9 months
No explanation why my claim was declined. Valid insurance, everything as per rules. 9 months later declined. Won't recommend or use again. Takes too long to process and then you get nothing.
  Gomorrah | 15 May 2023 Report Abuse
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Paided
Paid as expected. Thanks.
  23rdian | 14 May 2023 Report Abuse
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Will leave you confused.com
Don't waste your time with this company as I used them in December 2022 and I'm still waiting for it to pass the pending stage. Its still tracking at £0.00 even though I've opened a ticket. Treat all good feedback for this company with a very large pinch of salt.
  myindserve2021 | 10 May 2023 Report Abuse
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Took a while....
... but came thru in the end!
  TeeEmm | 26 Apr 2023 Report Abuse
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Genuine cashback declined
Bought car insurance through TCB, it failed to track the purchase. Then I lodged a claim which was eventually declined by merchant.
  anindya12345 | 19 Apr 2023 Report Abuse
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Took more than six months to get the Cashback not good
Purchased the policy in full over six months ago before Cashback was released which in terms of time was to say the least excessive.
  PaBroon | 18 Apr 2023 Report Abuse
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Its a long road.
Turned grey waiting for this to become payable (7 months) TCB got involved and sorted.
  DCW11 | 17 Apr 2023 Report Abuse
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Very slow to become payable
Finally became payable in April 2023 after purchase in Sept 2022. Annoyingly slow!
  TCBSteve | 16 Apr 2023 Report Abuse
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Car Insurance
Took over six months chasing to finally get cashback payment with Confused.com. Very disappointed.
  singingbee | 13 Apr 2023 Report Abuse
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Declined months after waiting pending uplift
Met all the criterion. DIdn't claim any reward from Confusd.com which I would have been eligible for. Tracked immediately from October 2022 and declined February 22 2023. Trouble is when declined you never get feedback why? Very disappointed in merchant
  davewilliams28 | 23 Feb 2023 Report Abuse
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NEVER AGAIN ! 1 star is still a star too many.
Still waiting over 10 months to get cashback. And no, I didnt take one of the Confused.com "rewards" . No excuse. Nudged frequently. Waiting for my £33. Filter the reviews on this merchant to "Newest", this is a very common experience. Why do Top Cashback still promote this merchant?? Many other comparison sites who DO pay out, in a reasonable period. If I were TC I would NOT associate with this merchant as it damages TC reputation too. Car insurance up for renewal in a fortnight, will not use Confused again even if they paid me - which of course, they wont. AVOID.
  cherry11111 | 10 Feb 2023 Report Abuse
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Absolutely rubbish it took nearly a year to get the cash back
  Mel_C18 | 30 Jan 2023 Report Abuse
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Decent cashback amount, but very slow to receive it.
  Lentil21 | 30 Jan 2023 Report Abuse
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Confused never paid up last 2 occasions
  sfu | 17 Jan 2023 Report Abuse
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