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Ernest Jones Reviews

Reviews and experiences from TopCashback members who have shopped with Ernest Jones. Log in to review

Ernest Jones Reviews
	I purchased an item on 3/9/12 and was very pleased with their high rate of CB. it tracked very quickly, with an estimated 8 week wait-not too bad. 22 weeks later and I am still waiting, and beginning to get a little concerned that I won't get my CB. I have logged missing cashback claims, but TCB seem unable to actually do much but ask me to wait patiently. Hopefully it will arrive soon!
	kjfraser \| 02 Feb 2013 Report Abuse
	Made a significant purchase in July '12. I have just received a large amount of cashback which is payable. Although it took a while it did work so I would recommend Ernest Jones.
	Tom2012 \| 07 Dec 2012 Report Abuse
	Coincidence, cash back just cleared for payment :)
	David_Bone \| 05 Dec 2012 Report Abuse
	I purchased a necklace back in July and cash back of £75 tracked immediately, it then was approved quickly however remains outstanding for payment, given the estimated payment time is 8 weeks I think this is very poor. At this stage having read previous reviews I'm very concerned that the cashback will come through. We'll wait and see but would question a second purchase.
	David_Bone \| 05 Dec 2012 Report Abuse
	Hi folks...although my cashback traced quickly, I noticed the purchase rate and the amount to be "cashbacked" were incorrect. I checked the FAQ section and it seems that the cashback from this merchant is on the ex-VAT rate of the item and not on the purchase price. Wasn't aware of this and thought of informing prospective buyers. Having read other reviews, I'm not expecting to receive the cashback very soon but if it does happen, y'all can expect another comment from me updating you. Good luck with your purchases!
	Butter81 \| 03 Dec 2012 Report Abuse
	After purchasing a lot of Christmas presents in December 2011 from this store. I have finally received a response to my missing cash back claim. It was tracked and recoreded. However, as TopCash back wasn't listed as the "last referrer" I won’t be getting my substantial credit amount back. I also know a few other people that have also had issues with EJ. I have not had any issue with tracking of any other companies on this site and am always careful to follow the correct process when ordering through the site. So be careful everyone. Thanks Again to TopCash Back Support for chasing this up over the past 11 months!
	jacace \| 27 Nov 2012 Report Abuse
	Having read other reviews I didn't expect to get my £120 cashback. It did take a while to be confirmed and even longer to become payable but eventually after 6months it came through. Maybe I was lucky! Thought it only fair to give a half decent review, they're not all bad
	el_spokeo \| 29 Oct 2012 Report Abuse
	No Cashback received from this merchant. Raised a query through cashback.co.uk. Ernest Jones stated that another organisation was the last link used before using them (which was not the case). Be careful using this merchant for cashback. We will not be using them again.
	bungy1212 \| 21 Oct 2012 Report Abuse
	Absolutely disgusted. Spent £800 with them through topcashback. After several months and a manual claim cashback denied. Will not use again. Very disappointed.
	shinythingsuk \| 20 Oct 2012 Report Abuse
	I have just been informed that i am not getting my cash back from ernest Jones, so wont be shopping there again
	\| 05 Oct 2012 Report Abuse
	Cashback received and the rate is pretty good too. Tracked quickly but they can have a farely long payment date which did concern me after I had read the other comments but it was paid on date and it full. Would highly recommend this merchant and I love my purchases!
	LAB73 \| 25 Sep 2012 Report Abuse
	Having read the reviews I was dubious I would be paid my £117 cashback. It did take over 5mths to be payable and over ran the estimated date by a couple of weeks but it was worth the wait for the excellent rate of cashback. Just be patient
	el_spokeo \| 28 Aug 2012 Report Abuse
	Brought a £300 necklace expecting to recieve the 14% cash back which has never come never even shown and merchant has not responded after 1 year so closing claim accepting merchant isn't paying!my wife who is ado a topcashback user brought a £500 watch and s of yet hs not received any cash back! Do not expect cash back to come through unless only buying a cheap product very disappointing
	nealos1203 \| 05 Jul 2012 Report Abuse
	Initially tracked and then went to zero. After 16 months of waiting am now being told "another marketing channel was credited with the sale" meaning TCB was not identified as the last referrer to this transaction. Unfortunately this mirrors many other comments on this site, so I would definitely not recommend Ernest Jones for cash back reasons.
	imsmum \| 13 Jun 2012 Report Abuse
	the cash back was shown very quickly the merchant would give no discount in store so i am delighted .delivered very quickly and cheaper than buying in store
	singapore \| 09 Jun 2012 Report Abuse
	Great rate of cashback but it takes too long to come through. Its been nearly 6 months and still waiting. I'd use a different merchant next time.
	t23 \| 30 Apr 2012 Report Abuse
	TopCashback statistics say that they Ernest Jones take over 18 weeks to pay (over 4 months). It has already been almost 5 months for me, so I hope it'll soon become payable. Nice percentage but it takes ages to arrive.
	raulco \| 21 Apr 2012 Report Abuse
	After 4 months it suddenly turns to £0 for no reason! What's the point? Avoid this cheating company!
	00Adam \| 17 Apr 2012 Report Abuse
	Very poor experience from ernest jones and top cash back. I am a regular user of topcashback and have not had issues tracking before. Yet when i carry out this high value transaction it suddenly gets lost. After 5 months of chasing no joy and the claim has been closed. Poor performance all around. Be award dont count on getting any cashback on ernest jones purchases.
	wonderboy89 \| 12 Apr 2012 Report Abuse
	Still waiting for cash back from a purchase in made in December. By far the slowest payer I have come across..
	byrnejamie \| 05 Apr 2012 Report Abuse
	Excellent rate of cashback. Product delivered a day earlier than expected. Excellent service.
	jennet \| 17 Mar 2012 Report Abuse
	Great discount for top product
	Rob27jedi \| 27 Feb 2012 Report Abuse
	Really disappointed. Transaction tracked fine... ring arrived and it was faulty. Returned it to the store for an EXCHANGE, then waited another 3 months for the cashback, only to have it turn to £0. Chased TCB a couple of times and dont really seem to be getting anywhere. Have lost all confidence in both TCB and EJ!!!!
	\| 06 Feb 2012 Report Abuse
	Where are my cash backs??? i have placed 2 orders now.
	AmieKon \| 06 Jan 2012 Report Abuse
	Spent £300 with the retailer. Cashback tracked and went to zero. Had a email reciept showing that I purchased the item within a couple of minutes of clicking through. EJ refused to honour the cashback saying I went through another site. This demonstrated to me that TC's 'fair play policy' is a waste of time as they refused to pay out either. Cost me £41.
	1551134252 \| 06 Jan 2012 Report Abuse

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