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Hastings Direct Car Insurance Reviews

The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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A complete and utter bunch of shysters which I have just reported to the Ombudsman. Their customer service is abysmal and they wanted to charge an amendment fee for their mistake. I cancelled the policy and went elsewhere. TCB have an obligation to cancel this company from their database and should do with immediate effect. If they don't they will fall foul of a legal challenge for potential malpractice. Avoid at all costs.
  topanalyst | 11 Jul 2011 Report Abuse
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just attempted to get insurance but after filling in all details and accepting quote 15 mins later it still hasnt processed, but did get a phone call from them direct to talk about my insurance. Is this a ploy to avoid paying out through a cash back site?
  madka | 11 Jul 2011 Report Abuse
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Customer service in my view is abysmal. I inadvertently left off a no claims discount protection (my view on this is that the site is not customer friendly and "extras" should not be included by default as legal expenses are and one has to work out how to remove unwanted extras before buying) and to add it to the policy, which was not even in force for 4/5 days they wanted £10+ for the protection and £35 to amend details. This for a new customer, it was cheaper to cancel the whole thing and start over with the same insurer.
  lfc | 08 Jul 2011 Report Abuse
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The link doesnt work. If you click through from Topcashback and enter a post code it finds no addresses, if you you go direct to them and enter your post code it finds your address. Sort it out please
  BigAL240576 | 08 Jul 2011 Report Abuse
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Avoid
  kb1937 | 07 Jul 2011 Report Abuse
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These guys were 2 times as expensive as my existing insurer - I called them to ask why - they had no answer. Note I have 6 years no claims too. Not worth the hassle.
  robmar0se | 03 Jul 2011 Report Abuse
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It took 8 months to get the cashback that was promised and this was after raising a claim ticket and sending numerour nudges to Top cashback. Whilst the cashback value was great, the overall experience has left me wondering whether or not i will use this merchant again
  | 23 Jun 2011 Report Abuse
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I got cashback successfully last year and therefore tried again this year. Feb 2011 Transaction tracked quickly but was set to zero. Waited and waited and now the transaction has disappeared june 2011. I don't hold much hope to actually getting any cashback this time.
  donnacowley | 21 Jun 2011 Report Abuse
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Knew it would take 6 months as per the average pay by speed. Tracked fine and got payment with 5.5 months. Great price for policy too
  | 21 Jun 2011 Report Abuse
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6 months and two nudges, nothing, last cash back for car insurance took 4 months, I cannot recommend dealing with this company on the basis of my experience.
  | 21 Jun 2011 Report Abuse
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Didnt track so had to submit manual claim. after 7 months and a nudge a month finally got the full amount. Top Cashback were great though keeping me informed of what was happening.
  summerthyme | 20 Jun 2011 Report Abuse
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cash back took over 6 months to finally come through
  part_timer | 17 Jun 2011 Report Abuse
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it took over a year for cash back. never needed to claim from them so don't know what they were like. ok i guess
  rebecca_80 | 11 Jun 2011 Report Abuse
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very good cover at very reasonable cost.
  jb4143lb | 08 Jun 2011 Report Abuse
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didn't look like i would get any cash back with this company , but out of the blue and after many nudges low and behold the company paid out (yippee)!!
  carl001 | 07 Jun 2011 Report Abuse
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June has now arrived, and STILL WAITING for cashback from Hastings! 6 months have lapsed since taking out the car insurance policy. Never again with Hastings.
  Adrian_Gardner | 05 Jun 2011 Report Abuse
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hi - great product but pop ups are sooooooooooooooo annoying on the Hastings Direct website.
  | 31 May 2011 Report Abuse
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FOS - Financial Ombudsman Service
  | 31 May 2011 Report Abuse
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Beware - they don’t automatically pay up!! - Took me 8 months to finally get cashback and that was only after emailing the FOS about the matter! I messaged and ‘nudge’ TCB to no avail for 6 months and then copied them in on the FOS email - Bingo payment within 24hrs! Not sure it was worth all the TCB messages and hassle though.
  | 31 May 2011 Report Abuse
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So far so good however I haven't had to claim through them yet.
  alandhelen | 30 May 2011 Report Abuse
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this was the cheapest i could find insurance, even before taking the cash back into account
  | 29 May 2011 Report Abuse
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Didn't get my cashback until over a year later, no problems with the actual insurance but cashback was a nitemare, thanks to Topcashback for sorting it out eventually!
  ragd0 | 27 May 2011 Report Abuse
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No problem so far !
  | 26 May 2011 Report Abuse
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Great car insurance policy for me. But in this minefield of insurance it took ages to sort. Ah well, all ok for another year!
  Durandal | 21 May 2011 Report Abuse
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Purchased car insurance back in January 2011 £25.25 cashback promised. Many requests to TCB and nudges, here we are in May now and still no sign of any cashback - buyer beware. Not impressed at all!
  Adrian_Gardner | 10 May 2011 Report Abuse
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