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Hastings Direct Car Insurance Reviews

The “price was amazing” is how one of our satisfied members described the deal they got on their car insurance from Hastings Direct. Others describe their insurance as cheap and highlight how they had received a “great insurance deal”.

The easy application process also comes in for praise in Hastings Direct Car Insurance review feedback, as does their good customer service, while one member says they were very helpful following an accident. Members are happy with the good rate of cashback offered and the fact that it is paid on time, while one was surprised to receive a reminder that cashback was payable in their account.

Hastings Direct’s four-star rating on Trustpilot is largely down to people saying such things as “cheapest on the Internet” or “brilliant and easily the cheapest by miles”. Customers are also happy with what they describe as a reasonable excess and the fact their policy includes personal accident cover, while another was delighted to get good comprehensive cover at a reasonable price with lots of extras included.

One person who left feedback says Hastings beat their renewal quote by £500, while they are also thanked for always being friendly and helpful, providing a “great price for a young driver” and for the fact it is easy to manage a policy online. Other Hastings Direct Car Insurance reviews highlight how they are great at dealing with claims and that payment was authorised within nine days of informing them of an accident, as well as them being helpful when someone wanted to make a change to their policy.

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Hastings Direct Car Insurance Reviews
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Super efficient service, top prices and almost immediate tracking of generous cashback. best experience yet.
  elgress45 | 23 Aug 2010 Report Abuse
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Tracked at zero rubbish
  Ang1961 | 20 Aug 2010 Report Abuse
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Good product but the cashback is a joke. My husband purchased this in February and is still waiting for the money - it took months to confirm and now the payable date keeps moving back by one month every time it's nearly reached time for them to hand over the money. I purchased it in June and it has tracked as £0.00. Having opened an enquiry about this, it is now apparently waiting for the retailer to respond - and has been for about six weeks now! The insurance is relatively low cost and (unlike some companies) repairs to windows are free with comprehensive insurance - I've been caught out by that before. But if the cashback is the deciding factor in you buying this policy, forget it.
  Imzadi_chester | 20 Aug 2010 Report Abuse
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DID NOT PAY CASHBACK.
  lupo9050 | 19 Aug 2010 Report Abuse
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Cashback great and they were the cheapest provider beforehand. Didn't appreciate the sales call the next day to ask why I hadn't taken out various extras and then to ask how I would feel if ............. A bit threatening but worth it for £60 cashback!
  Steve_Dodd | 16 Aug 2010 Report Abuse
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it tracked after about 2 hours just hope it pays.
  toner | 16 Aug 2010 Report Abuse
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always good to get a little extra
  syscure | 14 Aug 2010 Report Abuse
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No problems whatsoever with Hastings Direct and a fabulous £58 cashback for buying car insurance!
  AmandaWalker | 13 Aug 2010 Report Abuse
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Took out a policy with Hastings in April and still waiting for the cashback promise, be aware of this retailer.
  alex_keith | 12 Aug 2010 Report Abuse
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i took out a policy last november 2009 and am still waiting cashback will not use this retailer again as it is now mid august 2010 . i will be renewing my policy before i get cashback at this rate. they tracked fast and confirmed after 4 months but never paid after that so beware of them even though they generally have a good record this example is very poor and does not encourage you to go back to them
  12422087713 | 12 Aug 2010 Report Abuse
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Avoid at all costs. Whilst the quotes may seem very competitive when you take into account cashback they will not pay!!! I took out car insurance in Feb and i have just been told they will not pay me the cashback of £60 which was on offer at the time! Their excuse was that a 3rd part was involved. I will be looking at contacting the watchdog over this issue, i would encourage others who have had similar experience in being refused their cashback to do the same. Lee
  lee221 | 11 Aug 2010 Report Abuse
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Hastings are nothing short of appalling in their payment of cash back. I've been waiting since my initial transaction in November 2009 for payment, with still no sign of resolution. I would not recommend these through the cash back site.
  bethsmith | 09 Aug 2010 Report Abuse
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Good cover for a reasonable price. Cashback tracked very quickly. Long delay for payout, but at least you know where you stand.
  Padraig | 09 Aug 2010 Report Abuse
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Awful service, impossible to speak to anyone, if you have to make any changes at all the amounts they charge completely dwarf the cashback. AVOID AT ALL COSTS
  alexhird | 05 Aug 2010 Report Abuse
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Hi I purchased Home insurance from this Company in Feb2010 with the promise of £53 cash back it has been a continuas battle from day one first it wasn't recognised and their have been numerous other delays with the final one after being promised payment on 31/07 on checking my account that day a message appeared informing me I may have to wait an additional 30 more days for possible payment (Almost six months now) I am thorougly cheesed off with Hastings I was about to take Car Insurance with them this month but after all this I won't bother
  windmill | 05 Aug 2010 Report Abuse
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6 months later Still waiting???? Won't use them again. wase of time! top cash back don't even help! I keep giving them a nudge but no reply!! un-happy is an understatement!
  impey1973 | 04 Aug 2010 Report Abuse
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This was actually the cheapest quote I had and I even managed to prune down the voluntary excess for very little extra. With a massive £58 cashback, my car insurance has cost fully comp with all the bells and whistles - a paltry £110! What a bargain!! Just hope the cashback arrives in the promised 3 months - just in time for Christmas and some more spending via topcashback, Thanks TCB x
  jayemeff | 31 Jul 2010 Report Abuse
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Finally managed to get a quote - Hastings have definitely now built the £58 cashback into their price as for the same car the quote on a comparison site was £202 - through cashback it was £270. It wasn't built in when I got a previous quote for another car so in this instance, then, not worth it sadly
  cabaret08 | 29 Jul 2010 Report Abuse
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Tracked within a day
  mpb | 28 Jul 2010 Report Abuse
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So far so good tracked within hours and at the best price for me. Fingers crossed all goes through smoothly.
  mickey12 | 27 Jul 2010 Report Abuse
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I already have insurance via topcashback through this company and received cashback as promised. Got a competitive quote through a comparison site for a family member (all details ok on there). Completed the numerous pages but it stalled at the quotation stage four times saying "unable to provide quotation", even though exact same details ok on comparison siite so no reason not to insure. Wondering could they be temporarily blocking quotes via topcashback and readjusting their prices to build cashback amount in or has this offer now run out?
  cabaret08 | 27 Jul 2010 Report Abuse
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Looking at prices on comparison sites Hastings comes out really competative. But going through the TCB link and getting a quote direct from Hastings the price is about £80 more for same car/driver/excess details. This suggests they are building the £58 cash back + some more. This suddenly does not seem as good a deal...
  dell1971 | 27 Jul 2010 Report Abuse
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Good amount of cashback but takes an absolute eternity for it to turn into actual cash. Hastings will not pay until after something like 6 months into your policy.
  steve_d | 27 Jul 2010 Report Abuse
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I purchased this car insurance on 17/06/10 with the offer of a half price MOT voucher. I enquired 2 weeks later when I should receive the voucher as my MOT was due in the middle of Aug and I wanted to book my vehicle in with their authorised Company (Nationwide) due to them being busy and the Company is a 55 mile round trip for me (the only branch in Suffolk). I was informed that I would have to wait 28 days after the policy has been taken. I contacted them again having not received the voucher (40 days later) and was informed that I would have to wait 60 days. I explained that this took me past the MOT date and when I had checked their website it stipulated an up to 40 day wait. The customer services was off hand and 'so what' attitude when I explained the full problem. I finally got them to agree to email me the voucher, to find that the MOT at Nationwide is £55 (with the mileage on top) and my local garage does the same MOT for £40, so a no brainer really. Therefore this voucher is not worth the paper its written on unless you live within 5 minutes of a Nationwide garage. A bit of a con really as an offer for the purchase.
  Bartles | 26 Jul 2010 Report Abuse
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A Waste of Time - Did not ttack, no answer to queries despite full information given...this lot are best avoided if you dont want to be sitting nudging for the next 7 months!!!
  markwstratton | 25 Jul 2010 Report Abuse
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