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Homebase Reviews
Reviews and experiences from TopCashback members who have shopped with Homebase.
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Homebase Reviews
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I really struck lucky on this purchase. I got a shower enclosure for half price plus 15% discount and 8% Top Cash Back - how amazing !! Also delivery charge @ £5.95 was also very good. The website was easy to navigate and lots of information. Thankyou !!
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maisie14 | 27 Jun 2010
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Ordered a lawnmower from them last Tuesday. Order stated that delivery would be within 5 days and that a signature would be required. By Friday I still hadn't heard anything regards a delivery date - despite supplying contact nos, email address etc on my order so I phoned Customer Service (no delivery contact information on order) and was told that someone would contact me within 48hrs(!) Got home Friday to find delivery had been attempted and that my package was with a neighbour. Customer Service follow up was an email on Monday morning advising that the package had been delivered to my neighbour and should I have any further problems to email Customer Services (the email I received was one of those 'please do not reply to this email' ones). Given that they can't advise a delivery date or provide direct contact information to follow up an order, I won't be using them again.
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GillyBean | 22 Jun 2010
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tried to use the SUMMER10 discount code
(as on TCB merchant page) on order over £50 and it wouldnt let me saying "not a valid code" ! :(
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geelee | 12 Jun 2010
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Excellent fast service, delivered on day i wanted
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| 11 Jun 2010
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Cashback appeared in my account very quickly
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Shirley62 | 02 Jun 2010
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A waste of time:
Ordered a new Hygena kitchen, individual units, website indicated a 5 day delivery, but in the confirmation email some items were a 21 day delivery ..... having already thrown out my old kitchen.
Argos/Homebase did not update me whatsover over the next 2.5 weeks and, eventually, forcing the issue with them they admitted that, from the order date, it would be at least 3 months before they may be able to deliver ..... meanwhile they're continuing to advertise and promote these very same kitchen ranges.
And the cashback didn't track and, having spent £662, they only awarded Nectar points for a £500 purchase!
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MartinPC | 29 May 2010
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Delivery was advised on three occasions the previous three days, very good and delivered when said
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kolner | 20 May 2010
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Very good communication,cashback tracked perfectly.
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| 14 May 2010
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Great service. Goods as described.
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Jovisoul1 | 04 May 2010
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V Fast tracking, so far so good
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janiemw | 04 May 2010
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tracked within 48 hours all o.k. so far.
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mickey12 | 27 Apr 2010
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Disgraceful! Still waiting for my delivery 5 months later and because its part of a set, I cannot cancel it. Cashback is also disgraceful the length of time it has taken to payout. All in all would not recommend this retail to anyone.
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alley888 | 26 Apr 2010
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Quick to track but extremely poor to payout. My transaction from 27th December 2009 was tracked very quickly but here, 4 months later and now onto my 2nd enquiry I still have not received a penny.
My advise? Don't hold your breath!
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shallwe | 23 Apr 2010
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Funny this, get phonecall telling me bed not available but still on sale on the website. Quick to track though.
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Trappist | 23 Apr 2010
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Did not track at all - really poor. Don't use the Homebase website & expect cashback.
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Dwards | 21 Apr 2010
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It tracked really quickly which is more than I can say for the goods. Order was submitted more than 2 weeks ago. Still waiting for it to be delivered. Should be 7 oclock tomorrow morning. Will wait and see!
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| 19 Apr 2010
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Seem to take rather a long time to pay. I'm still waiting for payment from a transaction in December.
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JorjaMae | 12 Apr 2010
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tracked but have waited over 3 months for payment. still not processed.
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Seb_Blanco | 08 Apr 2010
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Good cashback. Tracked within 24 hours
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djps | 07 Apr 2010
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quick tracking of cashback
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Cliff2096 | 31 Mar 2010
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Homebase should have paid up by now and 2 months overdue. Plus they haven't delivered all my furniture even though bought and paid for in December 2009. Slow payers like their delivery. Will take my business elsewhere next time.
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alley888 | 29 Mar 2010
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Tracked within 2 days. Cashback awarded on full amount before deduction of 15% for special offer!
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mindthecash | 28 Mar 2010
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Cashback recorded within 3 days, ok. Waiting for fund available date to report payment experience.
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DIShaw | 18 Mar 2010
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