Get up to £75.00 of your purchase back when you shop with HomeServe Join TopCashback Free
Get up to £75.00 of your purchase back
when you shop with HomeServe

HomeServe Reviews

You will discover plenty of HomeServe reviews below which heap praise on the home emergency repair provider. Take a look at the feedback provided by TopCashback members who took out cover with them through our site and you will discover remarks which compliment them for a variety of reasons. Those who have commented on the speed with which they received cashback have said things such as “very good service and quick payout” and “quick payment and easy”.

Others have highlighted the value for money and peace of mind offered, with comments including “really good prices and the best I have used” and “this purchase went through smoothly with peace of mind in case of emergencies”. One delighted member said: “Best choice I have made. I was moving house and decided to cover everything in my home, and so glad I did as I had quite a few issues and HomeServe sorted this all out perfectly. Excellent customer service and works carried out.”

The vast majority of HomeServe review feedback left on Trustpilot falls into the Excellent category. Some of the remarks you will find include “fast, professional service — no problems”, “competent, reliable and friendly” and “we have used them on multiple occasions and have always found them efficient”. One happy customer summed up their experience by saying: “Engineer came on time, identified the problem and rectified it completely — replacing a faulty part with one which he had in stock on his van.”

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HomeServe Reviews
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Click tracked, Purchase didn't. Homeserve didn't send email with code. Homeserve booked time for boiler health check and then cancelled 4 days before appointment (3 days outside full refund cancellation of service date). Friendly customer counts for nothing if the service you pay for cant be relied on for an elderly person.
  GSTEVE | 09 Apr 2017 Report Abuse
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Still have not received cashback from December.
  sue1322 | 07 Apr 2017 Report Abuse
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almost 12 months and still not paid out. TCB are meant to be chasing ......
  pcollings7 | 23 Mar 2017 Report Abuse
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The transaction seemed to track well but it seems they never respond. Takes an awful long time to get any response and by the time they do, you could be on your second year, leading to the first cashback never being paid. Avoid!
  anandp | 26 Jan 2017 Report Abuse
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Con Merchants! They have 2 "Homeserve 8" packages which are identicle in features and price yet one of them includes a Free Boiler Service. After taking out the policy I called them a number of times to arrange my boiler service but was told each time that "we don't do our boiler services until the winter months" so when I called them in November they then told me that my package didn't include the free boiler service! To cut a long story short it wasn't until I threatened to complain to the regulators that they agreed to come and do it. After searching on the internet it would appear that they do this to just about everybody, trying to tell you that you chose the option without the boiler service. Why they even offer 2 identicle packages at the same price with 1 including the service and the otherone without is beyond me but why they would think customers would choose the package without the boiler service when they are the same price is even further beyond me! Be very careful!! Oh they take around 4 months to payout btw.
  WebKinect | 18 Jan 2017 Report Abuse
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Cashback declined after 18 months of chasing - DISGRACEFUL!
  t30485 | 13 Dec 2016 Report Abuse
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They've been great.
  Steve1239 | 05 Nov 2016 Report Abuse
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Fighting between TCB and HOMESERVE. Terrible, if I could it would be no stars
  lanaki | 31 Oct 2016 Report Abuse
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did everything according to instructions. cleared cookise etc..tracked ok. 15 months later still not paid out. poor. wont be using again.
  chandrakant | 15 Jul 2016 Report Abuse
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Yet another merchant that does not pay, and tcb does nothing about it. I have now cancelled my policy and gone back to British Gas.
  Rainmaker | 06 Jul 2016 Report Abuse
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having purchased a policy from Homeserve I did not receive any cash back despite submitting evidence etc. I would not purchase from this merchant again or recommend them
  Evines | 17 Jun 2016 Report Abuse
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Sadly, like for many other people, Homeserve has not paid the expected cashback (9 month later we are still waiting). Very disappointing. I note that TCB has now changed the website to state that cashback is only payable on products listed BUT this was not the rule at the time of my (or many others) purchase.
  Jan_2000 | 14 Jun 2016 Report Abuse
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It was track striaght away and decline after 6 months. so isn't accepting any claims for transactions older than 6 months and cannot cancel agreement after 6 months
  tajsandhu | 04 May 2016 Report Abuse
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Good Company and Happy to Help
  Pam2006 | 24 Apr 2016 Report Abuse
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utterly terrible
  Jbraiche | 17 Apr 2016 Report Abuse
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happy with service
  kjewell3 | 26 Mar 2016 Report Abuse
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Homeserve didn't pay the £105 Cashback due they said it didn't track after a year of waiting and submitting a missing claim. They shouldn't be allowed to false advertise.
  GSmi | 26 Mar 2016 Report Abuse
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Been waiting since june last year apparently declined reason is service product hats exactly what they are advertising cash back for .
  Member617299839912 | 22 Mar 2016 Report Abuse
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Excellent cash back service and speedy thanks
  leopardlady2503 | 17 Mar 2016 Report Abuse
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Great deal. £84 cashback paid within 20 weeks. Delighted
  mlipka | 11 Mar 2016 Report Abuse
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Merchant seems fine actually, but TCB are so far useless. I signed up 30th Nov to Homeserve via TCB and today is 28th Feb and still waiting for Cashback. Has been waiting mostly for TCB to update referral info with correct references etc but now been 3 weeks since 6th Feb waiting for TCB to even "submit" to Homeserve for approval.
  stemcgarry | 28 Feb 2016 Report Abuse
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Homeserve tracked my claim and then declined it saying I had not purchased the policy on offer. I absolutely had purchased the policy on offer and it is still on offer. I should have got £65 back and they have declined this, breaking their agreement and offer. Furthermore, when I needed them for an insurance claim, this wasn't 'covered" either. Totally do not recommend and will never use them again.
  deballonby | 16 Feb 2016 Report Abuse
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Should be called Homeswerve - they'll use any excuse to avoid paying you cashback.
  moresynth | 06 Feb 2016 Report Abuse
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11 MONTHS ON AND NO CB
  pmjosie | 04 Feb 2016 Report Abuse
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Cash back declined.
  Gillie79 | 04 Feb 2016 Report Abuse
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