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Get up to 10% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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Great cashback rates but payout takes too long - it's currently seven months and counting since I checked out of my hotel and still no sign of the cashback being payable. Still worth doing, just don't have any expectations about when you'll see the payout!
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robertprint | 10 Jan 2023
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Convenient for us to use as we needed to book lots of hotels around Scotland.
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BRICHELLE | 07 Jan 2023
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They were very very slow to payout
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Spriggy50 | 06 Jan 2023
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Good but takes ages to come through
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Mikeyb23 | 05 Jan 2023
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took 8 months after payment and 5 months after actual stay for them to pay cashback - way too long!
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dannyolane | 03 Jan 2023
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Generous cashback. Takes a long time to become payable though.
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RichardJ | 02 Jan 2023
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Can’t understand why it takes so long to get cash back
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C172 | 31 Dec 2022
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Total waste of time. Have confirmed payments sitting in account for over 6 months
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WiperM | 29 Dec 2022
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They don’t Honor their offers
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Stevehodges | 28 Dec 2022
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Not a single penny cashback offered for January transactions.
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Angusmcu | 12 Dec 2022
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Cashback tracked quickly, just have to prepare to wait a while after your holiday for it to become payable, worth the wait though. after the
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huwgains | 28 Nov 2022
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I am still waiting for my cashback from June. It's been more than 5 months since purchase
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subob | 20 Nov 2022
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Six months, still no Cashback received... Not very timely to payout...
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CTB254 | 25 Oct 2022
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I am still waiting for cashback from Hotels.com. Depsite emailing on several occasions, i have not recieved any contact. Dissapointing considering we booked our honeymoon through this vendor for the sole reason we were supposed to be receiving cash back.
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JessicaWhyatt92 | 11 Oct 2022
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since this new deal of 10 %, i have had to make separate claims, and none have tracked, so will update if i ever get any. previously though, payments were quick and tracked quickly
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shareman | 06 Oct 2022
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excellent and highly recomend
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Kathryn Glen | 29 Sep 2022
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Disappointing with Hotels.com. Though it used to be reliable for cashback, over the past few months i have encountered various occasions where it actually tracks wrongly the cashback and never intends to give you the difference. Once you raise a claim to correct the issue, it takes 3-4 months to get a response from Hotels.com which makes it a joke , as you end up getting your actual cashback >7 months after your actual Hotel stay. Would not recommend this supplier anymore (unlike in the past when it was reliable)
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Member473079792723 | 26 Sep 2022
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Still waiting for cashback over two months after our stay
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clwelsh | 26 Sep 2022
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Mixed. Used twice. 1 declined 1 payable. Don't understand why and no explanation.
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Flat140 | 23 Sep 2022
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Declined a £100 cashback claim and claimed it was because 'we went direct and not through topcashback' - which is entirely false.
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PaulSeabrook | 20 Sep 2022
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Dreadful experience- still waiting for cashback. Hotel was booked last year with a seemingly generous cashback rate, and stayed at the hotel in May this year. Still awaiting cashback. Seems like they attract you with promises of good rates but they don’t seem to deliver on these promises.
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Velcro | 15 Sep 2022
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Takes an age to get your cashback, Over 12 weeks usually. Not good when you've paid in advance
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SueSto | 13 Sep 2022
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