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Get up to 11% of your purchase back
when you shop with Hotels.com
Hotels.com Reviews
Reviews and experiences from TopCashback members who have shopped with Hotels.com.
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Hotels.com Reviews
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10% doesn't track
The promised 10% cashback that you are supposed to get if you book your hotels in advance fir the next month never tracks back at 10%
Total rip-off
Complained numerous times to TopCashBack and they never do anything about it.
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Member5107357223910 | 29 May 2023
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Slow Payers
Have waited many many months for my cashback. In fairness, the Topcashback team have chased Hotels.com regularly and provided me with clear updates but the delay continues. Come on Hotels.com, you've had my money for my purchase, pay me what's due.
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antopudzanowski | 19 May 2023
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Cashback with Hotels.com
Cashback from this retailer has been automatic. There have never been any issues or problems. Turnaround is quick. Would highly recommend.
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Chameleon_ | 16 May 2023
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Really 13 weeks?
They said the estimated time is 13 weeks from the stay but we it's been 14 weeks since our check-out and haven't seen it yet. It isn't as fast as it used to be.
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paolomlim | 12 May 2023
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Sometimes does not track
Generally ok, however, on several occasions my transactions have not tracked and then it takes forever to sort out.
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seftalisu | 02 May 2023
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Too long to become payable
I booked in November. Stayed start of February, and my Hotel.com cashback still isn't payable. I won't be using them again.
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Traceade146 | 02 May 2023
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only had 2 % when 10 % was advertised
only received 2% when 10% was stated for bookings for May
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Sajwal | 01 May 2023
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TOO LONG WAIT
TOO LONG WAIT TO RECEIVE CASHBACK
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GIGGI | 21 Apr 2023
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Great offers
Always on the money
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Benghazic | 17 Apr 2023
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Waiting for 8 months - Don't budget on a quick transaction
Puchased on the 2nd August 2022, checked out the hotel on the 25th August. Has been confirmed but still waiting for cash of £25 and it's the 16/04. Other stays in September when through quicker and have been cashed out.
Top cashback have been great and reimbursed me for other purchases where lower values have been concerned that have followed the same path but for some reason not this one.
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RichardEarp1 | 16 Apr 2023
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Hotels.com
Cash back seemed to take a lot longer than expected to be received but with Help from the TopCashback Customer Service team this was eventually resolved.
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ShellyHancox27 | 14 Apr 2023
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Sigh…
Worryingly common now- cashback May onwards listed as 11% - but tracked at 2%. They’re find some way to slide out of it I imagine
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Deborahclair | 11 Apr 2023
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Slow
Very slow and waiting on more
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juliegazza | 11 Apr 2023
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Takes forever
Still waiting over 6 months now. Use a different merchant
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WiperM | 07 Apr 2023
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Slow to pay
I’ve been using Hotels.com for years and although they used to pay quickly it now takes months. I’ve been waiting 9 months for a payment.
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snw123 | 02 Apr 2023
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Non existant until going back and forth with Top cashback
After waiting months and months giving it more time until eventually messaging top cashback i realised i was never actually going to receive the cashback unless i relentlessly persued it with top cashback.
Why advertise these good cashback rates if the intention is not to pay them? Eventually everyone who is even half on the ball will recognise what is going on.
I waited for cashback from June to February and then relentlessly persued it until i received cashback.
Now i am waiting on one from November that still hasnt come through after 5 months but wont give up until i do!
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Matt2302 | 29 Mar 2023
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Good rates and straightforwards
Pays pretty much every time and the rare times it doesn't work TopCashback sorted it. Used them many times now. Great option.
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mcgahie1 | 20 Feb 2023
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good and user friendly :-)
very fast transfer and real payback
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TigerNelson | 20 Feb 2023
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Nice and quick cashback
Decent percentage back for the cashback and relatively quick.
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Applepie314 | 16 Feb 2023
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Takes forever to get the cashback, nearly a year now and still waiting!!! Pick another hotel supplier is my recommendation
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Geenidea101 | 09 Feb 2023
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Low amounts relatively quick to track, but increased promotional rates suspiciously are not located on appeal, even with full order details as requested....
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JamesJustice | 05 Feb 2023
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Generous cashback. Takes a long time to become payable though.
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RichardJ | 05 Feb 2023
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It is all worth in the end! Excellent cashback prize
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ammar2627 | 02 Feb 2023
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really poor, they changed my cash back amount from 11% to 2% and didnt explain why.
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Mikeyflower | 02 Feb 2023
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Booked a big £ holiday to St.Lucia. It took 6 months for the large cashback to return but I got credited for it! Will be booking again!!
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Starrycole | 31 Jan 2023
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