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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Good site Great deals
	Benghazic \| 29 Jul 2023 Report Abuse
	POOR - 8 MONTHS AND STILL WAITING FOR CASHBACK FROM 27 NOVEMBER 22 ITS NOW 28 JUL 23 - NEXT TIME I SHALL USE BOOKING.COM
	Tribrun \| 28 Jul 2023 Report Abuse
	Slow Payout and Tracks at Wrong Rate Most Times Usually there's an offer like "11% on Stays from the following month, 2% for stays this month" - no matter when you stay it will track at the lower rate and you need to raise a ticket. If and when the payment is confirmed it will take 6 to 12 months (if ever) to payout.
	broono83 \| 27 Jul 2023 Report Abuse
	Very slow at acknowledging purchase and then use the wrong reward rate Have booked many times Hotels .com through topcashback and very few transactions actually comeback with the correct amount of money and nothing can be done apparently. I only use them as my company is paying and anything I get is a bonus.
	jaycee_111 \| 21 Jul 2023 Report Abuse
	Fine if a bit slow As above and no issues.
	Bigadaj \| 18 Jul 2023 Report Abuse
	Fair but Commission at 10 per cent elusive for me I have always got my commision at the lower rates, but excuses a plenty when trying to claim the 10 per cent rate. Not got one yet at 10 ! , some excuses i don't believe, as i had booked hotels in same way as the others.
	shareman \| 13 Jul 2023 Report Abuse
	A great TCB merchant Use this booking site a lot, and TCB offers great cashback rates. Rarely a problem with the tracking. Have been using for years and will continue to do so.
	Florence \| 11 Jul 2023 Report Abuse
	Inconsistent This last week I have made three purchases through Hotels.com on here. Advertised at 11%, 11% and 12% respectively. The amounts reflected in my account are more like 2%. Feels a bit of a con. And I double checked - there was no reason, datewise or anything that the amount shouldn't be honoured. Sometimes you get the amount they offer, sometimes you don't. It's all a bit poor.
	speedydee \| 10 Jul 2023 Report Abuse
	Hotels.com - easy transaction Clicked through to Hotels.com ..booked a hotel and it tracked ok :-) Progressed in the time frames - no problems.
	comperbee \| 06 Jul 2023 Report Abuse
	Don't pay out within timescale shown on dashboard Don't get me wrong - the site is easy to use and I often find hotels that aren't on other booking sites and at good prices, so I often use Hotels.com for work related travel. That said, it can take well over the dashboard timescale to get paid out. I've had things sit pending for over 6 months before going through plus one or two others "declined" despite the stay having taken place and payment made to the hotelier. I have raised this with Topcashback before but it appears there's little they can do to encourage the organisation to honour the terms of discount offered.
	MrsMozzer \| 03 Jul 2023 Report Abuse
	Hotels.com This retailer can offer up to 12% cash back on certain stays, but rarely tracks correctly. I find that almost every transaction pays at 2%, you then have to log a claim for the missing cashback. OK, but not great.
	Wooders999 \| 30 Jun 2023 Report Abuse
	RIAT Topcashback say that reservations from July onwards will attarct cash back of 'up to 10%', 3 reservations made £51.75 cashback £1.03;;£39.75/£0.79;;£50.00/£1.00 NOT impressed, and off course you cannot contact a 'person' at Topcashback. Probably not worth the hassle of having a memebership. Extremely poor-very amusing header to this page 'tell everyone how easy it is to earn cashback', very funny!
	DavisMonthan \| 29 Jun 2023 Report Abuse
	My favourite Some great deals
	Benghazic \| 29 Jun 2023 Report Abuse
	Still waiting, booked Feb, stayed May, Cashback still pending.
	crouchaman \| 25 Jun 2023 Report Abuse
	Still waiting, booked Feb, stayed May, Cashback still pending.
	crouchaman \| 25 Jun 2023 Report Abuse
	Takes forever. Do not bother At least 6 months plus for any payout
	WiperM \| 24 Jun 2023 Report Abuse
	Hotels.com is defaulting on cashbacks I made reservations in Nov/22 for stays in Feb/23, check out date was already 4 months ago. Cashbacks still are not payable and I keep on waiting. I have more than 1.000 Pounds to receive from Hotels.com with no estimate. They also tracked a 2% cashback, when the expected cashback was 11%. Do not be lured by the cashbacks rates 10-15%, it is not worth the headache.
	Member10109767363630 \| 23 Jun 2023 Report Abuse
	Hit and miss First couple of transactions I had with Hotels.com were fine, tracked at the right amount and were paid fairly quickly. Then I had another 3 x separate transactions all track at the wrong amount. They are currently in dispute and will probably take months to be resolved. Wouldn't mind if TCB and Hotels.com could sort it out between them quickly. Frustrating that issues like this take so long to be sorted, especially when I cuold have gone through another merchant for these transactions and not had any issues.
	MJHipkiss1103 \| 19 Jun 2023 Report Abuse
	Very very long wait Took nearly 10 months from finishing my holiday to get my £250+ cashback from Hotels.com. Chased numerous times and have no idea why it took so long. Really disappointed, as in the past it has always been paid within a few weeks of getting back home.
	lisagilpin \| 18 Jun 2023 Report Abuse
	Useless They take FOREVER to pay. I'd just expect to never get it.
	Tazadoobii \| 15 Jun 2023 Report Abuse
	Still waiting 7 months on Booked a holiday last June, completed the trip in October. Hotels.com paid a smaller sum than I was entitled to, so lodged a claim which was admitted in January, but I still haven't been paid, which I think is pretty poor.
	lynnwaters66 \| 13 Jun 2023 Report Abuse
	Appalling timescales Appalling timescale for payout - 8 months from checkout to payout - hotel stay in October 2022, payout received June 2023. Do not recommend
	ajwhitehead1979 \| 12 Jun 2023 Report Abuse
	Painfully slow cashback Booked and stayed in January.only now in mid June receiving the money into my bank account.Hotels. Com Soooo inefficient.Would not recommend to anyone.
	frankdeans \| 09 Jun 2023 Report Abuse
	Painfully slow cashback Booked and stayed in January.only now in mid June receiving the money into my bank account.Hotels. Com Soooo inefficient.Would not recommend to anyone.
	frankdeans \| 09 Jun 2023 Report Abuse
	Shambles I booked a stay in April for the end of May. Cashback was clearly 10% for the stay if paid in full. They issued 2% pending but when I raised a missing cashback claim they (TC) stated it may uplift to 10% so to wait. No problems. 2 days ago it went to confirmed at 2%. Shocking. Missing cashback claim ongoing. I would never have booked with hotels.com without the 10% incentive. Not happy at all.
	Mark2021 \| 04 Jun 2023 Report Abuse

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