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Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Takes forever. Do not bother At least 6 months plus for any payout
	WiperM \| 24 Jun 2023 Report Abuse
	Hotels.com is defaulting on cashbacks I made reservations in Nov/22 for stays in Feb/23, check out date was already 4 months ago. Cashbacks still are not payable and I keep on waiting. I have more than 1.000 Pounds to receive from Hotels.com with no estimate. They also tracked a 2% cashback, when the expected cashback was 11%. Do not be lured by the cashbacks rates 10-15%, it is not worth the headache.
	Member10109767363630 \| 23 Jun 2023 Report Abuse
	Hit and miss First couple of transactions I had with Hotels.com were fine, tracked at the right amount and were paid fairly quickly. Then I had another 3 x separate transactions all track at the wrong amount. They are currently in dispute and will probably take months to be resolved. Wouldn't mind if TCB and Hotels.com could sort it out between them quickly. Frustrating that issues like this take so long to be sorted, especially when I cuold have gone through another merchant for these transactions and not had any issues.
	MJHipkiss1103 \| 19 Jun 2023 Report Abuse
	Very very long wait Took nearly 10 months from finishing my holiday to get my £250+ cashback from Hotels.com. Chased numerous times and have no idea why it took so long. Really disappointed, as in the past it has always been paid within a few weeks of getting back home.
	lisagilpin \| 18 Jun 2023 Report Abuse
	Useless They take FOREVER to pay. I'd just expect to never get it.
	Tazadoobii \| 15 Jun 2023 Report Abuse
	Still waiting 7 months on Booked a holiday last June, completed the trip in October. Hotels.com paid a smaller sum than I was entitled to, so lodged a claim which was admitted in January, but I still haven't been paid, which I think is pretty poor.
	lynnwaters66 \| 13 Jun 2023 Report Abuse
	Appalling timescales Appalling timescale for payout - 8 months from checkout to payout - hotel stay in October 2022, payout received June 2023. Do not recommend
	ajwhitehead1979 \| 12 Jun 2023 Report Abuse
	Painfully slow cashback Booked and stayed in January.only now in mid June receiving the money into my bank account.Hotels. Com Soooo inefficient.Would not recommend to anyone.
	frankdeans \| 09 Jun 2023 Report Abuse
	Painfully slow cashback Booked and stayed in January.only now in mid June receiving the money into my bank account.Hotels. Com Soooo inefficient.Would not recommend to anyone.
	frankdeans \| 09 Jun 2023 Report Abuse
	Shambles I booked a stay in April for the end of May. Cashback was clearly 10% for the stay if paid in full. They issued 2% pending but when I raised a missing cashback claim they (TC) stated it may uplift to 10% so to wait. No problems. 2 days ago it went to confirmed at 2%. Shocking. Missing cashback claim ongoing. I would never have booked with hotels.com without the 10% incentive. Not happy at all.
	Mark2021 \| 04 Jun 2023 Report Abuse
	10% doesn't track The promised 10% cashback that you are supposed to get if you book your hotels in advance fir the next month never tracks back at 10% Total rip-off Complained numerous times to TopCashBack and they never do anything about it.
	Member5107357223910 \| 29 May 2023 Report Abuse
	Slow Payers Have waited many many months for my cashback. In fairness, the Topcashback team have chased Hotels.com regularly and provided me with clear updates but the delay continues. Come on Hotels.com, you've had my money for my purchase, pay me what's due.
	antopudzanowski \| 19 May 2023 Report Abuse
	Cashback with Hotels.com Cashback from this retailer has been automatic. There have never been any issues or problems. Turnaround is quick. Would highly recommend.
	Chameleon_ \| 16 May 2023 Report Abuse
	Really 13 weeks? They said the estimated time is 13 weeks from the stay but we it's been 14 weeks since our check-out and haven't seen it yet. It isn't as fast as it used to be.
	paolomlim \| 12 May 2023 Report Abuse
	Sometimes does not track Generally ok, however, on several occasions my transactions have not tracked and then it takes forever to sort out.
	seftalisu \| 02 May 2023 Report Abuse
	Too long to become payable I booked in November. Stayed start of February, and my Hotel.com cashback still isn't payable. I won't be using them again.
	Traceade146 \| 02 May 2023 Report Abuse
	only had 2 % when 10 % was advertised only received 2% when 10% was stated for bookings for May
	Sajwal \| 01 May 2023 Report Abuse
	TOO LONG WAIT TOO LONG WAIT TO RECEIVE CASHBACK
	GIGGI \| 21 Apr 2023 Report Abuse
	Great offers Always on the money
	Benghazic \| 17 Apr 2023 Report Abuse
	Waiting for 8 months - Don't budget on a quick transaction Puchased on the 2nd August 2022, checked out the hotel on the 25th August. Has been confirmed but still waiting for cash of £25 and it's the 16/04. Other stays in September when through quicker and have been cashed out. Top cashback have been great and reimbursed me for other purchases where lower values have been concerned that have followed the same path but for some reason not this one.
	RichardEarp1 \| 16 Apr 2023 Report Abuse
	Hotels.com Cash back seemed to take a lot longer than expected to be received but with Help from the TopCashback Customer Service team this was eventually resolved.
	ShellyHancox27 \| 14 Apr 2023 Report Abuse
	Sigh… Worryingly common now- cashback May onwards listed as 11% - but tracked at 2%. They’re find some way to slide out of it I imagine
	Deborahclair \| 11 Apr 2023 Report Abuse
	Slow Very slow and waiting on more
	juliegazza \| 11 Apr 2023 Report Abuse
	Takes forever Still waiting over 6 months now. Use a different merchant
	WiperM \| 07 Apr 2023 Report Abuse
	Slow to pay I’ve been using Hotels.com for years and although they used to pay quickly it now takes months. I’ve been waiting 9 months for a payment.
	snw123 \| 02 Apr 2023 Report Abuse

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