Get up to 10% of your purchase back when you shop with Hotels.com Join TopCashback Free

Get up to 10% of your purchase back
when you shop with Hotels.com

Hotels.com Reviews

Reviews and experiences from TopCashback members who have shopped with Hotels.com. Log in to review

Hotels.com Reviews
	Slow payer I use hotels.com regularly for work travel and they have a good range of hotels but cashback can often track at 2 percent instead of the advertised 10 percent. Also takes a very long time to be confirmed never mind payable. In some cases I’ve waited over a year.
	Graeme83 \| 29 Aug 2023 Report Abuse
	Very slow in acknowledging purchases I have noticed this year that Hotels.com have become very slow at converting a site purchase to cashback. At this time I have four purchases which have been used are still waiting to reach the pending stage.
	Sandy_Basu \| 23 Aug 2023 Report Abuse
	Hit and miss with tracking Some have tracked fine, another didn't and they wouldn't honor it.
	Chris89 \| 21 Aug 2023 Report Abuse
	Poor conversion I have had several issues with cashback from Hotels.com which has resulted in (successful) claims and delayed pay-outs. The cashback rate is attractive but prices can be less competitive than other online agents without the cashback, which doesn't always automatically track.
	LinSloan \| 21 Aug 2023 Report Abuse
	Cashback comes through....eventually Hotels.com usually offers high levels of cashback. I've used them for some high value bookings and have always received the cashback...eventually! In th case of new york hotels booked about 6 months before going, the timescle was just over a year from the original transaction. So long as you're prepared to wait its fine.
	alhambra109 \| 18 Aug 2023 Report Abuse
	topcashback hotels.com easy site to use and booking process super easy. took over a year to receive cashback for one hotel initially tracked wrongly but got there in the end! other hotel bookings tracked fine. thanks hotels.com will use again
	happyman \| 12 Aug 2023 Report Abuse
	Good site Good site easy to use
	Carlaburfitt \| 10 Aug 2023 Report Abuse
	Incorrect cashback I have been getting incorrect cashback amounts from hotel.com which is very frustrating. I got given 2% instead of 11% when I made bookings for the next month. I now have to log claims on this website which is very time-consuming. I hope they will fix this problem soon.
	wilsonsclau \| 04 Aug 2023 Report Abuse
	Inconsistent I find the cashback and % are applied inconsistently by hotels.com if often have to challenge the % they apply. Also most transactions track automatically when they happen (screwfix, trainline for eg) Hotels.com do not which is frustrating and seems like a way of them avoiding paying!
	neclemen \| 04 Aug 2023 Report Abuse
	Took a year of chasing to get my cashbacl My cashback registered the wrong % amount and it has taken a whole year to get the correct amount paid. I can't fault Topcashback as they have worked hard to get the correct money back for me. But with the new rules coming in for Hotels.com I will have to think carefully before using them again.
	SPEEDBIRDA380 \| 01 Aug 2023 Report Abuse
	Good site Great deals
	Benghazic \| 29 Jul 2023 Report Abuse
	POOR - 8 MONTHS AND STILL WAITING FOR CASHBACK FROM 27 NOVEMBER 22 ITS NOW 28 JUL 23 - NEXT TIME I SHALL USE BOOKING.COM
	Tribrun \| 28 Jul 2023 Report Abuse
	Slow Payout and Tracks at Wrong Rate Most Times Usually there's an offer like "11% on Stays from the following month, 2% for stays this month" - no matter when you stay it will track at the lower rate and you need to raise a ticket. If and when the payment is confirmed it will take 6 to 12 months (if ever) to payout.
	broono83 \| 27 Jul 2023 Report Abuse
	Very slow at acknowledging purchase and then use the wrong reward rate Have booked many times Hotels .com through topcashback and very few transactions actually comeback with the correct amount of money and nothing can be done apparently. I only use them as my company is paying and anything I get is a bonus.
	jaycee_111 \| 21 Jul 2023 Report Abuse
	Fine if a bit slow As above and no issues.
	Bigadaj \| 18 Jul 2023 Report Abuse
	Fair but Commission at 10 per cent elusive for me I have always got my commision at the lower rates, but excuses a plenty when trying to claim the 10 per cent rate. Not got one yet at 10 ! , some excuses i don't believe, as i had booked hotels in same way as the others.
	shareman \| 13 Jul 2023 Report Abuse
	A great TCB merchant Use this booking site a lot, and TCB offers great cashback rates. Rarely a problem with the tracking. Have been using for years and will continue to do so.
	Florence \| 11 Jul 2023 Report Abuse
	Inconsistent This last week I have made three purchases through Hotels.com on here. Advertised at 11%, 11% and 12% respectively. The amounts reflected in my account are more like 2%. Feels a bit of a con. And I double checked - there was no reason, datewise or anything that the amount shouldn't be honoured. Sometimes you get the amount they offer, sometimes you don't. It's all a bit poor.
	speedydee \| 10 Jul 2023 Report Abuse
	Hotels.com - easy transaction Clicked through to Hotels.com ..booked a hotel and it tracked ok :-) Progressed in the time frames - no problems.
	comperbee \| 06 Jul 2023 Report Abuse
	Don't pay out within timescale shown on dashboard Don't get me wrong - the site is easy to use and I often find hotels that aren't on other booking sites and at good prices, so I often use Hotels.com for work related travel. That said, it can take well over the dashboard timescale to get paid out. I've had things sit pending for over 6 months before going through plus one or two others "declined" despite the stay having taken place and payment made to the hotelier. I have raised this with Topcashback before but it appears there's little they can do to encourage the organisation to honour the terms of discount offered.
	MrsMozzer \| 03 Jul 2023 Report Abuse
	Hotels.com This retailer can offer up to 12% cash back on certain stays, but rarely tracks correctly. I find that almost every transaction pays at 2%, you then have to log a claim for the missing cashback. OK, but not great.
	Wooders999 \| 30 Jun 2023 Report Abuse
	RIAT Topcashback say that reservations from July onwards will attarct cash back of 'up to 10%', 3 reservations made £51.75 cashback £1.03;;£39.75/£0.79;;£50.00/£1.00 NOT impressed, and off course you cannot contact a 'person' at Topcashback. Probably not worth the hassle of having a memebership. Extremely poor-very amusing header to this page 'tell everyone how easy it is to earn cashback', very funny!
	DavisMonthan \| 29 Jun 2023 Report Abuse
	My favourite Some great deals
	Benghazic \| 29 Jun 2023 Report Abuse
	Still waiting, booked Feb, stayed May, Cashback still pending.
	crouchaman \| 25 Jun 2023 Report Abuse
	Still waiting, booked Feb, stayed May, Cashback still pending.
	crouchaman \| 25 Jun 2023 Report Abuse

1...5 6 7 8 9...133 View: 25 50 100

Navigation

Cashback

Reviews